Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have rented with Mountrange for the past 6 months and have been overly impressed with the service from start to finish. Our property manager Charlotte has taken care of us throughout. There are very few agents in London who would provide the service we have experienced. KimPositiveResponsiveness, Quality, Professionalism, Value
Yvonne · 16 June 2022
Agent replied · 15 June 2024
Dear Yvonne, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
★★★★★ 5/5
GoogleAmazing experience renting through Mountgrange Heritage and working with Tom, our property manager. The entire team has been so responsive and helpful!
Myrna · 27 July 2024
Agent replied · 26 August 2024
Dear Myrna,
We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotGreat experience with Bliss
Great experience with Bliss, answered every question I asked her and was very imformative
Emily · 18 November 2024
Agent replied · 22 December 2024
Dear Emily,We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotGreat rental management
Great rental management over many years, able to manage all tenant issues easily. Made being a landlord easy and stress free!
Josie · 23 July 2024
Agent replied · 24 August 2024
Dear Josie,We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleVeronica does a great job, always available and extremely diligent on sorting out any issues you may have. Amazing service!
Federico · 27 July 2024
Agent replied · 26 August 2024
Dear Federico,
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotFantastic experience
I had a fantastic experience with Mountgrange Heritage when selling my property in West London. Their team's professionalism and expertise made the entire process smooth and stress-free. From accurate property valuation to effective marketing, they exceeded my expectations. Their commitment to achieving the best result for me was evident throughout. I highly recommend Mountgrange Heritage to anyone looking for top-notch property services in West London.
Jason · 3 November 2023
★★★★★ 5/5
TrustpilotTop notch experience selling my…
Top notch experience selling my property with the team. Professional and very knowledgeable. Overall a great experience.
Nikolai · 3 September 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleLiterally the best experience ever with this professionals, especially when it's your first experience in the UK. Highly recommend 🥰 …
Anna · 27 June 2024
Agent replied · 26 August 2024
Dear Anna,
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleExcellent service! Really suggest it. Make sure you ask for Veronica, she is an amazing property manager and I have worked with her so well in the past 4 years! Thank you for all your help Veronica!
Mary · 16 June 2023
Agent replied · 15 June 2024
Dear Mary,
We are extremely pleased to hear that you have had such a positive experience with Veronica. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
TrustpilotGreat service from Veronica and the…
Great service from Veronica and the Lettings team. Nothing was too much trouble highly recommend
K · 31 August 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleSophie in the property management team has been amazing to work with. She is super friendly and extremely proactive, I have never had to chase & Sophie always ensures to keep us updated. Thoroughly recommend!
Grace · 16 June 2023
Agent replied · 15 June 2024
Dear Grace,
We are so pleased that you have had such a positive experience with Sophie and we value your feedback. Thank you so much for taking the time to write your review.
★★★★★ 1/5
TrustpilotA letting agent with a dark soul
A letting agent with a dark soul My experience is very similar to the one shared by Harriet. I had to deal with a letting agency which was quite dismissive if not rude. Mountgrange Heritage was not afraid to * Call an oven temperamental when it was not working for 12 months . I needed to appoint an inspector for them to finally acknowledge the issue * Qualify standard to have mice in a London flat with 1000 Pounds a week rent * Hardly apology for any problem happening in the flat ( there was a decent number) * Increase the rent by 20 % after Covid crisis when the landlord initially suggested an increase of 2 % * Mock my French accent The no manner style seems to come originally from the Top Management full of what I could feel as False-Self. So don't be masochistic as I may have been. Run away there are so many nice and efficient letting agencies in London
Olivier · 5 November 2021
★★★★★ 5/5
TrustpilotVery happy with property manager…
Very happy with property manager Veronica Wells as a tenant. Super friendly, and excellent communication.
RZYAO · 9 July 2024
Agent replied · 24 August 2024
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleThe agency's service during the lease is super good, Tom (the property manager) is always up to date and super efficient with tenant requests that can sometimes be very specific.
Thank you
Gina · 16 June 2023
Agent replied · 15 June 2024
Dear Gina,
We are so pleased that you have had such a positive experience with Tom and the team. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleI can highly recommend this estate agency, having dealt with them recently. They are professional, knowledgeable and have a can-do attitude; it is clear that they want to get the job done, but refreshingly, they conduct themselves in a non-pushy consultative way.
Ben · 16 June 2022
Agent replied · 15 June 2024
Dear Ben, thank you for taking the time to post a review. It is greatly appreciated. We are delighted with your comments and look forward to continuously working with you as a trusted partner.
★★★★★ 5/5
GoogleEmma and Sam (Stafford Terrace branch) were always charming when giving frequent feedback after viewings as well as guiding through from offer to completion of the successful sale of the property. I have no hesitation in recommending Mountgrange Heritage.
F · 16 June 2022
Agent replied · 15 June 2024
Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear that you had such a positive experience with Mountgrange.
★★★★★ 5/5
GoogleVeronica Wells, excellent job always available and ready to help.
J · 27 July 2024
Agent replied · 26 August 2024
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff. Been with them for six years now.
Amer · 5 July 2024
Agent replied · 24 August 2024
Dear Amer,We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
Trustpilot'great company to work with
'great company to work with, very helpful and efficient
Charles · 22 July 2024
Agent replied · 24 August 2024
Dear Charles,We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotEMMA WAS KNOWLEGABLE ABOUT THE MARKET…
EMMA WAS KNOWLEGABLE ABOUT THE MARKET FOCUSED & COMMUNICATED WELL WITH ALL INVOLVED
John · 23 July 2025
★★★★★ 5/5
GoogleHands down the best experience dealing with a real estate agency. Highly recommend working with Gillian and her colleagues!
Sareh · 18 December 2023
Agent replied · 15 June 2024
Dear Sareh,
We are so pleased that you have had such a positive experience with Gillian and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotANNABEL gave me the best service
ANNABEL gave me the best service, highly recommend
N · 5 July 2024
Agent replied · 24 August 2024
We are so pleased that you have had such a positive experience with Annabel and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotFriendly team
Friendly team HelpfulEnjoyed working with Mountgrange
Matthew · 24 July 2024
Agent replied · 24 August 2024
Dear Matthew,We are so pleased that you have had such a positive experience Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleVery happy with the agency, especially our agent Tom. Very attentive, prompt and keen. Thank you for always being most helpful!
Nicolina · 20 August 2023
Agent replied · 15 June 2024
Dear Nicolina,
We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
