Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEmma and her team were incredibly professional and supportive throughout the entire buying process. From a vendor's perspective, they know the local market inside out , so are really well placed to get best value. And from a purchaser's point of view, their straightforward approach and integrity means that everyone feels confident about moving towards exchange. Well done Emma, great job all round :)
Peter · 16 June 2022
Agent replied · 15 June 2024
Dear Peter,
We are extremely pleased to hear that you had such a positive experience dealing with Emma and her team. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
TrustpilotWe had tremendous support & honest…
We had tremendous support & honest advice from Charlotte Moody. Thanks Charlotte 🤩
Jules · 30 March 2026
★★★★★ 5/5
TrustpilotOur experience with Natalie was great
Our experience with Natalie was great.
Great professionalism and seriousness
Thank you Natalie
Jacobo · 30 March 2026
★★★★★ 5/5
GoogleI have nothing but good things to say about Mountgrange Heritage Kensington. Veronica in particular, who manages the property I rent, has been consistently responsive and effective at sorting minor issues. Tenancy has been a breeze so far.
Matthew · 16 May 2024
Agent replied · 15 June 2024
Dear Matthew,
We are so pleased that you have had such a positive experience with Veronica and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotNatalie Simpkin-Robles was professional…
Natalie Simpkin-Robles was professional and super helpful throughout, 10/10 would recommend
J · 31 March 2026
★★★★★ 5/5
TrustpilotCan fault the service Ive been given…
Can fault the service Ive been given from Henry, his professional manner and knowledge is second to none. It was a pleasure to work with him even though the timing wasnt right for bringing our property onto the market. Se hope to use you guys again and work with Henry again
Alex · 26 August 2025
Agent replied · 23 November 2025
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotNatalie is really good at her job
Natalie is really good at her job! I recommend her advice.
Veronica · 30 March 2026
★★★★★ 5/5
TrustpilotElizabeth has been fabulous
Elizabeth has been fabulous, she’s always there to answer any questions goes above and beyond no matter what time of the day it is. Appreciated!
Gabriella · 14 November 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotElizabeth went above and beyond to…
Elizabeth went above and beyond to ensure our experience was a great one. She is a real asset to your company, thank you Elizabeth.
Hayley · 22 November 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotHighly recommend
Natalie is fantastic - friendly and professional, 5 stars.
Richie · 1 April 2026
★★★★★ 5/5
TrustpilotVeronica
Veronica has been extremely helpful with liaising with the landlord and has done a great job with the property management side of things. A tough job, but she's always friendly and personable.
William · 5 July 2024
Agent replied · 24 August 2024
Dear William,We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 4/5
GoogleVeronica Wells is very professional and helpful with all aspects of her work with me. Great to have her on my side.
Mary · 5 December 2024
Agent replied · 10 December 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 1/5
GoogleBe careful of using this firm when a tenant! They held my security deposit for over 2 months, and I needed to follow up with them numerous times (over 5) to get PART of it back. The other piece is under review with TDS after having lived in a flat for 1 yr and doing no damage. Also, I used their recommended cleaners at a significant premium to the market (over £700 for a 2 bedroom) under the assumption it would mean no issues with cleaning, but I was unfortunately wrong and should have used a much cheaper cleaner.
They also managed the property for the landlord and were not at all helpful throughout my time there. They were slow to respond, and didn’t fix any of the issues unless requested by the landlord to do so. We had paint chipping off walls, mold in bathrooms and numerous other issue that weren’t taken care of, and at the end of the tenancy I had to remind them of damage that was there (and missed from inventory until I told them) when I moved in as they tried to charge me for it.
Beware of this firm and use a major institution instead. It feels like they’re just trying to win landlords business at the cost of the tenant.
Matt · 27 June 2024
Agent replied · 26 August 2024
Dear Matt,
Thank you for your feedback, we are very sorry to hear that you had a bad experience with us. We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. Unfortunately, due to customer GDPR we cannot discuss your case here, but we are looking into it fully.
★★★★★ 5/5
TrustpilotElizabeth was fantastic throughout the…
Elizabeth was fantastic throughout the whole process and was a pleasure to deal with. Very kind, honest and gave some really helpful advice.
Callum · 18 November 2024
Agent replied · 22 December 2024
Dear Callum,We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 1/5
TrustpilotA total nightmare. To avoid at all cost.
My partner let her flat through Mountgrange Hetitage. Big mistake.Not only they wouldn’t do much, but the little they did was to get non existent problems fixed at high rates.The tenants were also a nightmare, very demanding and everything had to be now, despite there were things that had to be done by the freeholder.Despite we were paying fees for running the place it seemed they were siding with the tenants against us, and sometimes it seemed we were doing their job.It got to a stage where we could not cope dealing with the agent and the tenants and we had to serve notice longer than the legal time.We would never let them managing our place nor recommend anybody to use their services.We have finally got our life back and we are happy with our decision.We had problems with some of the staff but the worst of all was the letting manager. Not an asset for the company and are not surprised they get terrible feedback and loose customers.
JJ · 25 June 2024
Agent replied · 24 August 2024
Dear JJ Smith,We are very sorry to hear that you had a negative experience with Mountgrange Heritage. Customer satisfaction is of utmost importance to us, and we take all feedback seriously.Upon reviewing our records, we have been unable to find any details matching your complaint or your partner's name in our database. Additionally, the contact details you provided via Trustpilot do not correspond with any of our clients. This makes it difficult for us to address the specifics of your situation or verify the authenticity of this review. We are members of The Property Ombudsman and operate within the TPO Codes of Practice, which means that our decisions are guided by what is fair and right, even if this may not favour the landlord in some circumstances. We adhere strictly to these guidelines. If you're available for a call, we would like to discuss this further. Please reach out to us directly at at hello@mountgrangeheritage.co.uk or call us on 020 7221 2277 with more details so we can address this situation thoroughly. We are genuinely sorry that you feel this way and want to assure you that we strive to support both our landlords and tenants fairly and professionally. Kind regards,Mountgrange Heritage
★★★★★ 5/5
GoogleCharlotte was absolutely amazing while we were renting. Super quick to respond and proactively followed up on any fixes done weeks later to make sure we're happy. She seems to always be in a great mood, and lovely to chat to, never once had to chase on anything!
Suzanne · 16 June 2023
Agent replied · 15 June 2024
Dear Suzanne,
We are extremely pleased to hear that you had such a positive experience with Charlotte. Thank you so much for taking the time to write your review, it really means a lot to us.
★★★★★ 5/5
TrustpilotGreat process
Great process, everything was easy and Natalie was very helpful along the way !
Valentin · 2 February 2026
★★★★★ 5/5
GoogleOverall we had a very positive experience with Mountgrange Heritage. Veronica made sure that any problems we faced were dealt with quickly and efficiently, and helped us move in and out seamlessly. :)
Sammy · 16 May 2024
Agent replied · 15 June 2024
Dear Sammy,
We are so pleased that you have had such a positive experience with Veronica and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotBrilliant Customer Service!
Elizabeth was exceptional throughout the entire process. She was kind, honest, and provided valuable advice, making the experience a pleasure!
Rakha · 19 November 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
GoogleVeronica is extremely nice to deal with and very good in a crisis! She was over immediately with help when we had water pouring through the ceiling.
Fiona · 27 July 2024
Agent replied · 26 August 2024
Dear Fiona,
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotImpressed with Mountgrange Heritage
I have been impressed with the level of knowledge and understanding of the needs in, and practicalities of, an ever increasingly complex market by the Mountgrange Heritage team. In particular, Charlotte Moody gets the nuances involved and has the ability to turn what at first seems a complex ask into a simple reality.
J · 31 March 2026
★★★★★ 5/5
TrustpilotReview for Natalie
I highly recommend Natalie
Ben · 1 April 2026
★★★★★ 5/5
TrustpilotArchie Turner was incredibly responsive…
Archie Turner was incredibly responsive and conscientious of our needs / requirements for the search. Really appreciated his regular check-ins without adding pressure.
Lucie · 6 September 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
★★★★★ 5/5
TrustpilotElizabeth Walker is very professional…
Elizabeth Walker is very professional and conducts thoroughly comprehensive viewings, making the whole experience very pleasurable. RegardsGaynor
Gaynor · 4 December 2024
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
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