5/5
TrustpilotTom at Mountgrange Heritage has always…
Tom at Mountgrange Heritage has always been efficient, prompt and helpful in dealing with any issues we have had.
Trusted Agent profile · London
Mountgrange Heritage London reviews
★★★★★
379 reviews across 3 platforms
27 Kensington Park Road, London, W11 2EU
Mountgrange Heritage's office in London, at 27 Kensington Park Road, is rated 4.8 out of 5 across 379 reviews on three platforms, including 253 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with Henry at the Kensington branch. He was quick and responsive at all times. I wouldn’t hesitate to recommend.
Agent replied · 23 September 2025
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
1/5
GoogleAvoid. They take no interest in either their tenants or landlords. Waited weeks for any information or paperwork to be given to us. Didn't receive a single thing about the Check-out inventory and deposit for 3 weeks until we had to alert them, and our landlord's new tenants didn't receive their check-in inventory either, had to phone and email many times. They are disorganised, dismissive and unhelpful. Be prepared to be contacting them a lot and hear little back. They won't reach out, even if they need to give you information.
Agent replied · 22 October 2024
I am very sorry to hear that you had a bad experience with us; we have not been able to find your name on our database or have any record of a similar complaint being made. As an independent agent with just three offices we are able to very closely monitor our customer service and I am wondering if you may be mistaking us for one of our competitors. However, if this is not the case, please do reach out to us at hello@mountgrangeheritage.co.uk or call us on 020 7221 2277 so that we can address your issues as a matter of priority. Thank you.
5/5
GoogleWe worked with many tenancy and lettings agents worldwide and unfortunately most maintain a certain reputation which they so desperately try to uphold. The guys at Mountgrange are however a shining beacon in the sea of lettings agents.. The staff at MG is professional, considerate, kind and not pushy. They maintain a smaller portfolio which however is managed with care and longevity in mind. We appreciated working with them and will conduct all our future real estate and property management through them. Ps. Ask for Bethany. She is available 24/7 and you can rely on her doing her utmost to secure your interests.
Agent replied · 22 October 2024
Dear Dan, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with us! and hope to work with you again in the future.
5/5
TrustpilotAmazing service from Emily
Amazing service from Emily. From enquiry to virtual viewing, it was complete within a matter of hours. Pretty impressive if you ask me! Despite not renting a property from Mountgrange in the end, I would highly recommend their services for anyone wanting to rent or buy in London or the Cotswolds. Again, thank you.
Agent replied · 26 October 2024
Dear Luis,We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleGreat agency and service! Rented a family flat with the help of the amazing Diana. The process was very easy and straightforward, we wanted to do things quick and Diana was very professional and responsive. Highly recommended :)PositiveResponsiveness, Professionalism
Agent replied · 22 October 2024
Dear Sagi, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleWe are quite the indecisive people when it comes to house hunting and Chanel with her friendly ways, her geniune efforts and her honestly always made her at ease and made us feel like we are in the best hands. She truly is a rare one in the industry and always on the clients side.
Agent replied · 22 October 2024
Dear Hazel, We are so pleased that you have had such a positive experience with Chanel at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleNatalie helped provide advice and answer the questions I had for my house move and was very generous with her time.
Agent replied · 17 April 2026
Dear Natasha We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a very positive experience working with Charlotte. She was nice and professional, definitely a good listener. She helped us find what we were looking for. Would recommend !
5/5
GoogleNatalie from Mountgrange was such a tremendous help, from all the agents I met with she took the most time and care to understand me and my needs. Couldn’t recommend her enough
5/5
GoogleArchie Turner has helped me find a place. He was extremely helpful and made sure I was comfortable with the place I was about to rent. With all the real estate agent I had to deal with he's by far the nicest! Mountgrange Heritage is lucky to have such a good asset!
Agent replied · 22 October 2024
Dear Ali, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleEmily from Mountgrange Heritage was a great help when looking for a property. She works in a very friendly but professional manner and was very accomodating to the needs of my search. I would recommend her when looking for a property. 10/10
Agent replied · 28 December 2024
We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotTom and the rest of the team were…
Tom and the rest of the team were brilliant managing my rental property - 5*s
5/5
GoogleWe had Andrew Johnstone from the Notting Hill branch. He was very helpful and quick at communicating with us about the property. We had a bit of a miss communication at the start but Andrew managed the situation and everything was sorted out. I would recommend to others as overall it was a very easy process with helpful guidance along the way. Thank you !
Agent replied · 22 October 2024
Dear Freddie, We are so pleased that you have had such a positive experience with Andrew and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleIt has been a real pleasure to deal with Chanel for our property search- she has been so helpful and patient in understanding our requirements to find us the perfect house. Having dealt with a number of agents it makes a real difference when you actually want to buy a property from one!
Agent replied · 22 October 2024
Dear Juliet, We are so pleased that you have had such a positive experience with Chanel and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotRenting is easy with Mountgrange!
Our experience renting with Mountgrange Heritage has been exceptional. They made the entire process stress-free, from viewing to moving in. Any concerns we have had since moving in have been promptly addressed and they continue to provide excellent support. Highly recommend Mountgrange to anyone looking to rent in the area!
Agent replied · 26 October 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleThey are very kind and really good supporter I will contact to them again for my next house
Agent replied · 26 October 2025
Dear Spaone, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotExcellent estate agency!
Excellent estate agency / property mgmt service. I have rented with Mountgrange Heritage for the past three years and have never had one issue as a tenant. The team is always very helpful, professional, and respsonsive. Tom French in particular has been very helpful whenever maintenace or issues arise.
Agent replied · 26 October 2024
Dear Ed,We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotI was very much impressed with Natalie…
I was very much impressed with Natalie , with her professionalism and her ability to read the client needs
Agent replied · 23 September 2025
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleEverything about the process was made as simple as possible. Diana was very helpful and even let us view the flat a second time to help us make our decision. Would definitely recommend!
Agent replied · 22 October 2024
Dear Josie, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
TrustpilotElizabeth went above and beyond to…
Elizabeth went above and beyond to ensure our experience was a great one. She is a real asset to your company, thank you Elizabeth.
5/5
GoogleGreat experience renting a property with these guys. Met Andrew and within 10 days I was in the property! Easy process and Andrew kept up the comms to make sure the whole process went smoothly. Great stuff.
Agent replied · 22 October 2024
Thank you Dominic for your review and we're glad everything went so smoothly for you in your new London rental.
5/5
TrustpilotGreat estate agents and Natalie in…
Great estate agents and Natalie in particular is wonderful! Her attention to detail and communication is excellent.
Agent replied · 23 January 2026
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWonderful service, Camilla was so professional and made the whole experience so easy for us, she was so efficient and attentive. A lovely independent company who go above and beyond. Thank you.
Agent replied · 22 October 2024
Dear Alice, I’m thrilled to hear that you had such a positive experience dealing with Camilla, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
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Questions about Mountgrange Heritage London
Has Mountgrange Heritage won any awards?
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold.
