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John Payne reviews

★★★★★ Excellent

289 reviews across 1 platform

119 Burnt Ash Road, London SE12 8RA

John Payne's London office at 119 Burnt Ash Road is rated 4.9 out of 5 across 289 reviews on 1 platform, including 289 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.

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4.9 / 5

289

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for John Payne. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Bought a property through John Payne in Lee and had really good experience. Will our agent was lovely and always kept us well informed. Thank you so much!

India · 12 August 2026

Agent replied · 17 August 2026

Thank you so much for your lovely 5-star review, India! We’re delighted to hear that you had such a positive experience buying your property through John Payne Lee. It’s wonderful to know that Will was so helpful and kept you well informed throughout the process. Clear communication and keeping our buyers updated are really important to us, so your feedback means a great deal. Thank you again for choosing John Payne Lee, and congratulations on your new home!

5/5

Google

Really appreciate that Will arranged the viewing last minute for us and he has been very helpful and professional when showing us the property

Kathy · 5 September 2026

Agent replied · 7 September 2026

Thank you, Kathy, for your wonderful 5-star review! We’re delighted to hear that Will was able to arrange your viewing at short notice and provided such a helpful and professional service while showing you around the property. We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Will and the wider John Payne Lee team. Thank you again for choosing John Payne!

5/5

Google

Chris was our estate agent when we were buying our first home and has been so great! Really responsive, helping to chase both sides and solicitors and always kind and happy to help. Thank you!!

Naomi · 26 March 2025

Agent replied · 13 June 2025

Naomi Bradford, we're happy to hear you had such a positive experience with our team!

5/5

Google

Always love dealing with Will. A trustworthy, decent guy which is absolutely what you need from an agent!

Jo · 25 September 2026

Agent replied · 30 September 2026

Thank you, Jo, for your lovely 5-star review! We’re delighted to hear you always enjoy working with Will and appreciate his trusted and professional approach. We really appreciate your continued support of the John Payne Lee team.

5/5

Google

Had a fantastic time viewing with Pernilla who has been completely fantastic all throughout the process from viewing to referencing, super helpful, attentive and friendly.

Ryan · 28 July 2026

Agent replied · 11 August 2026

Thank you for your fantastic 5-star review, Ryan! We’re delighted to hear that Pernilla provided such helpful, attentive and friendly service throughout your journey, from the initial viewing through to referencing. We really appreciate your kind words and will be sure to pass your feedback on to Pernilla and the John Payne Lee team. Best wishes, The John Payne Lee Team

5/5

Google

Fantastic service, they sold my flat and helped me alot along the way. Sam, Will and Chris are fantastic at what they do. Thank you so much!

Shelley000anne · 13 July 2026

Agent replied · 13 July 2026

Thank you, Shelley, for your fantastic five-star review. We're delighted to hear that Sam, Will and Chris provided such excellent support throughout the sale of your flat with our John Payne Lee team. Selling a property can be a significant milestone, so it's wonderful to know that their expertise, guidance and commitment helped you feel supported throughout the process. At John Payne, we pride ourselves on providing expert local property advice combined with a personal service, ensuring our clients receive the support they need from valuation through to completion. We'll be sure to share your kind feedback with Sam, Will, Chris and the wider Lee team. Thank you for choosing John Payne to help with your flat sale, and we wish you all the very best for the future.

5/5

Google

A very long and drawn out purchase. We were supported every step of the way. A special shout out to Max. Absolute legend to be honest. We were the buyers in this scenario but Max just made the process as painless as it could be and there was a lot of pain due to the chain. Honestly , John Payne (Lee branch) is a massive yes from us.

Trevor · 24 March 2023

Agent replied · 19 June 2024

What a lovely review, thank you Trevor for taking teh time to post. Kind regards Karen Hedges- Acorn Customer Services

5/5

Google

Just completed on the sale of my flat. Whilst it took an exceptionally long time to go through - the team at John Payne were very supportive and super helpful. Sam in particular went the extra mile. Would recommend JP at Lee for just being a solid bunch of guys! Thanks.

Beatrice · 24 December 2025

Agent replied · 24 March 2026

Dear Beatrice Farina, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

What can I say!! Chris at John Paynes did a marvellous job in the sale of my late father’s house. Nothing was too much trouble for him & always kept us informed… a true professional. …

Martin · 8 April 2026

Agent replied · 7 May 2026

Dear Martin Galleym We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I had an excellent experience with John Payne from start to finish. After switching from my previous agent, the difference was immediately noticeable - they were outstanding in every way. …

Jase · 8 May 2026

Agent replied · 7 May 2026

Dear Jase, Thank you for your wonderful review! We are thrilled to hear that you had a … More

5/5

Google

Our estate agent was lovely and very knowledge about the property my partner and I saw. He was able to answer all of our questions honestly and was very friendly and approachable

Holly · 23 April 2026

Agent replied · 7 May 2026

Dear Holly Upton-Jones, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Every knowledgeable and helpful Allows you to make your way and see the potential the house for yourself

Marguerite · 29 July 2026

Agent replied · 11 August 2026

Thank you for your 5-star review, Marguerite! We’re delighted to hear that you found the team knowledgeable and helpful, while giving you the space to explore the property and see its potential for yourself. We really appreciate your kind feedback and support for the John Payne Lee team. Best wishes, The John Payne Lee Team

5/5

Google

John Payne Lee gave us an excellent service from start to finish. They gave excellent advice and regular detailed updates. We found John and his team to be reliable, hardworking and very professional. Highly recommend this team!

Siobhan · 24 February 2026

Agent replied · 24 March 2026

Dear Siobhan Quinn, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I recently bought a property that was advertised with John Payne Estate Agents. I liaised with Sam, Will, and Chris who were brilliant. I didn’t expect my own solicitor to be the source of stress during this process, but when things …

Christina · 8 January 2026

Agent replied · 24 March 2026

Dear Christina, Thank you for your wonderful review! We are thrilled to hear that you had a … More

5/5

Google

Excellent service from start to finish. Chris, Will and Max were all very professional, responsive and helpful throughout. Our house sale was completed quickly with no dramas, at the price we expected …

Jonathan · 8 October 2024

Agent replied · 23 October 2024

Thank you for your fantastic review, Jonathan! We're thrilled to hear about your positive experience with Chris, Will, and Max. Our team strives to provide top-notch service and effective communication, and it’s great to know we met your expectations. We appreciate your recommendation and look forward to assisting you again!

5/5

Google

Thanks to Chris, Will and Max for helping us to purchase our new home. Process made easy by the team.

James · 24 March 2025

Agent replied · 19 June 2024

Hi James, we're thrilled to hear that Chris, Will, and Max were able to assist you in purchasing your new home. Making the process easy for our clients is always our top priority. If you have any further feedback or questions, feel free to reach out. Thank you for choosing us!

5/5

Google

Excellent service from Will and the team at John Payne, Lee. Moving to the area from Devon, I was not always on hand to view and keep touch with the London market. I met Will, when I first visited to view. Even though I did not put in an …

Rose · 8 October 2023

Agent replied · 19 June 2024

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let us know. Thanks. Acorn Group Customer Services

5/5

Google

John Payne Lee deserves 10 stars! We were part of quite a lengthy process buying a property in Hither Green, but both Chris and Will chased everyone tirelessly. They were always available right away, and without them it would've probably lasted 3 months longer! Thank you so much Chris and Will.

Esther · 24 March 2025

5/5

Google

Wonderful agent. Very kind and helpful.

Chandni · 12 September 2026

Agent replied · 16 September 2026

Thank you so much, Chandni, for your wonderful 5-star review! We’re delighted to hear that you found our team at John Payne Lee so kind and helpful. Providing friendly, professional and supportive service is extremely important to us, so it’s lovely to know that you had such a positive experience. We really appreciate you taking the time to share your feedback and thank you for choosing John Payne Lee. Wishing you all the very best!

5/5

Google

Chris and his team were fantastic. They were so helpful, I honestly couldn't have wished for a better team of estate agents. They helped me enormously. I would say they actually went out of their way in order to help me. I wouldn't hesitate to recommend them. Thanks to everyone at John Payne at Lee Green.

Ruth · 24 March 2023

Agent replied · 19 June 2024

Dear Ruth, thank you so much for such a positive review. Its good to hear! If there is anything further we can do to help, please get in touch! Best wishes- Karen Hedges Acorn Customer Services

5/5

Google

Had a great experience with this estate agent. We dealt with Will, who listed our property in early January and he sold it the same day. Aside from making a quick sale for us, he was also a pleasure to deal with from start to finish and …

Charles · 8 October 2023

Agent replied · 19 June 2024

Thank you Charles, we are delighted that the sale was successful and that you were happy with the service provided. Best wishes Acorn Group Customer Services

5/5

Google

My husband and I have had a really good experience with John Payne Estate Agents based in Lee. Chris and Will were the two main estate agents we worked with and both were highly professional, kind, and proactive in helping our purchase complete successfully, even when solicitors were slow!

Abi · 24 March 2025

5/5

Google

San showed us round a couple of good properties and was very helpful with telling us about them and the area

G · 16 May 2026

Agent replied · 22 May 2026

Dear G B, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

5/5

Google

Really nice flat and the agent was friendly, professional, and helpful throughout the viewing. Overall a very positive experience.

J · 28 May 2026

Agent replied · 30 May 2026

Dear J F38, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read John Payne's Google reviews

Questions about John Payne

How many reviews does John Payne have?

John Payne's London office has 289 reviews across 1 platform: 289 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is John Payne's rating?

John Payne is rated 4.9 out of 5 across all 289 reviews, and 4.9 out of 5 on Google from 289 reviews, checked 9 October 2026.

Has John Payne won any awards?

Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.

Where is John Payne's London office?

John Payne, 119 Burnt Ash Road, London SE12 8RA.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.