Trusted Agent profile · London
Verified
★★★★★
291 reviews across 1 platform
119 Burnt Ash Road, London, SE12 8RA
John Payne's office in London, at 119 Burnt Ash Road, is rated 4.9 out of 5 across 291 reviews on 1 platform, including 291 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleI’m extremely disappointed with my experience. I had two house viewings scheduled, and both were cancelled just 10 minutes before the appointment time. I had already arrived at the property with my young …
Dear Настя Вербицька, We value your feedback and sincerely appreciate you taking the time to share … More
5/5
GoogleGreat viewing with Will he was very helpful
Dear Marissa Mcintosh, We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee
1/5
GoogleOur experience with John Payne (John Pain more like it!) was incredibly disappointing and ultimately cost us a rental property due to their negligence and lack of basic professional competence. …
Dear Tyron We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we … More
5/5
GoogleWill was great in helping sort out the details. A lot of agents end up being just key guardians but Will added a lot of value when things got a little messy due to issues with 3rd parties. All in Will and the office were a great help to the whole process.
Thank you Casimir for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Will met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI can't say enough good things about Suzzannah and her team, they really are the best estate agents out there. So helpful, kind, friendly, professional and organised. They really listened to what we were looking for, and went out of their …
Thank you Samantha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Suzzannah and her colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleNice viewing experience
Dear Abundance K We greatly appreciate your 5-star review and the time you took to share your experience with us. We look forward to welcoming you back soon! Many thanks, John Payne Lee
5/5
GoogleExceedingly good engagement from John Payne especially Chris from Lee Branch throughout the sale process . We had them throughout the journey and they were immensely helpful and supportive. I would recommend to go with John Payne.
Excellent! Thank you for a super review . Karen Hedges- Acorn Customer Services
5/5
GoogleWill at John Payne, Lee branch recently sold our house. The circumstances and various things about the sale were difficult and throughout the process, he was helpful, thorough, professional, very communicative, understanding and got a great price! I would highly recommend the Lee branch.
Sukie, we’re thrilled to hear about your positive experience with Will at our Lee branch! His dedication and professionalism truly shine during challenging sales. Thank you for recommending us, your support means a lot to our team!
5/5
GoogleExcellent viewing experience.
Hi Adam Roberts, Thank you for taking the time to review your recent experience with our John … More
5/5
GoogleGreat friendly service!
Dear Oli, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleWill H was responsive, polite and helpful! Thank you!
Dear Eve Bellers, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleBought my property in Lee in December 2019 through John Payne. They're very good as a company and very professional. No hanky panky. Claire is such a nice person and went the extra mile to make sure the sale went through peacefully and on time. Would happily recommend :)
Thank you Bhumii for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Claire. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI highly recommend John Payne Lee, we worked closely with Chris and Will both of whom were very efficient and professional. A huge thanks also to Alison from the progressions team for helping our purchase to go through smoothly.
Shante Gregory-hall, we strive for 100% satisfaction, and it is great to see you had such a positive experience at John Payne Lee.
5/5
GoogleExcellent service, good viewing, very informative
5/5
GoogleJohn Payne were highly professional . The pictures they produced of our house were lovely and they made the made the sales process as smooth as could be.
Hello Sarah Killick Thank you for your review! We love to receive positive reviews after customers … More
5/5
GoogleVery positive experience with John Payne Lee Branch. We purchased a house sold through John Payne, Will and Chris was incredibly helpful through the whole process, from start to very end, quality services and very care and promote reply …
Thank you Ying for leaving us a 5* review. We are really happy that you were pleased with the service you received from Will and Chris. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery nice thank you.
Dear Deng, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleWould thoroughly recommend - Chris and Max were patient, knowledgeable, and personable.
Ian, thank you for your kind words! We are thrilled to hear that Chris and Max provided you with a great experience. Our team always strives to be patient, knowledgeable, and personable with all of our clients. We appreciate your recommendation and hope to work with you again in the future.
5/5
GoogleCan't speak highly enough of the team at Lee. I have worked with Will on three sales, each achieved at or above asking price in super fast time. Always updated on a regular basis and even when things do not go right (solicitor of my …
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Will. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleJohn Payne (at Lee) and especially Chris and Will there were hugely attentive and responsive throughout a long drawn-out transaction, as well as very nice! We could not have asked for better service!
Thank you Nick for leaving us a 5* review. We are really happy that you were pleased with the service you received from Chis and Will and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleSpoke to Liam on 6th Feb re viewing a rental, said he'd get back to me but never did. Followed up several times on the Monday via phone and email but still didn't get a response..will look elsewhere!
Hi Daniel. I am very sorry to read this and having investigated with those involved does seem to have been a genuine mix up on internal communications for which we are very sorry. The property you enquired about is still available so if you … More
5/5
GoogleChris, Will and Alison were fantastic to deal with, professional and helpful, and Alison worked incredibly hard to get our sale moving and completed, I would absolutely recommend John Payne Lee
Thank you Jennifer for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris, Will and Alison. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAs first time buyers, we could not recommend John Payne enough. From start to finish they were informative and professional offering us regular updates and advise. We mostly dealt with Claire, she is incredibly personable and enthusiastic. …
Thank you Emily for leaving us a 5* review. We are really happy that you were pleased with the service you received from Claire and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe sold our house through John Payne Lee branch 3 weeks ago..Chris and his team (Will and Clare ) have assisted in the sale. They always answered phone calls and emails promptly and kept us regularly …
Thank you Anushya for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Lee team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
