Trusted Agent profile · London
★★★★★
310 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Part of Mountgrange Heritage, see every office.
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 310 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI was very much impressed with Natalie…
I was very much impressed with Natalie , with her professionalism and her ability to read the client needs
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat estate agents and Natalie in…
Great estate agents and Natalie in particular is wonderful! Her attention to detail and communication is excellent.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleEmma and Gillian are a fantastic team in W8 who always go the extra mile to help and give excellent, informed advice whether you are buying or selling. Highly recommended team who know their home turf and how things work!
Dear Claire, We are so pleased that you have had such a positive experience with Emma and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleRazieh is an absolute pleasure to work with. Very professional, attentive and thorough. I highly recommend her.
Dear Gyan, We are extremely pleased to hear that you had such a positive experience with Razieh. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleWe have had an excellent experience renting through Mountgrange Heritage. Tom F, our property manager, is always very responsive and helpful. Any minor issues in the flat have been resolved very quickly. The entire team at Mountgrange has been incredibly professional and accommodating, making us feel completely at ease renting through them.
Dear Shauna, We are so pleased that you have had such a positive experience renting with the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a great experience working with Madison when buying our flat - she set up a group where we could ask and answer questions and kept us fully informed throughout. The process was very smooth and we're delighted with the outcome! Would definitely recommend
Dear Alex, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe were really happy about the experience with Mountgrange Heritage. Camilla Wright was professional and knowledgeable throughout the process and we are very grateful to here for making our move so seemless!!
Dear poppy, I’m thrilled to hear that you had such a positive experience dealing with Camilla, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotMountgrange Heritage
Natalie at Mountgrange is great to work with, very professional and knowledgeable. Highly recommend her!
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleChanel is lovely and has been working very hard at finding us opportunities for purchase.
Dear Ed, We are so happy to hear that you had such a positive experience with Chanel and Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleMountgrange Heritage continue to be my go to when we have a vacant property. The professional attitude of all the team and their diligence to find quality tenants is why we keep coming back. Thank you
Dear John, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotWonderful service
Wonderful service, they found the right buyers without have to go through a host of time wasters. Excellent communications and overall made the experience easier and less stressful.
5/5
GoogleWe rented an apartment through Mountgrange, and everything went very smoothly. Diana and Alexandra were extremely helpful and got everything sorted out quickly !
Dear Charlotte, I’m thrilled to hear that you had such a positive experience dealing with Alexandra and Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI have had a business relationship with Mountgrange Heritage for many years and i find them to be very professional and knowledgeable. I deal quite a bit with Veronica in property management and the above comments certainly apply to her Chris Lewis
Dear Chris, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWant to commend Tom French at Mountgrange Heritage for his efforts in making us truly comfortable and happy tenants. He has been very professional and responsive in handling our maintenance issues. We are thankful to have such an amazing property manager and a great team of people to support him.
Dear Mae, We are so pleased that you have had such a positive experience withTom and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotIt has been a pleasure dealing with…
It has been a pleasure dealing with Elizabeth from the Moungrange Heritage! She was extremely knowledgeable and provided excellent communication. Nothing was too much trouble for her. Thank you so much for your support and advice.
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
4/5
GoogleMadison (and Gillian) has been tenacious in pursuing potential clients during a difficult period for flat sales in the area, and most diligent in following up with sitting tenants, solicitors and buyer during a prolonged completion perod to ensure all went smoothly.
Dear James, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotElizabeth is wonderful
Elizabeth from lettings always go the extra mile. She is a pleasure to work with. Nothing is too much trouble and she always gets back to me immediately. Such a lovely person to liaise with!
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotBliss provided everything of a 5 star…
Elizabeth provided everything of a 5 star service. Thank you for your professionalism, in-depth knowledge and guidance. Mountgrange Heritage is the business I will be recommending to my friends due to the service provided.
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotOutstanding level of service!
I recently had the pleasure of working with Mountgrange Heritage and felt compelled to share my outstanding experience. From the initial consultation to the final closing, the team demonstrated a level of professionalism and dedication that far exceeded my expectations.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI can thoroughly recommend Mountgrange as a management agency. Having been a tenant for almost 8 years, they have been nothing but responsive and helpful. All of the staff I have dealt with have been friendly and accomodating
Dear Naomi, We are so pleased that you have had such a positive experience with Mountgrange Heritage over the years. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleOn meeting Madison we found her to be professional, informed, efficient, hard working and always available to talk to when we needed answers and help with our flat purchase. We would definitely use her services in the future and would highly recommend her. She’s a lovely!
Dear Abigail, We are so pleased that you have had such a positive experience with Madison and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotNatalie
The staff were very helpful & knowledgeable and informative - really enjoyed my experience !!!
1/5
TrustpilotMount Grange Heritage: A Masterclass in How Not to Run an Agency
Where do I even begin?
Dear Nora, thank you for your feedback. We’re sorry to hear you feel this way. We want to assure you that we’ve received your complaint and are reviewing it internally. While some matters raised are ultimately dependent on landlord decisions, we always aim to provide clear communication and fair support throughout a tenancy. We will be in touch with you directly to discuss this further. Your feedback is important to us and will be used to improve our service going forward.
5/5
TrustpilotWe were very happy with Tom French's…
We were very happy with Tom French's support throughout our tenancy - always responsive and able to resolve issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
