Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding level of service!
I recently had the pleasure of working with Mountgrange Heritage and felt compelled to share my outstanding experience. From the initial consultation to the final closing, the team demonstrated a level of professionalism and dedication that far exceeded my expectations.
S · 5 July 2024
Agent replied · 26 October 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleOh my! What a relief to finally work with PROFESSIONALS. This has been a truly exceptional experience. The lettings team at Mountgrange offers minute attention to detail, immediate action and expert advice which has been so welcome. We had tried unsuccessfully to let with another local agent for 8 weeks, within a morning of transferring to Mountgrange they had found a tenant for us.
Rosa · 23 October 2022
Agent replied · 22 October 2024
Dear Rosa,
We are extremely pleased to hear that you had such a positive experience. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
GoogleWe've had a fantastic experience with Mountgrange Heritage, with Archie and Kathryn providing a seamless process for us to rent in the area for the first time. Thank you very much!
Indi · 18 November 2024
Agent replied · 9 December 2024
Dear Indi,
We are so pleased that you have had such a positive experience with Archie, Kathryn and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleI was very happy to sort out my tenancy searching with Mountgrange Heritage and especially Diana Kubicki. I have found almost ideal option.PositiveResponsiveness
Batyr · 23 October 2021
Agent replied · 22 October 2024
Thank you for the review of our Lettings team. We really appreciate it - especially Diana.
★★★★★ 5/5
TrustpilotNatalie
The staff were very helpful & knowledgeable and informative - really enjoyed my experience !!!
Randolph · 1 April 2026
★★★★★ 5/5
GoogleWe had a great experience with Tim and Chanel. They provided us with excellent guidance and support throughout the sales process. They were always responsive and attentive to our questions and concerns. We really appreciated their professionalism and would highly recommend them to anyone looking for a smooth transaction.
Wei · 27 November 2023
Agent replied · 22 October 2024
Dear Wei,
We are so pleased that you have had such a positive experience with Tim, Chanel and the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleGreat experience working with the team - especially Diana who worked tirelessly to find the perfect flat match. Overall highly recommendPositiveResponsiveness, Professionalism
Anna · 23 October 2021
Agent replied · 22 October 2024
Dear Anna, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 1/5
TrustpilotMount Grange Heritage: A Masterclass in How Not to Run an Agency
Where do I even begin?
Nora · 12 September 2025
Agent replied · 23 September 2025
Dear Nora, thank you for your feedback. We’re sorry to hear you feel this way. We want to assure you that we’ve received your complaint and are reviewing it internally. While some matters raised are ultimately dependent on landlord decisions, we always aim to provide clear communication and fair support throughout a tenancy. We will be in touch with you directly to discuss this further. Your feedback is important to us and will be used to improve our service going forward.
★★★★★ 5/5
GoogleAlexandra was excellent - fantastic service from showing us the property all the way through the follow up. Would recommend!
Reece · 12 January 2022
Agent replied · 11 January 2025
Dear Reece, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
TrustpilotWe were very happy with Tom French's…
We were very happy with Tom French's support throughout our tenancy - always responsive and able to resolve issues.
Julia · 16 February 2026
★★★★★ 5/5
GoogleA very efficient service, Mount Grange Heritage were really wonderful. I felt so supported and reassured through this whole process, which can be very stressful. As I don't live the property I was selling, there was alway someone at Mount Grange Heritage happy to visit the property and help.
Pam · 23 October 2023
Agent replied · 22 October 2024
Dear Pam,
We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleCamilla was excellent, friendly and efficient. Showed us a wide variety of options and then found us a perfect home. Will work with MG again in the future.
Paul · 24 October 2019
Agent replied · 22 October 2024
Camilla 'Thank you so much Paul, it was lovely working with you and your family. I am so happy you are happily settled in your new home'
★★★★★ 5/5
GoogleAndrew was very helpful in assisting our search for a flat in the area and was professional and patient throughout.
James · 23 October 2021
Agent replied · 22 October 2024
Dear James, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
★★★★★ 5/5
TrustpilotI was looking to buy a flat in central…
I was looking to buy a flat in central London.We found a very nice flat with Mountgrangeheritage.Mrs Pushkarna, was very professional and helpful in helping us to manage the transaction.I strongly raccomend Mountgrangeheritage.
FILIPPO · 2 August 2024
Agent replied · 26 October 2024
Dear Filippo,We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleWorked with emily in the search for a new flat to rent in London, she was fair transparent and really helpful.
Onai · 26 December 2024
Agent replied · 11 January 2025
Dear Onai,
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotHad an amazing experience with Natalie…
Had an amazing experience with Natalie from Mountgrange. Helpful, available and always in a contagious good mood!
Quentin · 21 January 2026
★★★★★ 5/5
TrustpilotPractical, professional and quick
Mountgrage Heritage have been and continue to be a very effective managing agent. Tom French has brought a great level of responsiveness and effective communication and would highly recommend.
Alastair · 13 August 2024
Agent replied · 26 October 2024
Dear Alastair,We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleI've neem with Mountgrange for many years now and how always found them very professional. On this occasion Andrew Johnstone found me some really nice people to rent my property. He then coordinate all meetings and most things to do with the rental. Excellent service and I will be happy to return to Mountgrange when the need arises. Many thanks.PositiveResponsiveness, Quality, Professionalism, Value
Sue · 23 October 2021
Agent replied · 22 October 2024
Dear Sue, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleKarina at Mountgrange Heritage is always a pleasure to work with. She is responsive, experienced and highly knowledgeable on the Lettings market. Her personal approach, honesty & enthusiasm no matter what the market throws at us (Brexit, Covid, etc) is always hugely reassuring and we're very grateful for her expertise. Highly recommended if you have a property to let in the area.PositiveResponsiveness, Professionalism
Ben · 23 October 2021
Agent replied · 22 October 2024
Dear Ben, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Karina and hope to work with you again in the future.
★★★★★ 5/5
GoogleWe have dealt with Mountgrange Heritage for a number of years and have always found them to be professional. They have always found us good tenants for our property and I wouldn't hesitate to recommend them to anyone with a property to let.
John · 23 October 2023
Agent replied · 22 October 2024
Dear John,
We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleMy experience with Archie and Mountgrange Heritage was outstanding; his communication was clear, and his focus on efficiency made all the difference.
Marc · 15 November 2024
Agent replied · 22 November 2024
We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleGreat service from Charlotte Moody. Super profesional.
Leconte · 27 March 2026
★★★★★ 5/5
GoogleWe found a wonderful property to rent with Mountgrange and have just moved in very smoothly with no headaches, our requests were met with no issues and there has been excellent communication with Andrew. When our boiler stopped working last week they came to sort the problem straight away, great service, thanks to all for a very easy move : )PositiveProfessionalism
Betty · 23 October 2021
Agent replied · 22 October 2024
Thank you for taking the time to review us Betty - we love getting positive feedback like this. We hope you're settling well into your new home.
★★★★★ 5/5
TrustpilotImpeccable service
Impeccable service provided by Elizabeth for my rental property in North Kensington. Communication was excellent throughout. Thank you again Elizabeth.
Jessica · 14 November 2024
Agent replied · 23 November 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
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