Trusted Agent profile · London
Verified
★★★★★
289 reviews across 1 platform
119 Burnt Ash Road, London, SE12 8RA
John Payne's office in London, at 119 Burnt Ash Road, is rated 4.9 out of 5 across 289 reviews on 1 platform, including 289 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have been so grateful to the team at John Payne in Lee; they have been brilliant communicators all the way through, which has made things easy. Highly recommend
Thank you for sharing your positive experience with us, Tony! We're thrilled to hear that our team at John Payne in Lee provided excellent communication and made things easy for you. We appreciate your recommendation!
5/5
GoogleHighly recommend this team. So helpful! Needed to move sooner than expected and this team made it all happen.
Dear Meghan Dawson, Thank you for the great review, we appreciate your feedback! … More
5/5
GoogleChris and the team were excellent throughout our purchase. Friendly and informative at viewings, proactive and always available during the process. Would highly recommend and a massive thank you for all your help.
Thank you Ben for leaving us a 5* review. We are really happy that you were pleased with the service you received from Chris and the Lee team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe had the pleasure of working with Romi at John Payne. She made the process easy and quick. She was always available to help out when needed.
Thanks for your fantastic feedback, Cavan! We're thrilled to hear that Romi made your experience smooth and efficient. Our team is dedicated to providing top-notch support, and it’s great to know we hit the mark. Looking forward to working with you again!
5/5
GoogleAll of the stuff were extremely helpful and honest! It made a process of buying house much easier for me! Especially thank you Max and Chris!
Thank you giedre for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and Chris and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleChris Wadeson at John Payne, Lee is a really professional, calm and easy to deal with person. I found him honest and trustworthy and wouldn't hesitate to recommend him.
Thank you Freya for leaving us a 5* review. We are really happy that you were pleased with the service you received from Chris and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleChris, Will and Max were all great at helping us in our house sale recently, supporting and keeping things moving throughout the process.
Thank you Jane for leaving us a 5* review. We are really happy that you were pleased with the service you received from Chris and his team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleI recently bought a house through John Payne Estate Agents and found the experience to be smooth overall. The team was professional, communicative, and kept me updated throughout the process. They were always available to answer any …
5/5
GoogleHad a really good experience when buying a flat with John Payne. Claire went over and beyond her call of duty and was personable and easy to communicate with. Highly recommended!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you … More
5/5
GoogleI would highly recommend John Payne Lee Estate Agents. I would recommend Chris Wadeson in particular. Chris was professional, courteous and diligent throughout the process, despite the difficult circumstances of selling.
Thank you Paul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAbsolutely smashing service provided by Will who has followed us from viewing to complotion with great professionalism. Outstandin service
Dear Marco Sciortino We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI bought my flat in SE13 through the John Payne Lee office. Max followed the sale from start to end and he did a great job! He was very efficient, helpful, communicative and responsive to my many requests. He was friendly and made me feel at ease throughout. Would highly recommend and would consider them for future purchases and sales!
Thank you Bianca for a super 5 Star review. Karen Hedges- Acorn Customer Services
5/5
GoogleGreat service from Chris and team.
5/5
GoogleSuzzannah was helpful, reliable and professional. Provided fast response and patient.
Thank you Deysi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Suzzannah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne (Lee) acted for the sellers of our recent purchase. John Payne (in particular Will and Chris) were absolutely fantastic throughout …
Thank you Peter for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Lee team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat team at John Payne, Lee. Chris, Claire and Will were very professional, always eager to help and kept us well informed throughout the process. Would thoroughly recommend!
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a really positive experience selling with Chris & Will and John Payne in Lee and would definitely recommend.
Thank you, Alexandra! We’re thrilled to hear about your positive experience with Chris, Will, and John Payne. Your recommendation means a lot to us, and we’re here to help anytime you need. We appreciate your support!
5/5
GoogleExcellent lettings team. Romi really understood our property and matched us with the right tenants. Would definitely recommend
Thank you for your kind words, Jessica! We are thrilled to hear that Romi provided exceptional service and found the perfect tenants for your property. Recommendations like yours mean a lot to us, and we appreciate you taking the time to share your experience.
5/5
GoogleChris was professional and responsive throughout the whole process, despite it being very challenging. We would definitely recommend using the John Payne Lee branch.
5/5
GoogleVery impressed with John Payne, Will Hughes made the whole process easy and was very helpful and efficient. would recommend.
Thank you Sue for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lee and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleChris and his team were really supporting and professional along the whole process of buying our new home.
Thank you Francisco for leaving us a 5* review. We are really happy that you were pleased with the service you received from Chris and his team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe recently had an experience buying a house from John Payne in Lee. It was an overly long and drawn out purchase, but it would not have gotton over the line without Chris Wadeson, who was brilliant throughout, always keeping us up to date on what was going on - something that could not be said about our solicitors. Certainly recommend.
Thank you Scott for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleProfessional, helpful, honest. Always someone available to help or deal with any queries
Thank you, Breda & Martin, for your kind words and positive feedback. We are pleased to hear that you found our team to be professional, helpful, and honest. We strive to always be available to assist with any queries or concerns you may have. Thank you for choosing us!
4/5
GoogleGreat experience and supported us selling our flat in a challenging market this year. Courteous and professional throughout when dealing with us but also tenacious in helping the sale to go through. Would recommend using them
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! - Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 289 reviews across 1 platform: 289 on Google.
John Payne London is rated 4.9 out of 5 across all 289 reviews, and 4.9 out of 5 on Google from 289 reviews.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
John Payne London, 119 Burnt Ash Road, London, SE12 8RA.
