Mountgrange Heritage London reviews

★★★★★ 5/5

Google

Mountgrange manage my flat in Lexham Gardens, W8, and Rachel Hayman has been exceptionally reactive in dealing with all the little (and some bigger) problems which tend to arise all the time. I cannot imagine how I could have dealt with it all without her care and attention during the lockdowns etc, as I live in Belgium. The letting team were also very pro-active and very good counsel when the property became vacant. Finally, and last but not least, the sale was handled with enormous effort and professionalism by Sam Allport, who had to suffer two successive withdrawals by prospective purchasers when contracts were about to be exchanged. The third time was lucky however, and with the help of the solicitor he recommended to the purchaser, the sale was completed in record time. All in all a very good experience with this full service agency.PositiveResponsiveness, Quality, Professionalism, Value

Clive · 16 June 2022

★★★★★ 5/5

Google

Charlotte has been an absolute pleasure to work with over the past year. Our flat has has a number of maintenance issues and she was always extremely quick to get it sorted. Charlotte even helped us during an emergency plumbing issue over a weekend while she was out of town at a family event. We are very grateful to have had Charlotte manage our property over the past year. She is lovely to correspond with and extremely fast to help find solutions. Thank you, Charlotte! Your service was top notch.

Jane · 16 June 2022

★★★★★ 5/5

Google

We came across MR in the process of our relocation to London from abroad. We were initially impressed by the quality of their listings. They further stood out for their responsiveness, care and diligence in supporting us identifying the right home for our family. All the more appreciated as we were pursuing this search from abroad/virtually. We couldn’t be happier with the outcome. Now as tenant, we continue to be impressed with the quality of service. Special thanks to Charlotte, she is incredibly responsive and always there to solve whatever issue crops up.

Idil · 16 June 2022

★★★★★ 5/5

Google

We have just bought a west london property through Gillian, Emma and the team at Mount Grange and they've been fantastic to deal with throughout. We have been offshore throughout the entire sales process and they've gone above and beyond to make things easy for us and to bring the purchase to a smooth conclusion. We would highly recommend them to anyone.

Indi · 25 April 2025

★★★★★ 5/5

Trustpilot

Natalie for the win

Natalie is a stellar advisor and a lovely person to lead you through the process. Incredibly helpful and just a joy to work with!

AS · 31 March 2026

★★★★★ 5/5

Google

We work with many agents in London and I can honestly say that Tom is one of the best. His communication, efficiency and the care he gives to his customers is of the highest calibre. Every tenant I speak to has only great things to say.

William · 27 July 2024

★★★★★ 5/5

Google

I highly recommend Gillian Pushkarna for her exceptional expertise and professionalism. She is incredibly reliable, always available to answer questions and provide guidance. Her attention to detail is remarkable and her charming personality made the experience enjoyable and stress-free.

Sebastian · 10 November 2024

★★★★★ 5/5

Trustpilot

I highly recommend Gillian Pushkarna…

I highly recommend Gillian Pushkarna for her exceptional expertise and professionalism. She is incredibly reliable, always available to answer questions and provide guidance. Her attention to detail is remarkable and her charming personality made the experience enjoyable and stress-free.

Sebastian · 9 November 2024

★★★★★ 5/5

Trustpilot

Alex Chapalain was very professional …

Alex Chapalain was very professional and helped us through the whole process.

JoCass · 30 September 2025

★★★★★ 5/5

Google

The entire rentals department are first class and have excelled for many years since the days of Thalia Bryan. In particular, Veronica is considerate, caring, and efficient. Expat landlords thousands of miles away can rest easier knowing she is looking after their interests so capably.

Timothy · 27 July 2024

★★★★★ 5/5

Google

Madison was great to work with and helped me navigate the property market in the early days of my flat search. Her knowledge and support made the process smooth and stress-free. She had good advice and always had my best interests at heart. Highly recommended!

Aurora · 27 July 2024

★★★★★ 5/5

Google

I recently rented an apartment in Holland Park through Mountgrange Heritage. Diana Kubicki was very friendly and professional throughout the whole process. I had a few unpleasant experiences with letting agents in the past, but I'm glad to say that dealing with Diana has been a pleasure: the negotiation has been clear and straightforward and the interests of both sides taken into consideration. I cannot but recommend contacting them if you are looking for a property in this area.

Francesca · 16 June 2021

★★★★★ 5/5

Trustpilot

Exceptional experience with Elizabeth

Exceptional experience with Elizabeth. Elizabeth was open, honest, attentive and showed true integrity - I never felt it was about the deal and always felt she had my best interests at heart. I absolutely recommend Elizabeth.

Shaunagh · 14 November 2024

★★★★★ 4/5

Trustpilot

Madison was very helpful with a client…

Madison was very helpful with a client of ours who was interested in a house she was marketing. She updated us as the situation changed and always communicated well. She was knowledgeable, friendly and professional and we felt like we were in safe hands.

C · 4 July 2024

★★★★★ 5/5

Google

Henry was swift with replying to me and offered great service overall.

Lanna · 26 August 2025

★★★★★ 5/5

Google

I highly recommend speaking with Mountgrange Heritage. Charlotte has been incredibly professional, helpful and accommodating with my search. Charlotte took time to understand my specific search criteria and offered advice on where I could add value to the properties I looked at witch was invaluable!

Oliver · 3 August 2025

★★★★★ 5/5

Google

Ive worked with Madison for a number of years and would have no hesitation in recommending her, or the team at Mountgrange Heritage. A top service all round, coupled with a ton of experience and a can do attitude

Andy · 27 July 2024

★★★★★ 5/5

Google

Charlotte is incredibly helpful, kind, polite and extremely professional. She helped me throughout my entire journey, promptly solving any maintenance issue I found in the apartment as well as any other possible problem I had. She is extremely honest and knowledgeable in her work. Special thanks also to Bethany, who helped me during the initial phase of my staying, being very kind and empathetic. Extremely positive experience.

Dario · 16 June 2022

★★★★★ 5/5

Google

Amazing service and trustworthy, Henry is very reliable!

Johann · 26 August 2025

★★★★★ 5/5

Trustpilot

Tom has been looking after my rental…

Tom has been looking after my rental properties for nearly 2 years and has done a very professional job making sure that the tenants are looked after, and that all matters are attended to swiftly.

Barry · 11 September 2024

★★★★★ 5/5

Trustpilot

Five-Star Service

Tom at Mountgrange Heritage has been handling my rental property for a couple of years now and I’m very pleased with the service. They are always professional, handling queries and tenant issues efficiently. It’s great peace of mind knowing the day-to-day management is in capable hands. Highly recommended!

Mel · 16 July 2026

★★★★★ 5/5

Google

Henry and his team provided an excellent & courteous service. Very good communication, efficient organising of support services and, most importantly, found the perfect tenant. A pleasure to work with

Paul · 7 November 2024

★★★★★ 5/5

Trustpilot

Great experience working with Mountgrange Heritage!

I had a great experience working with Tim and Alexandre during the purchase process. They were professional, responsive, and supportive throughout the entire process. They handled everything efficiently, kept me informed at every stage, and worked hard to get the best possible result. I would highly recommend them to anyone looking to buy or sell a property!

Simonetta · 11 May 2026

★★★★★ 5/5

Google

Sophie Voisey has been great. In all of our interactions she responds quickly and is always very helpful. When there is a problem at our flat I feel confident that I have Sophie to help fix the situation as I know she will immediately start working to remedy the situation.

Sarah · 19 October 2023