Trusted Agent profile · London
★★★★★
310 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 310 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExcellent agency which provides top quality service. Would definitely recommend to anyone who is looking to rent/buy in the Kensington/Chelsea/Notting Hill area.
Dear Amir, We are so pleased that you have had such a positive experience with the Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleExcellent team and wonderful experience with Mountgrange selling our family home of 15 years. Recommend them highly.
Dear Whitney, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleSophie at Mountgrange Heritage has been absolutely lovely and helpful to deal with at every step. Would warmly recommend.
We are so pleased that you have had such a positive experience with Sophie and Mountgrange Heritage. Thank you so much for taking the time to write your review.
5/5
GoogleTom from the property management team has been wonderful to work with. Very proactive and always happy to help! Strongly recommended
Dear Elodie, We are so pleased that you have had such a positive experience with Tom and the Mountgrange management team, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleGreat service from a friendly, helpful and reliable team. I've been so impressed by the refreshingly good service from an agency that actually cares. Keep up the good work, Mountgrange Heritage!
Dear Emma, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleGreat service from MH, they handled a recent property sale very well. Communication was great and the process very transparent.
Dear Simon, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with us! and hope to work with you again in the future.
1/5
GoogleStay away, these people have no decency. They just want to take your money.
Dear Lina, Thank you for your feedback, we are very sorry to hear that you had a bad experience with us and have taken your complaint seriously.
5/5
GoogleProfessionally-run estate agency, highly recommend! Charlotte Heaton in particular is extremely helpful and a pleasure to deal with!
Dear Boris, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Charlotte and hope to work with you again in the future.
5/5
Google5 stars for Tom French who helped me navigate a difficult landlord
Dear Kitty, We are so pleased that you have had such a positive experience with Tom. Thank you so much for taking the time to write your review.
1/5
TrustpilotAbsolutely terrible experience
Absolutely terrible experience. Arrogant, haughty and lazy. I had the misfortune of dealing with Sophie Voisey late, last year. This was during a tenancy. She was unhelpful, arrogant and eventually became abusive. AVOID!
5/5
GoogleGreat service, attentive and caring staff. I would recommend!
Dear Martin, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleVery professional. I did receive a great tailor made service in renting my flat.
Dear Andrea, We are thrilled to hear that you had such a positive experience with Mountgrange. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleGreat service, attentive and caring staff. I would recommend!
Dear Martin, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
TrustpilotI had such an amazing experience with…
I had such an amazing experience with Mountgrange Heritage. The team are committed and caring, they kept me informed every step of the way giving me regular updates - something I have always struggled to get with previous estate agents.
5/5
TrustpilotGreat treatment with Emily
Great treatment with Emily - very diligent and able to provide us with tailored and beautiful property options.
5/5
FacebookRecommended Moubtgrange by a friend and so far so good. Everyone has been lovely especially Mille who has been very helpful and professional
5/5
GoogleEmma and her colleagues are professional, committed, responsive and deeply knowledgeable. Highly recommended!
Dear Carina, We are extremely pleased to hear that you have had such a positive experience with Emma and the team at Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleFrom start to finish we had a gold star service as Mountgrange out performed the other agents and secured a smooth sale.PositiveQuality, Professionalism
Dear Paul, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleMountgrange were very helpful finding and helping me settle into my new home, and Charlotte H. has been very professional, responsive and proactive throughout.
Dear Tom, We are extremely pleased to hear that you had such a positive experience dealing with Charlotte. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleHannah Beck was amazing! Quick, understanding and flexible. I would definitely use Mountgrange Heritage again and would recommend anyone else to too.
5/5
GoogleGreat service, attentive and caring staff. I would recommend!
Dear Martin, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
TrustpilotShe professional
She professional, knowledgeable and polite. A delight to have met her.
5/5
GoogleExcellent Estate Agent, great staff.
Dear Sharon, We are extremely pleased to hear that you had such a positive experience dealing with Mountgrange. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotProfessional
Very professional and thorough experience, clearly explained and honest.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
