Trusted Agent profile · London
Verified
★★★★★
290 reviews across 1 platform
119 Burnt Ash Road, London, SE12 8RA
John Payne's office in London, at 119 Burnt Ash Road, is rated 4.9 out of 5 across 290 reviews on 1 platform, including 290 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat service. Chris and the team were very helpful!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Chris and his team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI bought and sold a house through JP Lee in March 2016. Manager Chris and his team are such a professional team throughout. They got an above expected price for my house and worked tirelessly throughout the process (it was a long chain!) to …
5/5
GoogleThroughout the process for renting out my property, John Payne's in Lee were fantastic - patient, helpful, and always willing to adapt in order to suit me. What I imagined to be a stressful and time-consuming process was consequently made easy through John Payne.
5/5
GoogleMatt King and Chris Wadeson were very helpful in our recent house purchase. Always prompt to respond to queries which helped keep the transactions on track. We used John Payne in East Greenwich for our sale also and found them to be …
5/5
GoogleWe’ve used John Payne for our last three house moves and they have been really helpful both during the sale and right through the process, following up with solicitors and other agents to complete the sale. Chris, Claire and the team have …
5/5
GoogleThe Lee John Payne Office went above and beyond in the sale of our first property and purchase of our second. They were reassuring, professional and above all, kept lines of communication open at all times. Simply amazing in what can be a …
5/5
GoogleWe bought a house with John Payne and they couldnt have been anymore helpful, from start to finish the process was was handled smoothly and every step of the way they kept us informed with everything that was going on. Will in particular was honest and very pleasent to deal with throughout.
Thank you Stefan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThe team in the Lee branch were fantastic. No question or problem too big or small, and always seemed genuinely happy to help. Would absolutely use them again next time, and have recommended to friends and family. Thanks again to Will, Max & Chris
Thank you Will for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris, Will and Max. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI bought my house through John Payne ten years ago and decided to appoint them again to sell recently. The agents I dealt with back then are still working there today. They are experienced, have a great knowledge of the area, professional, calm and proactive.
Thank you Jan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe first dealt with John Payne when we called them about a house advertised on Rightmove. We spoke to Claire Pay who organised the viewing and accompanied us. Although we did not proceed any further with this house, Claire organised some …
5/5
GoogleVery, very happy. I chose John Payne to sell the house as they are an established local Estate Agent who have been serving this area for decades. …
Thank you, Grahame! We're thrilled to hear that Chris, Max, and Will provided you with such a positive experience. We're grateful for your recommendation, if we can be of any further help, please don't hesitate to get in touch. Thanks - Customer Services
5/5
GoogleWe had a great experience with the Lee branch throughout the whole buying process and up until we move in.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleHighly Recommend John Payne Lee - They were always available to respond to any queries we had. Jonathan Dickson was fantastic all the way through - very friendly, helpful, and professional. The most positive experience we've had. Thanks Again!!!
5/5
GoogleHelpful and prompt service. We managed to rent out our property very quickly. Especially, letting manager, Jonathan Dickson has been very helpful from beginning. I would say he is very reliable, efficient and capable manager. Regards, Mrs Lynn
5/5
GoogleWe went with John Payne after some frustration not being able to sell our property with another agency and almost immediately found a buyer with their help. We were very happy with the level of service we recieved which was always …
Thank you Simon for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleA very friendly and professional service from day one to completion during a very difficult time for me personally, which had been made even harder due to the covid pandemic. All staff at Lee are fantastic and I wouldn't hesitate to …
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Will and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleChris and the John Payne Lee team were the estate agent involved in our recent purchase of home. Their team was easily accessible, was very responsive and provided a transparent update of the entire process, including the top of the chain …
Thank you Shailendra for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and his team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleChris and his team were professional, efficient and supportive throughout the course of the sale of my parents' home. Everything was handled sensitively and I would not hesitate in recommending the John Payne team in SE12.
5/5
GoogleChris at John Payne was excellent. He responded to all enquires incredibly quickly, he was always clear and helpful and never pushy with the sale. Any issues that arose were resolved quickly and effectively with a friendly and professional attitude. Couldn’t recommend highly enough.
Thank you Alex for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne sold my house quickly and efficiently. I also bought through them. Chris Wadeson and his colleagues kept me informed at all stages and advised as necessary. They were always helpful and there was no "hard selling"
Thank you Liz for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Chris met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleProfessional, calm and patient help from Chris W at Lee Office of John Payne. He really took the time to go over details with my husband and with Claire P successfully sold the property in as smooth a transaction as possible. Thoroughly recommend the Lee Office team.
Thank you Fiona for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and Claire. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe sold out property through John Payne branch at Lee with Chris as our main contact for the sale. Our property was put on sale at the time of the lockdown and we were concerned about the prospect of the sale going through smoothly. …
Thank you Shaun for leaving us a 5* review. We are really happy that you were pleased with the service you received from Chris and the Lee team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne assisted greatly in my recent house purchase, ensuring that everything moved on according to schedule. Chris Wadeson in particular went above and beyond the call of duty in chasing solicitors, renovators and (at times) me. I would definitely use them again.
Thank you Judith for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Chris and his Team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHave used John Payne to both buy and sell properties in the area. Great team, very personable and professional. Listened to what we were looking for, advised where needed and helped us through the process. Strongly recommend.
Thank you Pete for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 290 reviews across 1 platform: 290 on Google.
John Payne London is rated 4.9 out of 5 across all 290 reviews, and 4.9 out of 5 on Google from 290 reviews.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
John Payne London, 119 Burnt Ash Road, London, SE12 8RA.
