Trusted Agent profile · London
★★★★★
630 reviews across 2 platforms
116 Northfield Avenue, Ealing, London, W13 9RT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 630 reviews on two platforms, including 470 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGlad to write I’ve had a pleasant time looking for properties through this estate agents. It has been nice to walk around with people who know the area well. I could not fault my experience with RSK!!
Dear Tanisha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAs we are based in Australia we were very anxious to pick the right agent to sell our property; one we could trust and we feel we certainly made the right decision with RSK! Ronan and all the team communicated regularly, answered all our questions and facilitated countless viewings. They worked tireless to get us the best price in a tough market and to make everything go as smoothly as possible. Can’t recommend them highly enough!
Dear Emma Gunner, We are delighted that you took the time to leave such a fantastic review which the RSK Northfields team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleHad a great experience with Matt. The property wasn’t the one ultimately, but he was really consistent and friendly in his process. Saved in my contacts for any future moves! Thanks again Matt!
Dear Lijah, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleMatthew was absolutely outstanding. His customer service and attention to detail was exquisite. I could not recommend him enough!
5/5
GoogleHave had a really good experience with Daisy and Duncan at RSK who manage my property for me. Always on hand to assist, knowledgable, professional, efficient and helped negotiate good rates for me. Most importantly have got me really good tenants so far. Highly recommend
Dear Sonia, We really appreciate you taking the time to leave such lovely comments about Duncan and Daisy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI called in about a house and I was dealing with your worker Karam and he was the most helpful person, what an outstanding worker you have at your company.
Dear Tyler, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleThanks to RSK, I was able to secure the right tenant with efficiency and professionalism.
5/5
GoogleMyself and a friend have been working with Duncan and he has been a dream! He secured us a viewing for a lovely flat and within hours the flat was ours. He’s been incredible and has made the London renting experience a million times easier! Thank you a bunch Duncan!
Dear Jasmine, Thank you for taking the time to leave a wonderful 5 star Google review. Duncan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur Lettings consultant, Anja, has been prompt, patient and efficient throughout this whole process. Thank you Anja! We are truly grateful.PositiveResponsiveness, Professionalism
Dear Bint, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleKerry has been very helpful in helping with our purchase - very responsive and efficient in all questions and queries we've had.
Dear James, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleGreat experience with this agency my first time moving home and the whole process was clear and simple by my agent Mr zarq I would highly recommend him to anyone trying to move house many many thanks to all staff of RSK Northfield Avenue and one special thanks to dear zarq as he was so responsive to my every questions and helped a lot thorough everything thanks once again dear.
Dear Roya, I was delighted to read the comments in relation to our Northfields office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotLuke has been very helpful and…
Luke has been very helpful and responsive with my house search. Looking forward to finding something suitable soon!Fabio
Dear Fabio, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRSK is very professional and brilliant agency. My husband and I had the privilege of interacting with Liam Moule. He is the best and the most welcoming real estate we met. He was very knowledgeable and shared all the interesting details about the apartment and surrounding area. He was very easy to talk to and made us feel as ease since house hunting can be a very daunting task. The service was top notch!
Dear Rosevella Da Cunha, Thank you for your great review regarding our RSK Northfields office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery friendly and helpful team, very efficient service. I would like to thank Molly for her enthusiasm and energy. She is always available, excellent with regular communication, professional and kind.
Dear Natasha, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleMy experience with RSK has been very positive, from initially purchasing my property, then letting it once I moved away from London and subsequently managing it once let. Excellent level of customer service has consistently been provided over the past four years by Maria at the Ealing branch ensuring any maintenance issues have been addressed in a a very professional and timely fashion.
Dear David, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat to work with
Great to work with, did an excellent job in selling my flat, would recommend - many thanks !
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleIn Northfield, Ealing. I come up to Rsk team, Selina. She help me to find suitable property which i was exactly looking in this aera and she did all our process smoothly. I can say that the services which i received is top-notch, so will recommend this company.
Dear U Gupta, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI came into the office and everyone was so friendly to me, I was met by karam who helped me out alot, I would really recommend this place.
Dear Rio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleGreat response from the team especially Zarq who is able to get things done on short notice. Really appreciate it!PositiveResponsiveness, Professionalism
Dear Qasim, Thank you for taking the time in providing such lovely comments about Zarq in our Northfields office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleThank you Ethan for being so helpful with my property search! You made it so easy and are very friendly:)PositiveQuality, Professionalism
Dear Poppie, Thank you for taking the time to leave a review regarding your experience with Ethan in our Northfields office. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat agents. Very calm and level headed throughout the transaction. My one was quite complicated, dealing with an somewhat evasive investor company. But the whole team were patient, yet firm with my buyers throughout. Pleasure to deal with, not like some agents who harass you and increase your stress levels even more than they are already when you move! Also, very reasonably priced. Special mentions to Paul, Tim and Sara. Highly recommended!
Dear James, Having read your review, we would like thank you for your feedback about our Northfields Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotDaisy and Altin have always been great…
Daisy and Altin have always been great to deal with.
Dear Anthony, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Priyanka
5/5
TrustpilotVery positive experience and would definitely recommend
After trying 2 estate agents in the Acton area for a few months with no luck selling my flat, I gave RSK a chance, and they sold it before it was even live on their website. Very positive experience, and Luke Heaps from the Acton office was superb, always kept me up to date and was always contactable. Wouldn't hesitate in recommending.
Dear Liam, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Acton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have used RSK for the last 20 years. They are very responsive and go out of their way to be helpful in every way. They offer a friendly and professional service and achieve very good results for landlord and client alike. Whilst competitive they maintain a very high quality of service and I would recommend them. My main contacts were Liam and AndrewPositiveResponsiveness, Quality, Professionalism, Value
Dear Elizabeth, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. Kind Regards, Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.
