Trusted Agent profile · London
★★★★★
310 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 310 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCharlotte has been amazingly helpful and has gone above and beyond in helping to refurbish the flat and get it into great working order for letting. I highly recommend her and the staff at Mountgrange Heritage.
Dear Alexander, We are thrilled to hear that you had such a positive experience with Mountgrange. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleA special mention to Charlotte Heaton who has been absolutely incredible as our relationship manager. She is extremely approachable, quick to respond and genuinely empathetic about all issues raised - which is super reassuring. Thanks Charlotte!!!
Dear Aashna, We are extremely pleased to hear that you had such a positive experience dealing with Charlotte. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotHighly Recommend Natalie for Her Professionalism
Natalie provided exceptional service, demonstrating excellent communication and consistent follow-up throughout the process. I highly recommend her services to anyone looking for a dedicated and professional real estate broker.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotTom went above and beyond his brief to…
Tom went above and beyond his brief to help us with managing a house that we rented through Mountgrange Heritage . He applied good humour with patience and we are very grateful to him for all his help.
5/5
GoogleMadison was brilliant, professional and super efficient, would definitely contact her and the branch in the future
Dear Andrea, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI have dealt with Charlotte Heaton through various companies as a property manager. Charlotte is very efficient , warm and professional. Mountgrange go above and beyond to offer their clients the best service possible and have been one of the most efficient professional property management company's we have ever dealt with.PositiveProfessionalism
Dear Karen, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleMadison was brilliant, professional and super efficient, would definitely contact her and the branch in the future
Dear Andrea, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotDefiantly recommend this estate agents
I cannot say how helpful Elizabeth has been, she very quickly became up to speed on our needs and was helpful, professional and knowledgeable throughout. The experience was focused, clear and ultimately painless; thank you Elizabeth job well done.
5/5
TrustpilotOutstanding
The Mountgrange Heritage team is outstanding. The combination of an excellent working knowledge of the property market across the board and an intimate knowledge of their local area means that they provide expert advice, as well as an excellent service. I thoroughly recommend that you give them a call.
5/5
GoogleTom French is highly responsive , professional, and goes above and beyond. We’re very well taken care of, great property manager.
Dear Ann, We are so pleased that you have had such a positive experience with Tom and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage were extremely professional in managing the sale of my flat. Their expertise and follow up helped secure a sale in less than 90 days because they know the market and understand how best to price the asset to meet both buyer and seller's expectations
Dear Panos, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotEdward Andrews, Holland Park
I rented from Mountgrange Heritage in Holland Park form May 2020 through to August 2021 - clearly one of the most uncertain times for residential property management in recent history!In spite of a difficult and challenging environment, I found the staff at Mountgrange nothing but helpful and supportive. Issues were swiftly resolved, and the checkout process was the smoothest experience I have ever had with a rental agency! In particular, Charlotte Heaton was extremely professional to work with, and I would wholeheartedly recommend their services.
5/5
TrustpilotElizabeth has been very helpful
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotVeronica
Veronica is a fantastic property manager, she is always responsive and helpful in every situation.
Dear Alison,We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleCharlotte Heaton has been a superstar making the whole rental run smoothly, any issue was dealt with efficiently and promptly. The whole experience overall with Mountgrange has been very professional and pleasant
Dear Gavin, We are thrilled to hear that you had such a positive experience with Charlotte. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
1/5
TrustpilotDo not rent with Mountgrange under any circumstance
Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant.The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems.The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak.We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing, 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work, he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews).Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it, and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable.The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing.Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call.They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back.Veronica W was a terrible property manager, always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600.Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation let to a great deal of anxiety and stress. I urge potential renters to avoid.
1/5
GoogleIf you're thinking of renting a flat that is not a purpose built dwelling, I strongly recommend you read your tenancy agreement. This particular agent made no attempt to enlighten my partner. She is now stuck in the most horrendous property with the loudest neighbours, and nothing can help her. Beware! You have been warned ⚠️
Dear Martin, We are very sorry to hear that your partner is experiencing some issues in her rental property. We have been unable to locate your name or contact details in our database or find any record of a similar complaint. Due to GDPR regulations, we are unable to discuss this in detail here. However, please do reach out to us at hello@mountgrangeheritage.co.uk or call us on 020 7221 2277, so that we can try to address this matter as a priority. Many Thanks.
5/5
TrustpilotCreative and Personal Service
Henry Liu and the whole team at MGH were wonderful to work with. They were consultative, creative, detail-oriented and professional. I have learned my lesson about working with big corporate national chains vs more personal boutique estate agents. Boutique’s like Mountgrange Hertiage are ultimately more successful thanks to their increased focus and personal approach.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMoutgrange heritage has been incredibly helpful and been an absolute pleasure to work with. In particular, I would like to thank Sophie for her amazing attention to detail and friendly attitude!
Dear Archie, We are so pleased that you have had such a positive experience with Mountgrange Heritage and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleHenry has been excellent - with the required patience of getting the job done and very competent and committed at all time. Proper expert for short let West London. Thank you
Dear Micha, We are so pleased that you have had such a positive experience with Henry. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVeronica Wells has been a pleasure to deal with as property manager for a flat where I have been tenant for the past six months.
Dear Can, We are so pleased that you have had such a positive experience Veronica. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotVeronica Wells working with Mountgrange Heritage
Veronica manages everything to do with my flat in an efficient and friendly way, whether it is dealing with tenants, organising maintenance issues or sorting out any unexpected thing that crops up. This means that I can relax in the knowledge that my property is in good hands and that everything that needs to be will be taken care of.
Dear Edwin, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat service from Veronica
Veronica who is our property manager has been nothing short of amazing. She readily answers our queries (even on her holiday / weekends) and follows up with solutions in a timely matter (sometimes within the hour). I greatly appreciate her everything she does to ensure our tenancy is smooth and enjoyable.
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat experience with Elizabeth
Great experience with Elizabeth, she told me all the key information I needed to make a well informed decision on my next property. She is a key asset to this company as she was the deciding factor of why I chose to use the property I did. Can’t thank her enough
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
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Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
