Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

630 reviews across 2 platforms

116 Northfield Avenue, Ealing, London, W13 9RT

Robertson Smith and Kempson's office in London, at 116 Northfield Avenue, is rated 4.7 out of 5 across 630 reviews on two platforms, including 470 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

470

Reviews on Google

This office

Trustpilot logo

160

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Liam went above and beyond in helping myself and my partner who are both first time renters. Nothing was too much trouble, we were so pleased we came across someone so helpful who made the process seamless. Thank you so much.

Grace · 16 June 2022

Agent replied · 15 June 2024

Dear Grace, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The sales team at RSK got us into a great flat and in before the stamp duty deadline! Despite the tight schedule, RSK worked hard to ensure the sale went through and helped at every step of the way. Big thanks to Ronan, Kerry and the team.PositiveProfessionalism

Geoff · 16 June 2021

Agent replied · 15 June 2024

Dear Geoff, What a lovely review you have given regarding our Northfields office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I have been letting through RSK for…

I have been letting through RSK for many years now. I couldn’t have managed without their help. Daisy and all the staff there have been dealing with everything efficiently and always keep me updated about any issues with the flat. Thank you everyone

Mel · 26 March 2025

Agent replied · 31 May 2026

Dear Mel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah

5/5

Google

Kerry was simply amazing when I was purchasing my property. My solicitors were frustrating slow and difficult but it really helped at how engaging Kerry was to help me exchange.

Honest · 16 June 2023

Agent replied · 15 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Never make a decision on price!

All I can say is never make a decision on price.RSK were one of the first agents we spoke to and after trying lots of other cheaper agents we came back to RSK who got us the offer we wanted within a month - a big regret not to go with them from the start.They're not the cheapest but they're professional, know the area, market and always have transparent conversations rather than playing any games. Carla in particular went above and beyond throughout our sales process, ensuring communication was being shared with all parties and helping find solutions to any issues that did arise.If you're thinking about selling in the area then I wouldn't look any further than RSK!

Faraz · 12 April 2023

Agent replied · 19 June 2024

Dear Faraz, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK were really great in helping us find our dream property to rent. We're really happy in our new property and they went above and beyond to help us. Huge thanks to Zarq, Micaela and the rest of the team.

Jesse · 16 June 2022

Agent replied · 15 June 2024

Dear Jesse, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had such a good experience with this agency! Rhiannon has been helpful and understanding throughout the whole process and the house is exactly what I wanted. She made it so easy for me while even though I was travelling and working while finding a house. Very friendly and approachable.

Maria · 16 June 2020

Agent replied · 15 June 2024

Dear Maria, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Northfields Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

I have used RSK for years to let my…

I have used RSK for years to let my property. They handle all the major and minor hassles of property rental happily and efficiently. Whether it's rent chasing or small stuff like recently replacing a washing machine. Very happy with their service

Neil · 27 March 2025

Agent replied · 19 June 2024

Dear Neil, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah

5/5

Google

I wanted to thank the Agency and especially Liyah for their swift and professional approach to their job. They've been very helpful and supportive with the whole process of renting and signing the Tenancy Agreement. Highly recommended agency!

Lena · 16 June 2022

Agent replied · 15 June 2024

Dear Lena, Thank you for your 5* review and your kind words regarding Liyah in our Northfields office. We are pleased to read this and hope to see you in one of our offices again. Kind Regards Sarah Tranter Customer Relations Team

5/5

Google

Matthew was very helpful and reassuring during our letting/referencing process. Thank you!

Asta · 1 June 2024

Agent replied · 15 June 2024

Dear Asta, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team

5/5

Google

Superb experience dealing with this branch. Zarq was an absolute pleasure to have help me in my search for a property. Very professional, friendly with great communication and just wonderful in his role. Even though I went with an offer elsewhere I would highly recommend this estate agent.

Tills · 16 June 2020

Agent replied · 15 June 2024

Dear Natalie, We greatly appreciate you putting aside the time to submit a review about our Northfields Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Danielle is the best. She was very helpful and kind with our application. We got our dream house in no time. Thanks Danielle and thanks RSK.

Rola · 21 July 2023

Agent replied · 15 June 2024

Dear Rola, We really appreciate you taking the time to leave such lovely comments about Danielle. They will be so pleased to read your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Out of all the agents In Northfields Robertson Smith and Kempson stood out by miles. Ronan's wealth of knowledge about the market gave us comfort so I wouldn't think twice about using him again. Lauren and Kerry were very efficient in their communication and kept us up to date, would highly recommend.

Gavin · 17 June 2018

Agent replied · 15 June 2024

Dear Gavin, We are delighted to read that our Northfields Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Amber was extremely helpful and attentive throughout the process.

Hugo · 9 September 2025

5/5

Google

Great service and really nice people to deal with. Shaz has been an absolute blessing, he has been so quick to respond to any questions or concerns we may have had. RSK is by far the best Lettings Agent I have dealt with and I would definitely recommend their services.

Gul · 17 June 2019

Agent replied · 15 June 2024

Dear Gul, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Jonathan Snell was a delight to deal with and ensured our buying process was as smooth as possible. Very professional service, thank you.

Henry · 19 September 2023

Agent replied · 15 June 2024

Dear Henry, Thank you for your kind comments regarding Jonathan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Professional and Friendly

RSK Acton were very professional and prompt during the marketing of our property. I could not fault their service and would recommend them. Our property was let out and occupied within 5 weeks of putting it on the market.

Liz · 21 February 2022

Agent replied · 19 June 2024

Dear Liz, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Would highly recommend this estate agency to anyone! :) The team were extremely helpful, kind and polite - especially Ethan, who was extremely helpful and understanding when helping us with our property search making the whole process a lot easier for us. Thankyou!

Chloe · 16 June 2021

Agent replied · 15 June 2024

Dear Chloe, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very professional service and estate agency, with excellent sales management department. Was in touch with them for around 8 months whilst choosing a new home and eventually got the house we wanted at the price we wanted. Everything went smoothly and as to plan. Would highly recommend.

Alex · 16 June 2020

Agent replied · 15 June 2024

Dear Alex, Thank you very much for your great review regarding our Northfields Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Zak was great!

Zak has been an amazing help with my property search, I have been looking for a property for about 6 months and have been so frustrated with the process, being inundated with completely irrelevant properties from all of these useless agents but not RSK! I was a bit snappy on the phone initially with Zak because he was asking so many questions about my search but now I understand why! He instantly came back to me with 4 properties that he would suggest viewing and my search immediately took a turn. 3 of them really put a spanner in the works because they really fit the bill! I have now had an offer accepted with RSK and I must say they have been excellent up until this point and we are nearing exchange. Fingers crossed! Well done to the whole team.

Brandon · 4 February 2020

5/5

Trustpilot

Excellent Service!!

I recently sold my property with RSK Hanwell and I was very satisfied with the service they provided. I dealt with Zak and I automatically knew i was in safe hands. The team kept me informed and updated and they were clearly interested in selling my house for a good and fair price rather than making a quick sale, I received 3 offers within 2 weeks and 2 above asking price. I would highly recommend to anyone considering selling their house.

Natalia · 3 February 2020

5/5

Trustpilot

I let my flat out and recently sold it…

I let my flat out and recently sold it through RSK Ealing branch. I have always found them very easy to deal with and very on the ball with information and acting on any issues that require attention. In my view, they are a highly professional team that I would use again should I be looking in the future at property in the area. My thanks to all in the Sales team and the Lettings team, in particular thanks to Kealey. I have no hesitation in recommending this RSK branch.

Mark · 23 January 2020

5/5

Google

I dealt with Shirley who helped us with the questions we had. We subsequently chose to defer our decision until the new year. But Shirley and the RSK team were very helpful, so we’ll be back.

Colin · 16 June 2022

Agent replied · 15 June 2024

Dear Colin. Thank you for sharing your kind words about Shirley. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very helpful and professional. Eva was especially amazing

Sonny · 7 September 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robertson Smith and Kempson's Google reviews

Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Platinum.

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