Robertson Smith and Kempson London reviews

★★★★★ 5/5

Trustpilot

A big thank you to Angelina King

A big thank you to Angelina King, who took care of us and committed 100% to give us the property as first priority and conclude the offer as soon as possible.Bubbly personality and fantastic person! Grazie mille ❤️

Letizia · 22 February 2022

★★★★★ 5/5

Google

Our expereince with Duncan was excellent! Very professional, helpful, and responsive.

Shinasa · 16 May 2024

★★★★★ 5/5

Google

Although we spoke with several members of their sales team, Kerry was our primary agent. She was helpful with any questions we had, sped up the process to fit our time table where possible and negotiated well on our behalf. Over all very happy and would definitely recommend to friends!

Charlotte · 17 June 2018

★★★★★ 5/5

Google

Very helpful and professional. Eva was especially amazing

Sonny · 7 September 2025

★★★★★ 5/5

Google

Micaela in the lettings department has been fantastic. She is proactive, tenacious and her advice has been valuable. As a landlord she understood our aims and goals and delivered over and above expectations in terms of rent, service and matching with the right tenants. Her knowledge of the market is unrivalled and she promptly delivered from start, taking a lot of the stress and pressure from us. Highly recommend!

Lil · 19 September 2023

★★★★★ 5/5

Google

RSK are so understanding and helpful with everything! Big shout out to Liam for sorting our flat for us, promptly answered any questions we had and any complications we encountered along the way were dealt with quickly :)PositiveResponsiveness, Quality, Professionalism, Value

T · 16 June 2021

★★★★★ 4/5

Google

I was contacted as soon as a property fit the brief I gave to the agency. Liam was so wonderful and quick to help. He never made it feel overly complicated or daunting which, as a first time tenant, was very reassuring. Thank you Liam!

Chelsea · 16 June 2020

★★★★★ 5/5

Google

Andre Da Silva was always very helpful, professional and prompt in responding to our queries. Thanks for all your help. Piotr and Rita .

Piotr · 16 June 2023

★★★★★ 5/5

Google

Kerry Nugara is very attentive and organised. Really helped with the purchase of my property. Always available to chat and fast at sorting issues.

Gary · 16 June 2023

★★★★★ 5/5

Google

I put my house on with Micaela and the team at RSK towards the end of lock down and I couldn't believe efficiency and tenacity they showed. Anja, who let the property, was a particular star. Highly recommend.PositiveResponsiveness, Quality, Professionalism

David · 16 June 2021

★★★★★ 5/5

Google

Eva is an amazing estate agent!!

Alexander · 9 September 2025

★★★★★ 1/5

Trustpilot

Neglect and Incompetence

Publishing again as my review has been deleted.Leaving one star to evaluate your 'service' with relation to my experience is highly inaccurate and creates a false illusion to people potentially considering to let one of your properties.I have sent four emails to one agent of RSK, who personally reached out to inform me he would be 'handling' the issue concerning a significant increase in council tax and a housemate absconding her contract. Despite having submitted all necessary documentation and references required to rent the property, I later received a response from another agent (who maintained good communication throughout most of the process), stating I would need a guarantor.Prior to this, I had requested clarification regarding why council tax would be increasing by a significant amount from October 2024 (a seemingly random time of year) (before renting, the council tax stated in post was £81 per person, with no indication that it will increase). After expressing that I would not provide guarantor details until my queries, particularly around the council tax increase, were addressed, I was subsequently ignored by both mentioned agents.Despite following up, the first agent did not escalate my concerns, and since my initial inquiry on 10th September (first sent to agent no.1 and then consistently forwarded to agent no.2 ), I have received no adequate response. The official tenancy was to start 26 September. As a result, I was left with no choice but to withdraw my application entirely.Dear RSK, I would appreciate it if you could kindly inform the third agent who reached out to me with a screenshot of the council tax letter, telling me to 'ensure the amount is settled', that they should first review the last 4-5 emails I sent to both the first and second agent mentioned, where this matter has been addressed in great detail.This agency has consistently demonstrated a lack of competence in managing this situation. I strongly advise against considering any business dealings, including renting or purchasing property, with this agency.

Karile · 14 October 2024

★★★★★ 5/5

Google

I have bought, rented out, sold, and rented through RSK over the past 5 years and have a good experience each time. The service I received last year when renting and currently with property manager Shaz Perwaz is genuinely professional and attentive. I definitely recommend them.

David · 17 June 2019

★★★★★ 5/5

Google

When my partner and I were looking for a new place to rent, we found the people who worked with us professional, efficient and responsive. Thank you to Liam and his team.PositiveResponsiveness, Professionalism

Emma · 16 June 2022

★★★★★ 5/5

Google

We recently turned to RSK for getting help with finding us a new home. They were incredibly helpful and always professional, especially Zarq, who went above and beyond to get us the flat.

Vivienne · 16 June 2022

★★★★★ 5/5

Google

I wanted to thank Ethan! Everyone was very helpful but he really helped us to find the perfect property. If you want to get a good service please do visit this estate agent. Thank you Ethan!PositiveResponsiveness, Quality, Professionalism, Value

Yalda · 16 June 2021

★★★★★ 5/5

Google

Thanks to RSK for helping me with my property search, I was overwhelmed as a first time buyer, I was guided through the process by Amber she recommended me a fantastic mortgage broker, and answered all my questions. The whole team were attentive throughout the process.

Victor · 2 November 2024

★★★★★ 5/5

Google

Amber's commitment to excellent customer service was evident from our first interaction. She was always approachable, attentive, and ready to answer any questions I had, which made me feel valued and confident in my decisions. Her ability to listen and understand my requirements was truly impressive.

ISOBEL · 2 November 2024

★★★★★ 5/5

Google

very good experience with the lettings department thanks for all your help.

Oliver · 12 August 2026

★★★★★ 5/5

Trustpilot

I have dealt with many Estate agents in…

I have dealt with many Estate agents in the past but I have never received such a personal and friendly service than I did from Carla in the Acton office! There was a few bumps in the road (out of our control) but Carla managed to find solutions and the sale when through smoothly within our deadlines! I cannot thank you enough, highly recommended - Best Estate Agent around!!

Miss · 24 September 2021

★★★★★ 5/5

Google

Zarq was very professional and couldn’t be more helpful throughout the whole process. He was very responsive to all calls and emails and his communication was faultless. Thank you so much.PositiveResponsiveness, Professionalism

Beth · 16 June 2022

★★★★★ 5/5

Google

Ronan and his team were nothing short of brilliant! Thank you for making the process of selling our home painless and realising a top price for us. We would wholeheartedly recommend RSK.

Laurence · 16 June 2022

★★★★★ 5/5

Google

Thank you for the excellent service we have received from you in relation to the sale of the our property. Throughout, we found that you were friendly, thorough, and efficient without being too pushy. All your advice was appropriate, timely and valuable to us. We had not been involved in the sale of property for many years and we were therefore unsure of the process. However, we were persuaded very quickly that we could trust your advice and it has proved that we were right.

Chris · 16 June 2022

★★★★★ 5/5

Google

Daisy Wills of the RSK team is responsive, reliable and empathetic - a rare combination that you wish to find in every property management professional. As tenants, we know that we are in good hands from the way she approached her first property visit to all subsequent, timely and helpful follow-up interactions. Landlords would be lucky to have her as a property manager, because she is the kind of professional that makes sure problems are solved in good faith and with integrity.

Nicholas · 16 June 2022