Trusted Agent profile · London
★★★★★
379 reviews across 3 platforms
27 Kensington Park Road, London, W11 2EU
Mountgrange Heritage's office in London, at 27 Kensington Park Road, is rated 4.8 out of 5 across 379 reviews on three platforms, including 253 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad a wonderful experience with this firm and Henry after helping a friend find a new home to rent. The agents were professional, trustworthy and helped the process from the beginning to end.
Dear Stanley, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI've been letting my property with the assistance of Karina from Mountgrange for a number of years and have been consistently bowled over by her hard work and professionalism. She's also a complete joy to deal with, always bubbly and enthusiastic. Thank you Karina and the Mountgrange team!
Dear Giddy, I’m delighted to hear that you had such a positive experience dealing with Karina, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI had a fantastic experience with Emily from Mountgrange Heritage who helped me find a flat to rent. From the start, she was incredibly responsive, always quick to reply to any questions and concerns. She provided me with all the information I needed to make an informed decision and made the entire process smooth and stress-free.
Dear Aniruddh, We are so pleased that you have had such a positive experience with Emily. Thank you so much for taking the time to write your review.
5/5
GoogleI had a very positive experience with Moungrange Heritage. Elisabeth, who we were assigned to, did her utmost to make everything run smoothly and went above and beyond to find us tenants in a timely manner . So much so that we had a bidding war for a rental which has never happened before . I felt guided and supported at all times .
Dear Caroline, We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotEdward Andrews, Holland Park
I rented from Mountgrange Heritage in Holland Park form May 2020 through to August 2021 - clearly one of the most uncertain times for residential property management in recent history!In spite of a difficult and challenging environment, I found the staff at Mountgrange nothing but helpful and supportive. Issues were swiftly resolved, and the checkout process was the smoothest experience I have ever had with a rental agency! In particular, Charlotte Heaton was extremely professional to work with, and I would wholeheartedly recommend their services.
5/5
GoogleFrom start to finish, an amazing experience in finding my flat with Mountgrange Heritage. I worked with Diana and Andrew who were extremely responsive, very eager to understand my needs and meeting them. I can't recommend this agency enough. Thanks for all the help!PositiveResponsiveness, Quality, Professionalism, Value
Dear Yasmine, I’m thrilled to hear that you had such a positive experience dealing with Diana & Andrew, I’ll make sure your comments are fed back to them. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotVeronica
Veronica is a fantastic property manager, she is always responsive and helpful in every situation.
Dear Alison,We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI have had a brilliant experience with Mountgrange Heritage who have helped me to rent a property. Andrew and Kathryn have been brilliant, thank you so much!
Dear Jessica, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWhat a lovely company to deal with, constantly over the years have always been a favourite, big thank you to Chanel for being such a super star
Dear Rosie, We are extremely pleased to hear that you have had such a positive experience with Chanel and Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI have dealt with Annabel multiple times over the years and she has always been amazing. Super attentive, understanding and always gets the job done. She is my go to whenever I need a property. I couldn't speak more highly of her! She is the best!
Dear Rhona, I’m thrilled to hear that you had such a positive experience dealing with Annabel, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleWe had an excellent experience with Katie from Mountgrange Heritage while looking for a property to let. She was super friendly, responsive and organised. Katie quickly understood what we were looking for and was highly proactive at reaching out to show us new properties that met our requirements. All the properties we saw matched the photos which was fantastic.
Dear Carlos, We are so pleased that you have had such a positive experience with Katie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotCreative and Personal Service
Henry Liu and the whole team at MGH were wonderful to work with. They were consultative, creative, detail-oriented and professional. I have learned my lesson about working with big corporate national chains vs more personal boutique estate agents. Boutique’s like Mountgrange Hertiage are ultimately more successful thanks to their increased focus and personal approach.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotVeronica Wells working with Mountgrange Heritage
Veronica manages everything to do with my flat in an efficient and friendly way, whether it is dealing with tenants, organising maintenance issues or sorting out any unexpected thing that crops up. This means that I can relax in the knowledge that my property is in good hands and that everything that needs to be will be taken care of.
Dear Edwin, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVery professional agency. They know the market well, and the flats they offer are impeccable. A team you can trust for the long term.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI found Mountgrange Heritage very helpful and courteous. I have rented my flat through them on several occasions. Overall I have had a very good experience. Michelle Flowers and Andrew Johnstone were particularly helpful. I would recommend!
Dear Simon, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with us!
5/5
GoogleWhat could have been a very stressful process was made easy and exciting by Camilla Wright at Mountgrange Heritage. She sorted everything from start to finish and her honesty and knowledge of the market was paramount. Would highly recommend. Thank you Camilla.PositiveResponsiveness, Quality, Professionalism
Dear Rosie, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
TrustpilotExcellent Customer Service!
Such a pleasant experience with Mountgrange Heritage! I had a ton of questions I needed answers on about the area I was looking at, and they couldn’t have been more helpful. I dealt with a lovely lady called Elizabeth who made it feel like no question was too much! Thank you!
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMassive thanks to Tim Kane for his consummate professionalism in handling my recent property sale.
Dear Jonathan, We are so pleased that you have had such a positive experience with Tim and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotEmma was extremely helpful.
Emma was extremely helpful throughout the selling process of our London flat. She was clear about costs and issues that would be raised by potential buyers, giving us time to rectify things. This was a long selling process and we were glad that she could walk us through it. .
5/5
GoogleFantastic Agency. Much better than the others I've worked with. Very open, transparent and clear on everything. Also particularly impressed with the attention to detail. There were a lot of details to manage as we brought on a new tenant and they managed it all superbly.
Thank you so much for your great review Anthony, we really appreciate getting feedback like this.
5/5
GoogleIncredible service from Emily throughout the entire process! She helped my husband and I with our property search and we couldn't have been happier. Always on hand to answer questions, very approachable and knowledgeable. Certainly the best experience we've had with any property agent in Notting Hill!
Dear Rebecca, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
1/5
TrustpilotUnscrupulous
I rented through them in London. It took 4 months for them to fix the heating (and it was winter) and the bathroom fans (resulting in mold). Eventually the maintenance improved, but since I moved out, they have tried to charge me half the cost of repainting the entire 3-story home for normal wear and tear, falsely claiming everything had been freshly painted when I moved in, though it was not (and the inventory report clearly proves it was not). They quoted me a ridiculously high cost and said they wouldn't accept any other reputable contractors' estimates. We have taken the dispute to mediation. #MountGrangeNeverAgain.
Thank you for your feedback and we are sorry to hear about the problems you experienced. Looking at our system, if it is the tenancy that we believe it to be, unfortunately you would have been liaising with a third party property management company and not Mountgrange Hertiage property management. We let the property, administered the paperwork and collected the rent for the landlord but there was a third party who managed the property and dealt with maintenance issues and the deposit negotiations. Please do contact Annabel from Mountgrange Heritage if you need any further assistance liaising with the landlord or the third party management company to help resolve this, should it still be outstanding.
5/5
GoogleMountgrange Heritage are very professional and easy to deal with. Matt was a joy to work with, straight up, very honest and very knowledgeable about the market. From start to finish, we felt we were in safe hands.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jack, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleBethany was very efficient to offer us an excellent option and was fast and professional. Thanks Bethany. Great experience with u.
Dear Gawad, We are so pleased that you have had such a positive experience with Bethany. We really value your feedback, thank you so much for taking the time to write your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold.
