Trusted Agent profile · London
★★★★★
310 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 310 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
FacebookI recently bought a Flat from Shauna and Tim at Mountgrange Heritage. They were extremely helpful and as a first time buyer in the UK they were very patient with answering all my questions and concerns. The team was lovely to work with and always easy to communicate with during the entire process. I would 100% recommend them to a friend!
5/5
GoogleCharlotte Heaton has always been very helpful and fast in finding solutions.PositiveProfessionalism
Dear Mathieu, thank you for your feedback. It is greatly appreciated. We are delighted your experience with Charlotte has been positive. Merry Christmas and Happy New Year!
1/5
TrustpilotThe aggressive tactics of this estate…
The aggressive tactics of this estate agent are altogether unprofessional and could have jeopardised my transaction. This agent failed to pass on the information between the relevant parties and did not contribute to the success of the transaction. Given the fees charged, I would have expected a much more professional service.
5/5
GoogleGreat experience with the sales team here! If you can, ask for Gabby - she was particularly helpful.
Thanks for your review Olivia, we really appreciate it.
5/5
GoogleTop notch service and advice!
Thanks Louise!
5/5
Trustpilotgreat service
Just rented a house through them and have had a great experience. Very happy with Andrew in the remarks team, and also follow up from Linus. Great stuff.
5/5
FacebookMille and everyone else provided excellent customer service and were really professional. They were helpful, knowledgeable and personable. I had a really positive customer experience.
5/5
FacebookGreat service, thoroughly engaged agents that make all the different when walking through the complex process - Buyer of an apartment in W11
5/5
GoogleAbsolute pleasure to deal with. So refreshing to actually find a decent, helpful sales agent who knows what they’re talking about!
5/5
GoogleRecently used them for my property search and found the team polite, professional and hard working at all times. Highly recommend.
5/5
GoogleI found Mount Grange Heritage to be very professional with a fantastic knowledge of the market and genuinely helpful.
5/5
TrustpilotThank you so much, Alex Chapalain of Mountgrange Heritage
13 September 2025
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleExcellent personalised service. The team was really helpful and professional. I definitely recommend Mountgrange Heritage.
5/5
FacebookExcellent personalised service. The team was really helpful and professional. I definitely recommend Mountgrange Heritage.
5/5
GoogleRating only, no written review.
Dear Rupert, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to review.
5/5
TrustpilotHeadache free service
Rating only, no written review.
4/5
GoogleGreat team, clear communication and a pleasure to deal with.
5/5
GoogleReally helpful
Dear George, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleRating only, no written review.
Dear Andrea, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to give us a rating.
1/5
GoogleRating only, no written review.
Dear Zoe, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. Unfortunately, due to customer GDPR we can not discuss your case here but only say that sadly the outcome was inevitable due to unique circumstances beyond our control.
1/5
GoogleRating only, no written review.
Dear Zoe, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. Unfortunately, due to customer GDPR we can not discuss your case here but only say that sadly the outcome was inevitable due to unique circumstances beyond our control.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to write your review.
5/5
GoogleRating only, no written review.
Dear Sara, Thank you so much for taking the time to give a review, it really means a lot to us.
5/5
GoogleRating only, no written review.
Thanks for your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mountgrange Heritage's London office has 310 reviews across three platforms: 165 on Google, 6 on Facebook (across the whole business), 139 on Trustpilot.
Mountgrange Heritage London is rated 4.8 out of 5 across all 310 reviews, and 4.8 out of 5 on Google from 165 reviews.
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
Mountgrange Heritage London, 13B Stratford Road, London, W8 6RF.
