Trusted Agent profile · London
★★★★★
310 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 310 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVeronica is brilliant and handles all the practical matters here wonderfully. Would recommend.
Dear William, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage Kensington provided us an excellent service ! We were planning to buy a flat. They understood our brief at once, and proposed the adequate product within a day. They have an interesting range of products and opportunities. All along the process until the end, they were very professional in all circumstances, a good team always available.
Dear Jean, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotExcellent Customer Service!
Such a pleasant experience with Mountgrange Heritage! I had a ton of questions I needed answers on about the area I was looking at, and they couldn’t have been more helpful. I dealt with a lovely lady called Elizabeth who made it feel like no question was too much! Thank you!
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotEmma was extremely helpful.
Emma was extremely helpful throughout the selling process of our London flat. She was clear about costs and issues that would be raised by potential buyers, giving us time to rectify things. This was a long selling process and we were glad that she could walk us through it. .
5/5
GoogleI was a tenant of a flat that was being sold. Gillian was great at communicating and worked with my schedule.
Dear Marie, We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleEmma was a superstar. Could not have been more helpful, informative and proactive. Also a delight to interact with - has integrity and honesty. Thank you to all the team too for your work.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jill, We are thrilled to hear that you had such a positive experience with Emma. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
1/5
TrustpilotUnscrupulous
I rented through them in London. It took 4 months for them to fix the heating (and it was winter) and the bathroom fans (resulting in mold). Eventually the maintenance improved, but since I moved out, they have tried to charge me half the cost of repainting the entire 3-story home for normal wear and tear, falsely claiming everything had been freshly painted when I moved in, though it was not (and the inventory report clearly proves it was not). They quoted me a ridiculously high cost and said they wouldn't accept any other reputable contractors' estimates. We have taken the dispute to mediation. #MountGrangeNeverAgain.
Thank you for your feedback and we are sorry to hear about the problems you experienced. Looking at our system, if it is the tenancy that we believe it to be, unfortunately you would have been liaising with a third party property management company and not Mountgrange Hertiage property management. We let the property, administered the paperwork and collected the rent for the landlord but there was a third party who managed the property and dealt with maintenance issues and the deposit negotiations. Please do contact Annabel from Mountgrange Heritage if you need any further assistance liaising with the landlord or the third party management company to help resolve this, should it still be outstanding.
5/5
TrustpilotTom at Mountgrange Heritage has always…
Tom at Mountgrange Heritage has always been efficient, prompt and helpful in dealing with any issues we have had.
5/5
TrustpilotAmazing service from Emily
Amazing service from Emily. From enquiry to virtual viewing, it was complete within a matter of hours. Pretty impressive if you ask me! Despite not renting a property from Mountgrange in the end, I would highly recommend their services for anyone wanting to rent or buy in London or the Cotswolds. Again, thank you.
Dear Luis,We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVeronica is always friendly helpful and constructive and efficient
Dear Miranda, We are so pleased that you have had such a positive experience with Veronica. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotElizabeth has been so wonderful to work…
Elizabeth has been so wonderful to work with. She is a true professional and always happy to assist. I have no hesitation in recommending her services to all.
5/5
GoogleTom French is excellent and helped me find the perfect apartment.
Dear Andrea, We are so pleased that you have had such a positive experience with Tom. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotTom and the rest of the team were…
Tom and the rest of the team were brilliant managing my rental property - 5*s
5/5
GoogleJust exchange on a flat which was marketed by Mountgrange’s branch in Kensington. Super professional and Razieh was extremely responsive and helpful
Dear Mathieu, We are thrilled to hear that you had such a positive experience with Razieh and the team in Kensington. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleCharlotte is clear on communication, friendly and approachable. I always enjoy speaking with her. She is a great asset to Mountgrange Heritage.
Dear Bianca, We are so glad to hear that you have had such a positive experience with Charlotte. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleTom French gave me a lot of help during the half month I stayed there, including the replacement of lamps and lanterns, broadband processing, and he replied to every email very quickly and efficiently. He is a trustworthy person. I hope to work well with him in the days to come as well.
Dear Jingyi, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe’ve been working closely with Mountgrange Heritage and the wider team for multiple years. I’ve always enjoyed recruiting into their teams as they’re a fantastic business with a brilliant reputation within a wide spread of postcodes. Since the turn of the year and Ian’s appointment into the business the relationship between GKR London and Mountgrange Heritage has only gone from strength to strength. Information and communications is always vital in securing talent and being able to ask Ian a question about a specific role, department, or team has been invaluable and this is now allowing GKR London to hopefully attract the very best candidates in our market place. There are a lot of great plans in place and we look forward to continue being your trusted recruitment partner.
Thank you, Michael. Merry Christmas!
5/5
TrustpilotRenting is easy with Mountgrange!
Our experience renting with Mountgrange Heritage has been exceptional. They made the entire process stress-free, from viewing to moving in. Any concerns we have had since moving in have been promptly addressed and they continue to provide excellent support. Highly recommend Mountgrange to anyone looking to rent in the area!
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had a really great experience with Henry he was super helpful and informative! And answered all my questions 😀 …
Dear Joel, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI have been working with Mountgrange Heritage for a while now and more recently my point of contact has been Tom French. He cares about the properties he manages and you really feel that it is being well looked after. I would not hesitate to recommend him and the team.
Dear Sophie, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison Lane at Mountgrange Heritage has been with me on my journey to find a new home. She had gone above and beyond to put suitable properties in front of me and completely comprehends my demanding requirements. Her warm, sunny and enthusiastic personality makes her a joy to deal with.
Dear Janine, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI’ve recently had a very positive experience with Mountgrange Heritage in Kensington renting out my flat. The staff are professional and helpful. They found excellent clients, made the contract stage easy and they followed up where necessary. I would certainly recommend them.
Dear Melissa, We are so pleased that you have had such a positive experience Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleExcellent estate agency / property mgmt service. I have rented with Mountgrange Heritage for the past three years and have never had one issue as a tenant. The team is always very helpful, professional, and respsonsive. Tom French in particular has been very helpful whenever maintenace or issues arise.
Dear Edward, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotExcellent estate agency!
Excellent estate agency / property mgmt service. I have rented with Mountgrange Heritage for the past three years and have never had one issue as a tenant. The team is always very helpful, professional, and respsonsive. Tom French in particular has been very helpful whenever maintenace or issues arise.
Dear Ed,We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
