5/5
TrustpilotWe were very happy with Tom French's…
We were very happy with Tom French's support throughout our tenancy - always responsive and able to resolve issues.
Trusted Agent profile · London
Mountgrange Heritage London reviews
★★★★★
310 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 310 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotIt was an absolute pleasure for…
It was an absolute pleasure for Elizabeth to help us along our way, she couldn’t have done enough for us and made everything go as smoothly as possible.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
1/5
GoogleExtremely disappointed in Mountgrange. We gave a local agent a chance at selling our property but that trust was misguided. We always felt the agent was working for sale at any cost instead of what was in our best interests as the client. I would strongly advise against instructing mountgrange to sell your property.
Agent replied · 15 June 2024
Dear Alexander, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. We were very pleased to be given the chance to sell your partner’s apartment and even more delighted to secure a buyer so quickly, given the other two agents involved had been unsuccessful. As you may know, we had to navigate some challenging issues along the way and so were pleased to be able to retain the sale price at the agreed level. I would very much welcome the opportunity to speak about this in an effort to understand your concerns better, particularly since we were unaware you felt we had fallen short of your expectations until reading the review. A conversation will allow me to identify areas we can improve in the future. Please contact me directly at your convenience. Yours sincerely, Susan Dyson.
5/5
TrustpilotBrilliant Service!
We had amazing service from Elizabeth at Mountgrange Heritage! She was amazing throughout the whole process and really helpful, answering all our questions quickly. Would highly recommend!
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotI highly using recommend Mountgrange…
I highly using recommend Mountgrange heritage, specifically Elizabeth who was also super helpful and dealt with all our questions and concerns super professionally. Thank you so much!
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a fantastic experience renting with Mountgrange Heritage! Tom French, the property manager, is incredibly professional, responsive, and always happy to help. He made our move to London seamless and stress-free. Highly recommend!
Agent replied · 26 August 2024
Dear Anthony, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI've dealt with Charlotte Heaton at Mount Grange the best experience Ive had in 20 years in London. Highly recommend.PositiveQuality
Agent replied · 15 June 2024
Hello, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotI was looking to buy a flat in central…
I was looking to buy a flat in central London.We found a very nice flat with Mountgrangeheritage.Mrs Pushkarna, was very professional and helpful in helping us to manage the transaction.I strongly raccomend Mountgrangeheritage.
Agent replied · 24 August 2024
Dear Filippo,We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleCharlotte is always friendly, calming and super professional. A grade A property manager! Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 15 June 2024
Dear Lauren, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI have had the pleasure of working with Tom French from the Mountgrange group who has been very attentive, responsive, and extremely professional. I had a slight issue at my property and he quickly responded, escalated it, and managed to push to get it fixed within hours! Highly recommend!
Agent replied · 15 June 2024
Dear Pam, We are so pleased that you have had such a positive experience with Tom, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleMy roommate and myself are very happy with the service provided by Tom French. He is very professional, helpful and efficient with all aspects of his work! Hope we do not have more queries in the coming weeks, and if any, we ensure Tom will do his best to help us!
5/5
GoogleGood Property Management Service. Over the months I've been renting, Tom French has consistently provided outstanding support. He is professional, dedicated, and approachable.
Agent replied · 10 December 2024
Dear Albert, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleGreat job in selling my property, it was a long process but I appreciate the continued commitment and care for all details and aspects of the process, and for the open and transparent feedback all the way. Gillian, you really deserve big praise
5/5
TrustpilotHad an amazing experience with Natalie…
Had an amazing experience with Natalie from Mountgrange. Helpful, available and always in a contagious good mood!
5/5
TrustpilotGood Property Management Service
Good Property Management Service. Over the months I've been renting, Tom French has consistently provided outstanding support. He is professional, dedicated, and approachable.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotPractical, professional and quick
Mountgrage Heritage have been and continue to be a very effective managing agent. Tom French has brought a great level of responsiveness and effective communication and would highly recommend.
Agent replied · 24 August 2024
Dear Alastair,We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHaving worked with with Madison on a recent sale, I can testify to her professionalism, hunger, endless enthusiasm and dedication to her craft. Mountgrange Heritage are lucky to have her.
Agent replied · 26 August 2024
Dear Ollie, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotHad such a great time with Elizabeth
Had such a great time with Elizabeth, she made the experience really easy and she was such a lovely person.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHad a fantastic experience working with Madison. Always highly professional and knowledgeable. I would definitely recommend her to anyone looking to buy or sell in the area!
Agent replied · 26 August 2024
Dear Catherine, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotImpeccable service
Impeccable service provided by Elizabeth for my rental property in North Kensington. Communication was excellent throughout. Thank you again Elizabeth.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotWe were delighted with our experience…
We were delighted with our experience with Elizabeth. What a lovely girl and asset to the company she is
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
Trustpilot10/10 service from Elizabeth
10/10 service from Elizabeth, absolutely amazing. 100% recommended to all my friends and family!! Super friendly and very attentive.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat communcation and always willing…
Great communcation and always willing to help.
5/5
GoogleGreat team to liaise with. Their fast and polite communication means that Mountgrange is a company who we have done business with for a while and hope to continue to do so in the future. - Popup 4G
Agent replied · 15 June 2024
Dear Callum, Thank you so much for taking the time to write your review. We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Mountgrange Heritage London
Has Mountgrange Heritage won any awards?
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
