Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Mann Estate and Letting have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 17 years in various locations.
Not only did they help me to
find ideal property but also identify an area that met my criteria.
Since then they have consistently gone above and beyond the normal call of duty, always providing a fast and excellent service when supplying handymen, building repairs etc and helping me liaise with my landlord.
I was mostly dealing with Dominika who is always extremely friendly and understanding, and I can't speak highly enough of the services of entire team.PositiveResponsiveness, Quality, Professionalism, Value
Jana · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Mann Estate and Letting have been by far the most impressive, thorough and friendly agents I have ever dealt with, as a tenant in London for nearly 17 years in various locations.
Not only did they help me to
find ideal property but also identify an area that met my criteria.
Since then they have consistently gone above and beyond the normal call of duty, always providing a fast and excellent service when supplying handymen, building repairs etc and helping me liaise with my landlord.
I was mostly dealing with Dominika who is always extremely friendly and understanding, and I can't speak highly enough of the services of entire team.
Jana · 23 March 2021
Agent replied
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would like to say Thank you to Doug and Hazel for a great service from Sydenham Mann Countrywide Office. As for first time flat renters we received all the support, advice and information we needed. Thank you, Eva & Ivars
Eva · 1 August 2015
Agent replied
Thank you for the very nice review, Doug & Hazel appreciated your comments and hope you settle into your home nicely before Christmas.
★★★★★ 5/5
GoogleI couldn't ask for a better agent, the level of service that I received was outstanding. As a Landlord it can be challenging to find tenants that are suitable. They have managed to find me great tenants to let my flat to within a week for it being advertised. I highly recommend them for a stress free experience and will definitely be using them to manage all of my properties in future.PositiveProfessionalism
Lydia · 22 June 2022
Agent replied · 21 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would definitely recommend Mann & Co in Sydenham as the Estate Agent to use. They are professional, dedicated and determined to get the best price for your property that you are selling. The sales staff meet and greet you and learn everything they can about your property in order to market it. The Team, Lee, Guy, Truong, Hannah & Natalie were superb and I thank them all for their hard work.
Heather · 31 July 2016
★★★★★ 5/5
GoogleMann Countrywide Sydenham helped me to find the perfect rental property within my budget, and location requirements. What is usually a stressful experience (I've rented a few properties in the past 15 years), Mann Countrywide has made easy and enjoyable. Would recommend above all other Agencies, and will defiantly use in the future. Special thanks to Dough and Hazel, your professionalism and caring approach has been greatly appreciated!!
Nichole · 28 July 2019
★★★★★ 5/5
GoogleCan’t recommend enough! They went above and beyond when it came to us buying a property in Sydenham. They even helped in unconventional ways & when they were off the clock. Agents like these are necessary to have in your corner when things get desperate (as it often does!)
Monica · 11 March 2024
Agent replied · 25 March 2024
Thank you for your amazing recommendation, 5* review and your kind words Monica Forero. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf you’re a tenant do all you can to avoid these jokers. I can honestly say I’ve never experienced such abysmal customer service. Landlords are let off the hook constantly when it comes to fulfilling even simple repairs. The management part of the company (part of countrywide group) might get back to you about repairs after a high degree of nagging but clearly just hope you’ll give up.
At the end of the day they’re happy once you’re in the property and don’t give a s**t about your welfare or quality of life after that point.
Genuinely horrific experience. We’re almost at the end of our first year contract and there are at least seven issues still unresolved which were logged within 24hrs of moving in. Best bit is that the renewal arm of the outfit just contacted us about a new contract and suggested a rent increase. Like, how about 🖕🏼
Oh and at the time of sorting contracts last year you got £20 off the fee if you left a positive review on here. So I’d ignore anything on google reviews with 4 or 5 stars, under a sentence long. Avoid avoid avoid. Mann lettings are even worse than Janets bar, Kensington and that’s saying something (look those reviews up, they’re brilliant and you’re welcome).
Jo · 30 July 2020
Agent replied
Hi Jo,
Thank you for taking the time to leave us your comments and I am sorry if this has been your experience. Should you wish to discuss your concerns further with our Customer Care Team, please contact us via review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 4/5
GoogleMann have been very helpful and dependable, helping us rent out our flat while we're overseas. They respond to queries quickly and answer all our questions. Particular thanks to Daniel Sarpong and Nadine Watson.
Danny · 28 July 2019
Agent replied
Thank you Danny for your great 4* review of the great service you received from our dedicated Mann Countrywide team in Sydenham.
Kind regards
Emma
★★★★★ 5/5
GoogleAmazing service from the lettings team ! Misty and Dominika were super helpful throughout the renting process
Would definitely recommend
Henrieta · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleMann have been very helpful and dependable, helping us rent out our flat while we're overseas. They respond to queries quickly and answer all our questions. Particular thanks to Daniel Sarpong and Nadine Watson.
KlingKlang · 23 June 2019
Agent replied · 21 June 2024
Thank you Danny for your great 4* review of the great service you received from our dedicated Mann Countrywide team in Sydenham.
Kind regards
Emma
★★★★★ 5/5
GoogleA huge thanks to the lettings team and especially Misty for going the extra mile to help me with the move in process throughout
Will definitely recommend
Dalia · 15 July 2021
Agent replied
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have rented via Mann only recently I have to make the effort to write a review. Very professional staff and admin, they listen to what I need and deal with paperwork and property speedily. Made me aware of things in the property I might have not considered and that gave me a great confidence in the service and care for the customers they provide. Caring Manager and admin and lettings agent, thank you . D
Danielle · 21 April 2021
Agent replied
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've had to deal with Dajya a lot due to issues with our upstairs neighbour not maintaining their property, over 700 emails traded to try to get it sorted seems above and beyond!
Mike · 8 November 2024
Agent replied · 9 November 2024
Hi Mike,
Thank you for your 5* review! We're glad to hear that Dajya has been able to assist you with the issues concerning your upstairs neighbour. Your feedback is greatly appreciated.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleDom is absolutely the best aways helpful and professional thanks for the help today many thanks. Wayne 😊 …
SuperbadTr11 · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with the Mann team was an excellent one. They handled my difficulties with professional excellence. They also replied to my emails with haste which made me feel valued.
Gary · 15 December 2024
Agent replied · 22 December 2024
Thank you so much for your 5* review Gary! We're thrilled to hear that you had an excellent experience with our team and felt valued by our prompt responses. Best regards, Lucy, Customer Relations Team.
★★★★★ 4/5
GoogleMann have been very helpful and dependable, helping us rent out our flat while we're overseas. They respond to queries quickly and answer all our questions. Particular thanks to Daniel Sarpong and Nadine Watson.
Daniel · 31 July 2018
Agent replied · 30 July 2023
Thank you Danny for your great 4* review of the great service you received from our dedicated Mann Countrywide team in Sydenham.
Kind regards
Emma
★★★★★ 5/5
GoogleVery polite and courteous (laura and Michael ) who I frequently spoke with . Delighted to achieve a rapid sale , we may have considered a more prolonged marketing tactic to enhance purchase price but the sale has been completed in short order , thank you for all your efforts . I would recommend .
David · 6 August 2023
Agent replied · 27 August 2023
Hi David, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleThe service from Mann, Sydenham, was excellent from the beginning and at each subsequent stage. The manager, Monica Brown, took great care to understand our needs and she dealt professionally and courteously with us at all times. It was a delicate sale, as it involved the sale of my late father-in-law's house, but staff at the branch dealt with us considerately. The sale went through smoothly and we kept well informed of all developments by Monica and also by Clive Campbell. Many thanks to all concerned.
Eddie · 15 March 2019
Agent replied
Thank you Eddie for leaving such a kind review. I will pass your comments onto the Mann Sydenham Team. Best wishes, Mark
★★★★★ 5/5
GoogleI have been very pleased dealing with Mann estate agents at Sydenham
They have been very efficient in advising me at each stage regarding sale of our property which they organised through an auction process and I have been very pleased with the outcome !!
Jennifer · 11 March 2024
Agent replied · 25 March 2024
Jennifer Payne many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA long journey finally completed with the sale of our late Father's flat.
All credit to Monica Brown and the team for their help and persistence in getting the job done.
Don · 28 July 2019
Agent replied
Thank you so much Don for your glowing 5* review.
Best wishes, Lucy.
★★★★★ 5/5
GoogleSo far the best agency to rent from
Super amazing
Very quick
Very professional
And the team from Sydenham are all so nice
The best agency u could go to
Dough treleven the most amazing assistant lettings manger
He was so helpful tried his hardest to find us a house
I would recommend that you go to this agency if you want amazing customer service and people that actually want to help and get you the best house that best suits you
Thank you to all the team in Sydenham man lettings
Nekinha · 31 July 2018
Agent replied
Hi Nekinha
Thank you for taking the time to leave this review. I will make sure all your kind words are fed back to staff so they know what a great job they are doing!
Kind regards, Chris
★★★★★ 5/5
GoogleI had some recent dealings with the office and was really pleased with the professionalism and courtesy of the staff. Monica Brown was excellent; she couldn't have been more helpful.
Eddie · 28 July 2019
Agent replied
Hi Eddie
Thank you for leaving this review. I will make sure your kind words are fed back to Monica because she has definitely earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleMann is simply the only go to Letting agent on the high street, Dan the manager has been there forever and knows the market and has been transparent and honest for the time they have managed out 3 flats, which is refreshing compared to the over the over pricing tactics I experienced previously
Darren · 30 June 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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