5/5
TrustpilotNatalie for the win
Natalie is a stellar advisor and a lovely person to lead you through the process. Incredibly helpful and just a joy to work with!
Trusted Agent profile · London
Mountgrange Heritage London reviews
★★★★★
308 reviews across 3 platforms
13B Stratford Road, London, W8 6RF
Mountgrange Heritage's office in London, at 13B Stratford Road, is rated 4.8 out of 5 across 308 reviews on three platforms, including 165 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe work with many agents in London and I can honestly say that Tom is one of the best. His communication, efficiency and the care he gives to his customers is of the highest calibre. Every tenant I speak to has only great things to say.
Agent replied · 26 August 2024
Dear William, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI highly recommend Gillian Pushkarna for her exceptional expertise and professionalism. She is incredibly reliable, always available to answer questions and provide guidance. Her attention to detail is remarkable and her charming personality made the experience enjoyable and stress-free.
Agent replied · 10 December 2024
Dear Sebastian, We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotI highly recommend Gillian Pushkarna…
I highly recommend Gillian Pushkarna for her exceptional expertise and professionalism. She is incredibly reliable, always available to answer questions and provide guidance. Her attention to detail is remarkable and her charming personality made the experience enjoyable and stress-free.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotAlex Chapalain was very professional …
Alex Chapalain was very professional and helped us through the whole process.
Agent replied · 23 January 2026
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleThe entire rentals department are first class and have excelled for many years since the days of Thalia Bryan. In particular, Veronica is considerate, caring, and efficient. Expat landlords thousands of miles away can rest easier knowing she is looking after their interests so capably.
Agent replied · 26 August 2024
Dear Timothy, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison was great to work with and helped me navigate the property market in the early days of my flat search. Her knowledge and support made the process smooth and stress-free. She had good advice and always had my best interests at heart. Highly recommended!
Agent replied · 26 August 2024
Dear Aurora, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI recently rented an apartment in Holland Park through Mountgrange Heritage. Diana Kubicki was very friendly and professional throughout the whole process. I had a few unpleasant experiences with letting agents in the past, but I'm glad to say that dealing with Diana has been a pleasure: the negotiation has been clear and straightforward and the interests of both sides taken into consideration. I cannot but recommend contacting them if you are looking for a property in this area.
Agent replied · 15 June 2024
Dear Francesca, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotExceptional experience with Elizabeth
Exceptional experience with Elizabeth. Elizabeth was open, honest, attentive and showed true integrity - I never felt it was about the deal and always felt she had my best interests at heart. I absolutely recommend Elizabeth.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Elizabeth and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
4/5
TrustpilotMadison was very helpful with a client…
Madison was very helpful with a client of ours who was interested in a house she was marketing. She updated us as the situation changed and always communicated well. She was knowledgeable, friendly and professional and we felt like we were in safe hands.
Agent replied · 24 August 2024
We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHenry was swift with replying to me and offered great service overall.
Agent replied · 9 September 2025
Dear Lanna, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI highly recommend speaking with Mountgrange Heritage. Charlotte has been incredibly professional, helpful and accommodating with my search. Charlotte took time to understand my specific search criteria and offered advice on where I could add value to the properties I looked at witch was invaluable!
5/5
GoogleIve worked with Madison for a number of years and would have no hesitation in recommending her, or the team at Mountgrange Heritage. A top service all round, coupled with a ton of experience and a can do attitude
Agent replied · 26 August 2024
Dear Andy, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleCharlotte is incredibly helpful, kind, polite and extremely professional. She helped me throughout my entire journey, promptly solving any maintenance issue I found in the apartment as well as any other possible problem I had. She is extremely honest and knowledgeable in her work. Special thanks also to Bethany, who helped me during the initial phase of my staying, being very kind and empathetic. Extremely positive experience.
Agent replied · 15 June 2024
Dear Dario, We are extremely pleased to hear that you had such a positive experience with us. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleAmazing service and trustworthy, Henry is very reliable!
Agent replied · 9 September 2025
Dear Johann, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotTom has been looking after my rental…
Tom has been looking after my rental properties for nearly 2 years and has done a very professional job making sure that the tenants are looked after, and that all matters are attended to swiftly.
Agent replied · 22 December 2024
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotFive-Star Service
Tom at Mountgrange Heritage has been handling my rental property for a couple of years now and I’m very pleased with the service. They are always professional, handling queries and tenant issues efficiently. It’s great peace of mind knowing the day-to-day management is in capable hands. Highly recommended!
5/5
GoogleHenry and his team provided an excellent & courteous service. Very good communication, efficient organising of support services and, most importantly, found the perfect tenant. A pleasure to work with
Agent replied · 9 November 2024
Dear Paul, We are so pleased that you have had such a positive experience with Henry and the team. Thank you so much for taking the time to write your review.
5/5
TrustpilotGreat experience working with Mountgrange Heritage!
I had a great experience working with Tim and Alexandre during the purchase process. They were professional, responsive, and supportive throughout the entire process. They handled everything efficiently, kept me informed at every stage, and worked hard to get the best possible result. I would highly recommend them to anyone looking to buy or sell a property!
5/5
GoogleSophie Voisey has been great. In all of our interactions she responds quickly and is always very helpful. When there is a problem at our flat I feel confident that I have Sophie to help fix the situation as I know she will immediately start working to remedy the situation.
Agent replied · 15 June 2024
Dear Sarah, We are so pleased that you have had such a positive experience with Sophie and Mountgrange Heritage. Thank you so much for taking the time to write your review.
5/5
GoogleEmma and her team were incredibly professional and supportive throughout the entire buying process. From a vendor's perspective, they know the local market inside out , so are really well placed to get best value. And from a purchaser's point of view, their straightforward approach and integrity means that everyone feels confident about moving towards exchange. Well done Emma, great job all round :)
Agent replied · 15 June 2024
Dear Peter, We are extremely pleased to hear that you had such a positive experience dealing with Emma and her team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
TrustpilotWe had tremendous support & honest…
We had tremendous support & honest advice from Charlotte Moody. Thanks Charlotte 🤩
5/5
GoogleI have nothing but good things to say about Mountgrange Heritage Kensington. Veronica in particular, who manages the property I rent, has been consistently responsive and effective at sorting minor issues. Tenancy has been a breeze so far.
Agent replied · 15 June 2024
Dear Matthew, We are so pleased that you have had such a positive experience with Veronica and the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotNatalie Simpkin-Robles was professional…
Natalie Simpkin-Robles was professional and super helpful throughout, 10/10 would recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Mountgrange Heritage London
How many reviews does Mountgrange Heritage London have?
Mountgrange Heritage's London office has 308 reviews across three platforms: 165 on Google, 6 on Facebook (across the whole business), 137 on Trustpilot.
What is Mountgrange Heritage London's rating?
Mountgrange Heritage London is rated 4.8 out of 5 across all 308 reviews, and 4.8 out of 5 on Google from 165 reviews.
Has Mountgrange Heritage won any awards?
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Trusted Agent.
Where is Mountgrange Heritage's London office?
Mountgrange Heritage London, 13B Stratford Road, London, W8 6RF.
