Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAaron Gavin was great! He was extremely professional knew the flat inside and out, made me feel at ease from the onset. Was informative and able to answer all my concerns, effectively.. I have been looking at many flats and he is the first agent i have come across with that level of insight, people skills and energy. AND NO Pressure just confidence.
Rock on Aaron, very impressed.
Jaki · 27 August 2019
★★★★★ 5/5
GoogleI worked with Zohre Simsek and she was very helpful in our apartment search. She tried to understand what we were looking for, asked many questions, sent appropriate listings and just was very attentive throughout the process. Highly recommend.
Gunes · 1 November 2023
★★★★★ 5/5
GoogleCharlotte took me around some great flats and really helped me see the potential in a lovely flat.
She was amazing throughout the entire ordeal answering any questions I had at …
Oliver · 13 December 2025
★★★★★ 5/5
GoogleThank you Daniela and Chris. You’ve been brilliant from start to finish. You said you move fast and you did! Everything went very smoothly. You’ve been helpful, patient and professional through the whole process.
Pinar · 2 December 2019
Agent replied
Hi Pinar,
It was an absolute pleasure working for you and really pleased to hear you are happy with our service.
I look forward to working together again in the future.
Many thanks,
Daniela and Chris
★★★★★ 5/5
GoogleGeorgia was efficient and helpful throughout our house-hunting journey. She was transparent, responded quickly to any questions that we had and always kept us in the loop. Overall, she managed to sort out everything in a prompt manner... Would definitely recommend!
Jade · 28 August 2023
★★★★★ 5/5
GoogleChris was very helpful from the start! From viewing to keeping me updated about the property. He is very nice and professional and will do his very best to ensure you get the best.
Helen · 9 November 2019
Agent replied
Hi Helen,
It has honestly been my pleasure to assist so far in helping you find a property. I really appreciate your kind words.
Many thanks,
Chris
★★★★★ 5/5
GoogleShanice was super helpful in our recent search for a rental. After a couple of hours of viewings we promptly made the one and only offer of our search which went through seamlessly. Very happy so far.
Tim · 1 December 2023
★★★★★ 5/5
GoogleDealt with Aaron for a general enquiry for a 2 bedroom flat. The professionalism and communication was excellent. Aaron was on time for the appointment and very informative of the procedure. Thank you
Fiona · 13 March 2020
Agent replied
Hi Fiona,
Really appreciate the feedback and it was a pleasure helping you with your search.
Kind Regards,
Aaron
★★★★★ 5/5
GoogleAccidentally mis-paid my rent two month running and luckily Kerl was there to save me. After a quick chat on the phone, we handed over to email and he was able to sort out the issue within a day both times. Can't thank him enough for that!
Having leased through these guys for two years they have been attentive and helpful at every step.
Kurt · 20 June 2020
★★★★★ 5/5
GoogleI have been dealing with Daniela for over a year now and I have found her to be so professional and helpful. She went way over and beyond to help and advise me. Daniela is absolutely a pleasure to deal with and I would have no hesitation in recommending Daniela.PositiveResponsiveness, Quality, Professionalism, Value
Tracey · 20 June 2022
★★★★★ 5/5
GoogleChris Jones has been amazing to work with in my property search. He is informative, and is very passionate first and foremost, to help his customers (me) find the perfect home. He has been a great to work with and I look forward to continue working with him in my search for the dream home!PositiveResponsiveness, Professionalism
Shen · 12 January 2022
★★★★★ 5/5
GoogleDaniela and Chris were fantastic. Everything went smoothly and we were able to move in quickly with no hassle. They were very helpful and guided us through through the process patiently. Would recommend!
Chris · 29 October 2019
Agent replied
Hi Chris,
Thank you for your kind words. It was a pleasure working with yourself and your partner and your efficiency made the referencing process go very smoothly.
We wish you all the best in your new home.
Many thanks,
Daniela & Chris
★★★★★ 5/5
GoogleWe let our property via Daniela Gomes in a very short space of time. Daniela supported us throughout the process (which involved applying for an HMO licence) and answered our calls & emails at all times (including Bank holiday weekends/after hours). Daniela is extremely professional and helpful. The level of service she provided was well above and beyond my expectations. I'm sure she deserves a pay rise!
Vicki · 27 August 2018
★★★★★ 5/5
GoogleI was fortunate to have Josh as my guide during the house-hunting process, and it was a pleasure to work with him throughout. He not only understood our needs but also offered us various alternatives, always being proactive and professional in his approach. Josh's experience and dedication make him stand out, and he excels in his work. If you are looking for an agent who can make this process a great experience, do not hesitate to contact him.
Josefa · 30 March 2024
★★★★★ 5/5
GoogleWe have just begun renting a place with L&T. Very helpful staff, particularly Daniela and Chris who went the extra mile to make sure we met our deadlines. Would recommend.
David · 26 August 2020
Agent replied
Hi David,
It was a pleasure helping you with your property search. Thank you for the positive feedback.
Wish you and your flatmates a great move.
Many thanks,
Daniela and Chris
★★★★★ 5/5
GoogleMedz was great at driving our house sale forward, overcoming a few hurdles and keeping all parties informed.
Jonny · 19 October 2024
★★★★★ 5/5
GoogleFederico is just amazing!!! He was very kind, patient and real professional. There are only few agents that can be so detailed and also understanding! Thank you so much for your support
Deniz · 9 September 2019
Agent replied
Hi Deniz,
Thank you for your kind words.
It’s been a pleasure dealing with you. Looking forward to helping you with your move.
Kindest Regards,
Federico & the sales team
★★★★★ 5/5
GoogleGeorgia Barnett was really helpful in our search for a flat. She listened to our requirements and was in constant communication. Highly recommend her to anyone looking in the north London area!
Mervin · 12 January 2024
★★★★★ 1/5
GoogleTerrible experience, really the worst service you can receive. The language we were spoken to was absolutely unacceptable.
Reiss Stuart, who was our agent, was rude, unresponsive, gave us vague answers, kept changing the price, was uncomfortable and rude when we asked questions. We were given incorrect breakdowns of our costs. The issue that raised because of that was blamed on the tenants with emails using unacceptable language. This happened 2 days before the move in, causing a delay in the move in. Due to this one of the tenants had to stay in a hotel until we could move in as she has moved to London from America.
Long story short, the agency is terrible, I wouldn't recommend it, the service doesn't get better after you move in either. Every month so far we have been questioned by our landlord whether we have paid full rent (which we always have, on time as well) as he wasn't getting the full rent. Save yourself from the stress.
Linh · 27 August 2018
Agent replied
Dear Linh,
Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain.
We understand that the rent collection administrator dealing with your tenancy has recently been in touch to answer your questions, and we hope this has resolved any issues you might have.
If you have any further concerns we would really appreciate if you could email our Customer Services department at customerservices@ludlowthompson.com so that we can investigate further.
Kind regards, The ludlowthompson Team
★★★★★ 5/5
GoogleLudlowthompson offer a professional and friendly service, the communication regarding appointments was prompt and courteous.
The agent I've met, Chris was very helpful and answered all my questions, the house viewing was relaxed and informal and Chris was excellent and very knowledgeable.
The whole process was quick and stress free.
Overall a great experience :)!
Thank you Chris!
S · 12 November 2020
★★★★★ 5/5
GoogleKai @ Ludlowthompson is great. My wife and I met with Kai to view a property, Kai was very knowledgeable and friendly and very accommodating.
Kai's after sales service extended to providing helpful service in respect of mortgages etc. I highly recommend Kai and his team.
Jonathan · 14 October 2022
★★★★★ 5/5
GoogleChris Lockwood was extremely helpful in showing us around a property viewing. His enthusiasm and knowledge of the property made it easy for us to assess whether it was right for us.
Chris was friendly, professional and accommodating.
By far the best agent we have come across and hopefully he will help us continue on our search!
Jasmin · 20 December 2020
★★★★★ 5/5
GoogleVery friendly staff, especially Alex, Federico and Thomas. Always a great service and quick response. It has been a pleasure to work with this company! Would highly recommend.
Space · 4 November 2019
Agent replied
Thank you for your kind words. Look forward to working with you in the future.
Kindest,
Alex, Federico & Thomas
★★★★★ 5/5
GoogleNicola and her team have been excellent, no two ways about it. They got me a buyer in a difficult climate, were excellent at communicating, arranged appointments, chased solicitors and were most importantly pleasant and positive.
Amir · 27 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.