Trusted Agent profile · London
★★★★★
379 reviews across 3 platforms
27 Kensington Park Road, London, W11 2EU
Mountgrange Heritage's office in London, at 27 Kensington Park Road, is rated 4.8 out of 5 across 379 reviews on three platforms, including 253 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have had a great experience with Henry and not felt rushed to make a decision. He has been patience with me and answered all my questions. When the time is right, I will most definately reach out again.
Dear Stephanie, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMy wife and I just finalized a lease through Mountgrange Heritage and could not be more pleased with the services they provided. The team we worked with (Katie and Kathryn) were far and away the most professional, knowledgable and helpful agents we encountered in our entire process of finding a flat in London. Punctual, friendly and thorough at every step. Thank you to the whole team!!
Dear Ray, We are so pleased that you have had such a positive experience with the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleChanel has been very helpful and enthusiastic with our property search. She remains in good contact with us and provides us with relevant updates on any new properties that may be of interest to us.
Dear Julia, We are so pleased that you have had such a positive experience with Chanel and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleI had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to what I was looking for and provided me …
Dear Rose, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotArne Conroy was extremely helpful…
Arne Conroy was extremely helpful during my search. Great communication, very informative and always kept me in mind for suitable options.
Dear Caleb,We are so pleased that you have had such a positive experience with Arne and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had a great experience working with Charlotte. She is highly responsive, efficient, and solution-oriented. She communicates clearly, anticipates needs, and handles everything with professionalism and care. Her support made the whole process smooth and stress-free, which I really appreciated. I would highly recommend working with her.
5/5
GoogleAnnabel has been extremely professional, dedicated in her service beyond normal office hours, patient, and proactive whenever needed. Thank you so much Annabel ! The properties proposed by Mountgrange Heritage are usually amazing with coherent price positionings. I wish you would have more properties on offer!
Dear Isabelle, We are thrilled to hear that you had such a positive experience with Annabel. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleArchie was so helpful and made the whole process stress-free. Highly recommend.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotKatie is very dedicated at what she…
Katie is very dedicated at what she does, and has been really great and helpful with property advice I've had!
Dear Madeline,We are so pleased that you have had such a positive experience with Kate and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleKatie was very professional and went the extra mile to provide insightful information and helpful advice on properties.
Dear Shannon, We are so pleased that you have had such a positive experience with Katie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleThe Mountgrange team did a great job at helping us navigate the tenancy process. They were consistently responsive and very clear in all their communication. Thanks in particular to Kathryn and Annabel.
Dear Ellison-Wright, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotVeronica is an excellent property manager
Veronica is an excellent property manager; she consistently responds promptly and provides helpful assistance in every situation possible. Thank you.
Dear Can,We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotThey went above and beyond on this one!
I found Gillian and Emma from Mountgrange Heritage an absolute pleasure to work with. They are consummate professionals and are committed to making things happen,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI was a tenant for 3 years in one of the properties managed by Mountgrange. They are very fair and reasonable and whenever an issue came up, they dealt with it very quickly. I would have been happy staying a tenant with them but I decided to buy my first property. I'd like to especially acknowledge Veronica who was my direct contact. It was always a pleasure working with her. There are nightmare estate agencies out there, this is not one of them, this is one of the good ones.
Dear Huong, We are extremely pleased to hear that you have had such a positive experience with Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotVeronica has been always great and…
Veronica has been always great and helpful on the management of the flat !! Super friendly as well !!
Dear Giovanni,We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotThe Importance of a Personal Relationship!
I truly have no words to express how wonderful the Mountgrange Heritage team was. They were an absolute rock throughout the ups and downs of a complex sale, consistently encouraging, professional, and efficient to the highest degree. I would recommend them without hesitation. Evelyn Cantacuzene-Speransky
5/5
TrustpilotA great experience
Katie was very professional and went the extra mile to provide insightful information and helpful advice on properties.
Dear Shannon,We are so pleased that you have had such a positive experience with Katie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHad an amazing experience with Natalie from Mountgrange. Helpful, available and always in a contagious good mood!
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleNatalie provided exceptional service, demonstrating excellent communication and consistent follow-up throughout the process. I highly recommend her services to anyone looking for a dedicated and professional real estate broker.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotArchie was fantastic
Archie was fantastic! Super reliable, kept me updated throughout, and made the entire process smooth.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotHighly Recommend Natalie for Her Professionalism
Natalie provided exceptional service, demonstrating excellent communication and consistent follow-up throughout the process. I highly recommend her services to anyone looking for a dedicated and professional real estate broker.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleNatalie’s professionalism is unmatched. She consistently demonstrates a strong work ethic, reliability, and genuine passion for her career. Her kind and approachable nature fosters a positive environment, making her an asset to any organisation.
Dear Feliciana, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotOutstanding
The Mountgrange Heritage team is outstanding. The combination of an excellent working knowledge of the property market across the board and an intimate knowledge of their local area means that they provide expert advice, as well as an excellent service. I thoroughly recommend that you give them a call.
5/5
GoogleHad an amazing experience with Archie from Mountgrange Heritage! He has been extremely responsive, and always makes sure the process is smooth and stress-free. He liaised with the landlord in a prompt manner to ensure that all our requests were included and approved. He’s not only efficient but also super pleasant to work with. Would highly recommend!
Dear Cayenne, We are so pleased that you have had such a positive experience with Archie. Thank you so much for taking the time to write your review.
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Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold.
