Trusted Agent profile · London
★★★★★
217 reviews across 2 platforms
Coldharbour Lane, London, SW9 8PL
Lexadon Property Group's office in London, at Coldharbour Lane, is rated 3.0 out of 5 across 217 reviews on two platforms, including 185 Google reviews rated 3.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleReally supportive with in the process of adding a new tenant/tenant swap, happy to answer questions and explain the process clearly
Dear Fallon, Thank you for your kind review. We are very happy to help. The Lexadon Team
1/5
GoogleThey are quite frankly the worst estate agents in London - Awful tenant service, never fix any faults and are horribly disorganised. They are slow at replying to emails and will not listen to your concerns even when they threaten your safety (pigeons nesting near kitchen). Would not recommend do not rent from this company.
1/5
Trustpilot30% rent increase in 1 year, more than 15x London average
So Lexadon have told me they are planning to jack up the rent by OVER 30 PER CENT in December (less than the legal six months minimum for yearly contract tenants). I’ve lived here for 9 months. The average private rental increase rate in London this year was around 2 per cent. That said, the elevator has worked three times. And the building is falling apart. You get the picture.
5/5
GoogleVery professional and friendly service, I’ll be lucky to have such a good letting experience again Thank you Tianna and Rhea!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleTruly appalling company. After proclaiming we were residing in one of their ''lower-end'' properties they were extremely reluctant to help with any repairs. Their maintenance team takes a month off over the summer so don't expect any work to be completed (despite being contractually obliged).
Dear Johnny, Thank you for your review. We do not class any of our properties lower end as they are all on the higher end of the market in Brixton. Please forward your email to myself Sarah@lexadon.co.uk so I can look into this further as to who you dealt with as its completely unacceptable. I can only apologies if you felt we were unable to help you. Our maintenance team was currently away but we do have other contractors that are dealing with maintenance issues in more urgent situations. I feel your review is quite unfair as you haven't brought the above to my attention as a Manager. Look forward to hearing from you. Sarah
5/5
GoogleI rented my flat via Lexadon and it was extremely easy and quick! From the time I visited the apartment to the signing of the tenancy agreement it took less than a week. Genuinely recommend.
2/5
GoogleOnly gets 2 stars because they didn’t try and scam us out of our deposit in the end like we thought they would. Complained about black mould issues many times which were never dealt with (a full year).
1/5
GoogleNot interested in keeping on top of basic maintenance. Moved into the flat with many problems such as unusable fridge, broken blinds, broken bed, no smoke alarm etc - most problems have not been fixed after 2 months despite calling the maintenance team at least once a week.
1/5
GoogleWorst property management company ever! Staff are extremely rude and unhelpful. They will do anything to get money off you and made up false accusations to deduct money from our deposit. Terrible flat and terrible experience. Stay away from Lexadon!!
Dear Katy, Thank you for your review. Your deposit is held with TDSL. They will resolve any disputes you may have and will always find a fair solution so its none bias. We try our best to be accommodating to all of our tenants. Its unfortunate that you feel this way and can only apologise.
1/5
GoogleExtremely rude uncooperative and unprofessional letting agancy. Do not use this company at all cost.
Dear Alessia, Thank you for your review. We are sorry to hear you feel this way. We have looked into your review and understand your frustration due to not being able to move forward with a property due to not passing referencing. We did everything we could to help you with this however sadly information given to our lettings team was incorrect on your offer form. As a landlord we do stipulate all information given to us is correct to make sure your offer is accepted on the basis of information provided. We do wish you all the best with your search. Lexadon
1/5
GoogleWe emailed Lexadon regarding some mold and other issues with the flat in January. 3 months have passed and still no reply despite sending many email reminders that we would like the issues to be looked at / fixed. Would not recommend them as an estate agent for lettings.
1/5
GoogleAbhorrent. They tried to charge us to replace a washing machine despite the plumbers report that they supplied clearly stated that the machine was fitted incorrectly. They also refused to replace my bed which was broken before I moved and reported on day 1. They're in it for the money and nothing else. Unhelpful, often rude.NegativeQuality, Value
5/5
GoogleTianna has been nothing short of helpful! She has assisted in resolving any issue timeously and with the utmost professionalism.
5/5
GoogleDealing with Tianna has been a pleasure, Tianna always has time to help and answers any questions promptly and thoroughly
1/5
TrustpilotRaw sewage AGAIN
For the second time in less than 6 months, Lexadon’s property on Long Lane SE1 had both its sewage down pipes hanging off the property and sewage dripping on to the cars in the neighbouring property’s car park. It is disgusting. They need to do proper maintenance on their properties - not apply sticking plasters.
5/5
GoogleLexadon Ltd is the best agency I have ever had. Super friendly staff, reacts quickly, stress free moving experience.
5/5
GoogleWe've been with Lexadon for coming up to a year and it's been a great experience. Their staff are really friendly and just a phone call away if we have any problems. We're in the process of moving into another one of their properties which they have made extremely easy and simple. Would definitely recommend going direct to these guys and skip the hassle of estate agents.
1/5
GoogleCould very well be the worst rental agency in the UK. The level of incompetency makes me wonder how they still manage to be a company.
5/5
GoogleOnly positive things to say about Josiah who showed me round a property last week, and has since been extremely attentive and helpful in getting the tenancy organised!
1/5
GoogleHave been a commercial tenant for several years and they are really hard to deal with. They accused us of blocking a toilet with a nappy which was both untrue and they had no proof of and then wanted to charge us for a call out for a flood in the communal toilets. I would avoid if you canNegativeProfessionalism
5/5
Trustpilotwill be 2 years I’m renting a flat with…
will be 2 years I’m renting a flat with Lexadon,never had a problem.Maintenance came after 2 days reported.
Hello Nikola, Thank you for the kind review. We are glad you have enjoyed your 2 years with us. Lexadon
5/5
GoogleA women named Rhea on the Lexadon team has been crazy helpful and responsive at the end of my tenancy, there were a few document issues and she was super quick to resolved, and equally quick to give a letting reference for my new place, really takes the stress out of moving.PositiveResponsiveness
5/5
GoogleVery responsive and helpful with any queries or issues we’ve had during our tenancy. We are now moving on to our second property within the Lexadon group and highly recommend!
5/5
GoogleWe have lived in a Lexadon property for the last year and a half. Given it is a large company they have a dedicated team that helps you with enquiries. On the whole we have found them very helpful and responsive and problems have been quickly sorted. Few niggles here and there but nothing you wouldnt expect from any landlord.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lexadon Property Group's London office has 217 reviews across two platforms: 185 on Google, 32 on Trustpilot.
Lexadon Property Group London is rated 3.0 out of 5 across all 217 reviews, and 3.2 out of 5 on Google from 185 reviews.
Lexadon Property Group London, Coldharbour Lane, London, SW9 8PL.
