Trusted Agent profile
★★★★★
216 reviews across 2 platforms
Coldharbour Lane, London SW9 8PL
Lexadon Property Group's London office at Coldharbour Lane is rated 3.0 out of 5 across 216 reviews on two platforms, including 185 Google reviews rated 3.2. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleIf I could give 0 stars I would. As a tenant they have been truly dreadful to deal with. they use an outdated app for maintenance logging. I’ve been told they are in legal battles with the builders as they have done such a poor job. The drains absolutely stink. The road is shot to pieces. They stack bins against houses which attract mice. And charge above market rates for below average buildings. Truly the epitome of awful.
5/5
GoogleNatalie-Rose was very helpful in walking us through the referencing and tenancy agreement process.
1/5
GoogleWe are currently renting with Lexadon and they have been ignoring our emails and calls about a large 1 metre hole in our bathroom. This larger hole was created by the maintenance team and they have not attempted to fix it for over two …
1/5
GoogleI have now left the property I lived in with Lexadon and I could not be more appalled and outraged by the treatment and service they provided as landlords during the years of 2020 and 2022. As frontline workers during COVID 19 looking to …
5/5
GoogleI’ve had a great experience renting through Lexadon. The team has always been responsive, professional, and helpful. It’s clear they care about both the property and their tenants. Would definitely recommend!
5/5
GooglePhilip in Lexadon's maintenance team has been a massive help - wanted to thank him for his responsiveness and support!
1/5
TrustpilotDo not rent - Lexadon do not respond to maintenance…
Lexadon do not respond to maintenance issues in a timely manner. We have had a broken door for +6 months, despite flagging that this is a safety issue. The maintenance team occasionally come, sometimes without warning, but are rarely equipped or aware of what issues they are resolving. We have raised some maintenance issues (broken blinds) for now +6 months.
Dear Beth, We are very sorry to see your review. We are struggling to find your property address as we cannot see your full name. Please can you email Cameron@Lexadon.co.uk and we will look in to this for you. Kind regards, Cameron- Lettings Manager
1/5
TrustpilotRude staff, poor repairs - terrible company all round
Rude, dismissive staff who rarely respond to emails in a timely manner or address the issues you raise. Frequently increase rent but extortionate amounts without justification. Repairs are shoddy and poorly done, flats are single glazed with minimal insulation. The worst
Dear Madeleine, thank you for the review and feedback. Having looked into your review and the property you live in of ours we would like to respond accordingly. Your rent review was in August of this year which was one of the highest on record rental periods that we have ever seen and this has been reflected by all the data from rightmove and news outlets. The rental increase would have been determined by the market at the time and would have been at a discounted rate for our current tenants. You did choose to renew and stay on at the property at this rate for another year. Regarding maintenance we can see that you reported an issue and Amber has been in contact however there has been a delay in getting it booked in due to an emergency leak at another property which does have to take priority legally however since this review was made the issue was resolved by a contractor. We can only apologize about the delay however we would hope you can appreciate that emergency work does need to take priority. Regarding your windows, you would have been told on the viewing that the property is single glazed and the EPC rating of the property is advertised very visibly on rightmove. You would have then made your own decision about offering on the property and this should have also been taken into consideration if you didn’t want to renew for another year. The wording of the review is slightly problematic as it insinuates all 700+ of our properties are single glazed however we would say only 20% are and often they are of a particular age, style and sometimes it is even impossible to get planning permission to change these. We hope we can resolve the issue as soon as possible for you. Do get in contact with info@lexadon.co.uk if you have any other feedback. Best wishes, Lexadon.
1/5
GoogleCould very well be the worst rental agency in the UK. The level of incompetency makes me wonder how they still manage to be a company.
Dear Tom, Thank you for the review. We are unsure if the review was meant for our company as we are not a rental agency. Best wishes, Lexadon
5/5
GoogleWe rented two units at the Viaduct Business Centre in Brixton for approx 4 years - it help our business to growth. Lexadon staff were always friendly and good to us. Great business centre location and easy to commute to The City. Highly recommended !!! Thank you
Dear Daniel, Thank you for your kind review. It was a pleasure to have you as a tenant. All the best, Lexadon
5/5
GoogleI've had some maintenance issues that weren't being sorted, but Amber was very helpful over the phone and has actioned our repairs
5/5
GoogleEverything was very smooth and they were very helpful! Definitely recommended!
4/5
GoogleWhilst renting with Lexadon I’ve spoken to Emily on multiple occasions and she’s always been so helpful and prompt in resolving any issues or queries we’ve had. She’s made renewing leases and changing tenants very simple which has been a great help.
Dear Lara, Thank you for your kind review. We will let Emily know you have left a review. We are always very happy to help. The Lexadon Team
5/5
GoogleMoving into my new flat was a very smooth and quick process. Huge thanks to Natalie-Rose, Aaliyah and Cameron.
5/5
GoogleI’ve lived in a lexadon property for just under 5 years. Moving on now, as need to move away, but would go back to a lexadon property any day. Landlords were always responsive and fair when all dealing with them. Reliable and straightforward.PositiveResponsiveness, Professionalism, Value
1/5
GoogleAbhorrent unprofessional letting agency. I implore you find another company, it’s not worth the amount of energy you have to expend to try and get any amount of cooperation or sympathy from these leeches. Jessica Jimenez, their “maintenance coordinator”, is a particular supine invertebrate.
Dear Oliver, We are really sorry you feel this way. After looking into this we understand you are frustrated that the deposit dispute settlement did not go in your favor for damages to the property. Jessica no longer works for Lexadon, we apologize on behalf of Jessica in her absence.
1/5
GoogleI lived in Lexadon property from 2020-2022. The worst people and company to deal with. They see their tenants as numbers and not people, in every situation. Consistently rude, lacking understanding and used the power dynamic to suit …
1/5
GoogleThe majority of landlords/letting agents aren’t great, but Lexadon are by far the worst. The interaction from the beginning of our tenancy through to the end has been incredibly poor, starting with rude passive aggressive emails from …
1/5
GoogleBased on my experience at 2A Bellefields Road, I strongly advise against renting from Lexadon. During my tenancy, the property had issues, including weak door frames and drafts. More concerning were problems I observed in the immediate …
1/5
GoogleA typical london letting agency that will do the bare minimum to keep you happy as a tenant whilst charging the maximum they can get away with for anything and everything. The 5* reviews on google are baffling and must be pure fabrication as there is nothing 5* about the service whatsoever, it’s below average at best.NegativeQuality, Professionalism
Thank you for your review. Its sad to hear you feel this way after renewing your tenancy with us each year for 4 years. If you can drop me an email on Rhea@lexadon.co.uk to elaborate on your review on our service so we can take this into consideration going forward.
5/5
GoogleJust completed our move with Lexadon and the whole process has been flawless! Excellent staff and brilliant communication with tenants, really recommend Lexadon to those who are looking to find superb flats in even better locations. Thank you Lexadon!
Dear Elliot, Thank you for your kind review. We are very happy to welcome you to your property. We hope you have the best tenancy. The Lexadon Team
5/5
GoogleCameron was incredibly helpful during the move in process. After we moved in him and the managemant team were responsive to all of our queries. I'd highly recommend lexadon as a good landlord.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleEmily has been extremely professional since taking over our issues and has been very responsive. She’s a great member of the team at Lexadon and we would prefer to deal with her directly moving forward.
5/5
GoogleDeal with reported issues quickly. Amber has been very helpful sorting a broken mattress for me
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lexadon Property Group's London office has 216 reviews across two platforms: 185 on Google, 31 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Lexadon Property Group is rated 3.0 out of 5 across all 216 reviews, and 3.2 out of 5 on Google from 185 reviews, checked 9 October 2026.
Lexadon Property Group, Coldharbour Lane, London SW9 8PL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.