Trusted Agent profile · London
★★★★★
631 reviews across 2 platforms
116 Northfield Avenue, Ealing, London, W13 9RT
Part of Robertson Smith and Kempson, see every office.
Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 631 reviews on two platforms, including 470 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCalled the office for some information about a property and spoke to a lad called Zak was amazing and easy to speak too,
Dear Jonathan. Thank you for sharing your kind words about Zak. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotAngelina King is the best letting…
Angelina King is the best letting agent. the whole process was under her control. i would highly recommend this agent and the agency! thank you!
It’s great to hear that you have had a brilliant experience with Angelina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service all round from first enquiry through to completion. I would definitely recommend this agent and in particular Zarq, Who was always polite, friendly, and courteous.PositiveResponsiveness, Quality, Professionalism
Dear Sina, We are thrilled to hear that you are pleased with the service you have received from our Northfields office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotDuncan Pinder RSK - Great Job Well Done
Duncan Pinder, Senior Lettings Consultant, of Robertson, Smith & Kempson did a solid job of introducing 2 robust potential tenants. Managing the “Best & Final Bid” process, swiftly ratifying references, executing contracts and thereafter professionally managing deep clean, inventory and key handover all achieved within a week of the viewing. And my first rent paid the day the tenant took occupancy. Duncan - thanks - great job well done. RSK - good teamwork.
Dear Timothy, Thank you for taking the time to leave a review regarding your experience with Duncan in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThanks to Liam Moule for helping us sort out our new flat. Was great help with getting everything sorted. Thanks again.PositiveResponsiveness, Value
Dear Liam, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Liam in our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleOne of the best and excellent services delivered by Andrew Healy at RSK. Any issues I had with the tenants he dealt with it promptly. He was very professional. Thank you Andrew.
Dear Raksha, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleGreat company, so supportive from start to finish! Zarq is without a doubt the best estate agent I have ever met. Cannot speak highly enough of the service provided. Thanks again guys!
Dear Kieran Culhane, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Hayley Marner Customer Relations Team
4/5
GoogleAt the beginning, we were bounced around between various agents working at this branch and not being appropriately informed or our requests taken seriously. It took over two weeks from start to finish as the answer was always "I will call you back" and then they went home for the evening when we called back later in the afternoon. However, we have received outstanding service from Andrew, who took very good care of us and was able to help get everything over the line and was extremely helpful and even stayed later one evening to ensure we had the signed contract in place.
Dear Rosemary, Thank you for your kind words regarding our Northfields office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleUse Ronan's team at RSK - _HIGHLY_ recommended! Ronan had far better local knowledge of what buyers were looking for than the other agents we tried. We were an overseas seller, so things were much harder, but the team kept plugging away. Minor difficulties with the buyer were treated exactly like that: minor! Eventualy, everything settled in a calm, professional and low-stress manner. The team is how Estate Agency _should_ be done. Top marks to Ronan and the RSK crew, 10/10 and an enthusiastic recommendataion from this seller!
Dear Geoff Gunner, Thank you so much for the fantastic feedback, the team at RSK Northfields are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
5/5
GoogleRSK have always been a pleasure to deal with. Given moving house is one of the more stressful life events, the team really made the whole process smooth and efficient. They are so friendly and professional and would certainly use them again. In addition, Ronan supports our school summer & winter fairs each year. As well as giving us a very generous donation, they are always happy to print posters & banners, donate raffle prizes and even attend the fairs to help out where they can!
Dear Hazel, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleNo complaints at all! Tatiana gave me all the info I needed and more. Nice to experience such excellent customer service
5/5
GoogleShaz Perwaz is very helpfull nad kind 🙂 he was im my house today for control visit and behave like our friend, that was professional visit. Everyone should to be like him 😀 …
Dear Natalia, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
1/5
GoogleWorst agency on the market
5/5
Googlegold stars all round to Bailey and Duncan for all their help in finding us a letting property. highly recommend them to anyone looking for somewhere to rent in this area.
Dear Libby, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI have known Ronan McNamara- a director at RSK - for 18 years. We met when he sold us our house in Acton. The fact that I still call him for advice on a number of property-related issues speaks volumes. He is 100% trustworthy, 100% professional and his knowledge in this field (and beyond) knows no limits. I wouldn’t dream of buying or selling a property without getting his opinion and invaluable wisdom first. He is a true gem!
Dear Catherine, I am writing to say thank you for your kind comments about the service you received from our Northfields Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThe RSK Letting team has been outstanding. They respond promptly to any issues and handle all paperwork with professionalism. Eva, in particular, went above and beyond throughout the process and provided excellent guidance at every step. I would highly recommend their services.
5/5
GoogleZark was very helpful in all aspects of my query his customer care was second to none. Michaela gave me some useful advice which gave me the best options.thanks guy's
Dear Marc, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMy partner and I have been slowly viewing homes over the last couple of months and had a viewing a few days ago with Angelina. We found her service to be very informative and she was very welcoming to all the questions we had. It was a wonderful experience and a lovely atmosphere that was given through Angelina’s happy and open character which made us feel at ease going through the house and any thoughts we had in regards to the Home during our viewing.
Dear Natasha, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotOver 3 years of great service
RSK have been managing our property for over three years and have consistently done a fantastic job of finding us great tenants, attending quickly and efficiently to any challenges and a particular call-out to Daisy who always keeps us informed and updated and is generally brilliant, a real asset to RSK.
Dear Zoe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonan and the RSK team were excellent in our recent purchase. Everything went very smoothly and the team showed professionalism throughout the process. Highly recommended
Dear Sunny, I was delighted to read the comments in relation to our Northfields office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleWe are renting through RSK now. The Tenerife team have been brilliant. Andrew was extremely professional and so helpful throughout the process. Highly recommend RSK.PositiveProfessionalism
Dear Nisha, Thank you so much for the fantastic feedback, the team at Northfields are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleWe've completed today and I thought I'd write a quick review whilst still reflecting on the whole moving process. RSK were totally professional from start to finish! Jonathan, James, Yusuf - you were swift at dealing with the bumps in the road and cajoled the conveyancer when things were not being deal with efficiently. Thoroughly recommended!
Dear Amardeep, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Northfields office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have worked with Micaela, Andrew and her team for many years now and they are a joy to work with, always helpful and very friendly and professional! Thank you all!
Dear Diana, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI had a viewing today with Megan. She was punctual, professional, amiable, fashionable and very clear with her help and facts. She made my viewing very pleasant and has been very prompt with her check ins.
Dear Nuha, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Robertson Smith and Kempson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
