Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been renting with RSK for nearly 11 years and cannot fault them. This time around my special thanks is to Anna who has been truly supportive, very understanding and very positive all while making sure the sure the job gets done. Most of the staff has been a part of this current move and I cannot fault anyone, I have received great support, friendliness and quick action from all.
Kate · 16 June 2020
Agent replied · 15 June 2024
Dear Kate, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have always had good advise from Ronan and his team and if you are selling or renting in this area they are the Agent to use.
Jason · 17 June 2018
Agent replied · 15 June 2024
Dear Jason, I am writing to say thank you for your kind comments about the service you received from our Nortfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
GoogleReally enjoyed being shown around by Amber and she was a very helpful agent
Look forward to how we proceed going forward
Thanks again
Amber · 10 November 2024
Agent replied · 8 December 2024
Dear Amber, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah
★★★★★ 5/5
GoogleWhat a pleasure it was viewing houses with RSK. We are looking forward to viewing more properties in the near future, glad to see great customer service is still alive!!
Olivia · 25 July 2024
Agent replied · 24 August 2024
Dear Olivia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleMegan and her colleagues at RSK were an absolute delight and super speedy handling our switch of home and any bumps we had along our transition.
Keep on doing the amazing service you guys are already doing, really appreciate all your help 🙌
Harshil · 24 April 2025
★★★★★ 5/5
GoogleI recently purchased a property through RSK. Our overall experience was very good. Mr Rollen dealt with us. He was very professional and took time to explain everything to my wife and myself. What ever hiccups were dealt with very professionally. It was a very smooth process. Thanks to their knowledge. We got a good deal.
I would definitely use them in the future and highly recommend them as estate agents to any one.
Singh · 17 June 2017
Agent replied · 15 June 2024
Dear Singh, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 1/5
GoogleTerribly incompetent. I was leaving my rental and gave them two months notice. They didn't give me the papers to sign until 8 days before I was meant to leave the property, almost leaving me homeless. Avoid this agency at all costs.
Jack · 18 November 2023
Agent replied · 15 June 2024
Dear Jack, I am sorry to hear that your experience with us hasn’t been as we would expect. Please contact me at customerrelations@robertsonsmithandkempson.co.uk so that we can discuss further. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotActon Branch
Very friendly team. Carla and her team are professional, polite and efficient.
Theodora · 20 February 2022
Agent replied · 19 June 2024
Dear Theodora, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDealt with me in a professional manner was very helpful and responsive. Many thanks to Zarq
Moustafa · 16 June 2021
Agent replied · 15 June 2024
Dear Moustafa, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleRonan was fantastic, very knowledgeable and helpful. The office was always available. I have bought and sold through them and would heartily recommend their services.
Adrian · 17 June 2017
Agent replied · 15 June 2024
Dear Adrian, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleMe and my partner recently we were looking for a new flat.
We came across this agency and we had a really positive experience.
All the members of the staff are really professional and friendly.
They helped us to find the right place.
We highly recommend them.
Danilo · 16 June 2023
Agent replied · 15 June 2024
Dear Danilo, It’s great to hear that you have had a brilliant experience with our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAndrew Healy from RSK came highly recommended from a family member, as I needed to let my property in W7, living in Bristol and being from out of town the local knowledge and assistance I received was greatly appreciated. The process was made simple and the team were great to deal with, suffice to say, if you are looking for a good local agent this is the company to contact.
Dan · 17 June 2019
Agent replied · 15 June 2024
Dear Dan, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleExcellent service. The sales team was very helpful and worked really hard to find my first property. Thank you for your service.
Roy · 2 November 2024
Agent replied · 9 November 2024
Dear Roy, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Northfield office will be thrilled to read this. Kind regards, Sarah
★★★★★ 5/5
GoogleZarq has been very helpful so far in our search. Definitely recommend Robertson Smith and Kempson as an agent.
Umyara · 16 June 2020
Agent replied · 15 June 2024
Dear Umyara, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHad a very plesant meeting with a young lady called rhiannon. Very helpful and friendly. Very knowledgable and has a eye for detail. Went over all aspects of letting and what it involves. Its nice to meet some one as enthusiastic and has in my opinion the highest customer service skills i have seen from any customer service representative i have had dealings with. 5 stars will recommend to friends and family.
Carl · 17 June 2017
Agent replied · 15 June 2024
Dear Carl, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
★★★★★ 5/5
TrustpilotWould definitely recommend!
We have been impressed by RSK Ealing Broadway during the selling process. Michael and the team have been consistently professional, transparent and responsive throughout - from the first meeting to completion day. We would (indeed, we have already) thoroughly recommend to friends, family or colleagues.
Chris · 12 October 2021
★★★★★ 5/5
GoogleExcellent service from Matthew Woodman! Thanks Matthew for your efforts!
James · 21 August 2024
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience, they showed us a place and we gave offer of the asking price, then tried to trick us on raising the price by saying someone else has also placed and offer. As we refused they said the landlord did not accept our offer but see the same place ad online again in even lower price that we offered.
Izzietkw · 12 November 2021
Agent replied · 19 June 2024
We are disappointed to read your review. Please do contact me directly at sarahtranter@customerrelationsteam.co.uk with further details and we will then look into this for you. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent work .Very good communication…
Excellent work .Very good communication and service
Ilir · 8 May 2025
Agent replied · 31 May 2026
Thank you for leaving a wonderful 5* review. Kind regards, Priyanka
★★★★★ 5/5
GoogleGreat experience dealing with RSK.
They were able to show us numerous places and when something came up we we after they were quick to contact us and show us around. Really listened to what we were after as a house.
Prompt to return your call and answer emails.
Highly recommend both Liam our letting agent and Maria our letting manager.PositiveResponsiveness, Professionalism
Daniel · 16 June 2021
Agent replied · 15 June 2024
Dear Daniel, I was delighted to read the comments in relation to our Northfields office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe bought our first home through RSK in Dec 2017. They have been so helpful ever since. In particular, Ronan, who goes the extra mile and some. He hooked us up with a great builder and has helped with all house related matters. If we move for any reason Ronan and RSK will be our first port-of-call. Best agents in the area. I highly recommend them!
Kaziu · 16 June 2020
Agent replied · 15 June 2024
Dear Kaziu, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI have a nice experience with Robertson Smith & Kempson, Northfields specially Ms. Sarika Lola helped me a lot in finding a good place to rent and process was quite smooth. Thank you so much.
KAUSHIK · 16 February 2024
Agent replied · 15 June 2024
Dear Kaushik, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleLiam and Andrew were both very helpful throughout the whole process. Thanks guys!
B · 16 June 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleA great service from Matthew who helped us secure our rental property smoothly and swiftly. Great communication throughout and a lovely team at RSK.
Amanda · 25 August 2024
Agent replied · 24 October 2024
Dear Amanda, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
