Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

599 reviews across 2 platforms

116 Northfield Avenue, Ealing, London, W13 9RT

Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 599 reviews on two platforms, including 439 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

439

Reviews on Google

This office

Trustpilot logo

160

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Cameron Williams listened to exactly…

Cameron Williams listened to exactly what we needed and found us our perfect house. We are so grateful for Cameron’s foresight and dedication.

Anoushka · 29 March 2022

Agent replied · 19 June 2024

Dear Anoushka, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent service from the team for arranging the viewing and support.

Ganesan · 16 June 2023

Agent replied · 15 June 2024

Dear Ganesan, Thank you for taking the time to rate your service with our RSK Northfields office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

The agent really listens to my needs…

The agent really listens to my needs and my criteria in looking for a place. He’s super responsive and he deals with it in a timely manner whenever there’s a problem. He follows me up every now and then even during lockdown. It’s not easy to find an agent like this if you know what I mean, I’m super grateful.

Tyler · 6 May 2021

1/5

Trustpilot

Not even a 1 star

Not even a 1 star, been waiting for 3 days to hear back regarding the offer we made. very unprofessional! wasted our time and acted like they don't care and it was not our fault that the landlord has not replies but for sure they were not honest with us regarding what was going on! I would not recommend them to anyone!

Elaheh · 16 November 2020

5/5

Google

Brilliant staff, super accomodating. Would recommend 10/10.

Phillip · 19 September 2023

Agent replied · 15 June 2024

Dear Phillip, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Bailey always very attentive and helpful with us.

Rafaela · 20 August 2023

Agent replied · 15 June 2024

Dear Rafaela, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Awesome letting team. It was a pleasure to rent my property out with RSK. Carmel gave me excellent advice. Team was efficient and always professional. Carmel found me great tenants!! I would definitely recommend their services.

Roland · 17 June 2017

Agent replied · 15 June 2024

Dear Roland, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

We have used RSK to purchase our first property and to sell it. They are very professional and helpful. I wouldn't go anywhere else, highly recommended.

Caroline · 16 June 2021

Agent replied · 15 June 2024

Dear Caroline, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Bought my house here dealing with Ronan, Tim and McKayla, they were professional and helpful through out and impressively even after the sale. I really cant recommend them highly enough.

Richard · 16 June 2020

Agent replied · 15 June 2024

Dear Richard, Thank you for taking the time to write a review about the great service you received from our Northfields Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Good company to deal with. Responsive team and professional.

Gerard · 16 June 2023

Agent replied · 15 June 2024

Dear Gerard, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Had a fantastic experience buying…

Had a fantastic experience buying through Robertson Smith &Kempson the entire team were an absolute pleasure to work with thank you

Customer · 1 March 2022

Agent replied · 19 June 2024

Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

letting team zarq and Micaela where extremely helpful with my search and professional but unfortunately we found something private. I would defiantly recommend them to my friends and family.

Ridwane · 16 June 2020

Agent replied · 15 June 2024

Dear Ridwane, We appreciate you taking the time to submit your review regarding the service you received from our Northfields Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Fantastic service

Fantastic service, was always available and worked very efficiently in helping me and my fiance purchasing our first house together.

Jack · 1 March 2022

Agent replied · 19 June 2024

Dear Jack, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very helpful, prompt and professional

Martha · 20 August 2023

Agent replied · 15 June 2024

Dear Martha, Thank you for your wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had a great experience looking for a new home with Angelina she was very good at explaining everything to me and she always had a smile on her face.

Chad · 17 June 2019

Agent replied · 15 June 2024

Dear Chad, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

I received a great service from Angelina

I received a great service from Angelina. It was the best service I have ever received here in London.

Wagner · 21 February 2022

Agent replied · 19 June 2024

Dear Wagner, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

superb customer service

Fantastic team, superb customer service.Thank you helping us to find the right property, and your support in buying process.

Dash · 18 February 2022

Agent replied · 19 June 2024

Dear Dash, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing customer service. Ethan really made the whole process a lot easier than I thought it would be. Highly recommended. Thanks a lot.

Anamaria · 16 June 2021

Agent replied · 15 June 2024

Dear Anamaria, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

First class service and highly recommended.

Haiyan · 16 June 2023

Agent replied · 15 June 2024

Dear Haiyan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great support from start to finish by Liam and swift responses now by Maria, managing our tenancy. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism

Charissa · 16 June 2021

Agent replied · 15 June 2024

Dear Charissa, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Excellent bunch! Andrew and Anna really looked after us during our application process. The service is great! Would have given 6 stars if I could have.

David · 17 June 2019

Agent replied · 15 June 2024

Dear Music Dice, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Excellent service .. professional staff Many Thanks to Rhiannon

Shady · 17 June 2019

5/5

Trustpilot

RSK Ealing Broadway's Michael is the BEST!

We are lucky to find Michael as the BEST property agent we have ever met so far. We really want to show our deepest appreciation for his past months' professional follow-up and service. His colleague Domnick and all the teammates are super as well, swift and accurate response.

Elan · 19 September 2021

5/5

Google

Excellent service from RSK. Good communication - team were always quick to respond to any queries and dealt with matters efficiently.

Caroline · 16 June 2020

Agent replied · 15 June 2024

Dear Caroline, We appreciate you taking the time to submit your review regarding the service you received from our Northfields Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robertson Smith and Kempson's Google reviews

Questions about Robertson Smith and Kempson London

How many reviews does Robertson Smith and Kempson London have?

Robertson Smith and Kempson's London office has 599 reviews across two platforms: 439 on Google, 160 on Trustpilot (across the whole business).

What is Robertson Smith and Kempson London's rating?

Robertson Smith and Kempson London is rated 4.7 out of 5 across all 599 reviews, and 4.8 out of 5 on Google from 439 reviews.

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

Where is Robertson Smith and Kempson's London office?

Robertson Smith and Kempson London, 116 Northfield Avenue, Ealing, London, W13 9RT.

The Trusted Agent

Is this your office? Claim your page.