Trusted Agent profile

Verified

John Payne reviews

★★★★★ Excellent

289 reviews across 1 platform

119 Burnt Ash Road, London SE12 8RA

John Payne's London office at 119 Burnt Ash Road is rated 4.9 out of 5 across 289 reviews on 1 platform, including 289 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.9 / 5

289

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for John Payne. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We chose John Payne to sell our flat. I spoke regularly with Will, Chris, and Sam who all made everything incredibly straightforward. We sold our property quickly and the process was simple, we felt we could trust them compared to other estate agents in the local area. Excellent service, thank you!

Lauren · 13 August 2026

Agent replied · 17 August 2026

Thank you so much for your fantastic 5-star review, Lauren! We’re delighted to hear that Will, Chris and Sam made selling your flat such a straightforward and positive experience. It’s wonderful to know that you felt you could trust the team throughout the process and that your property sold quickly. We really appreciate your kind words and are so pleased you chose John Payne Lee to handle your property sale. We’ll be sure to share your feedback with Will, Chris, Sam and the wider team. Thank you again for recommending our service!

5/5

Google

Working with John Payne estate agents has been a pleasure. My agent was Pernilla and our interaction over a few weeks was just exceptional customer service. I was able to get the place that was wanted and all has been very well since moving in. Thanks again

Ying · 12 September 2026

Agent replied · 16 September 2026

Thank you so much, Ying, for your wonderful 5-star review. We’re delighted to hear that working with John Payne Lee was such a positive experience. It’s fantastic to know that Pernilla provided exceptional customer service throughout your property search and helped you secure the home you wanted. We’re especially pleased to hear that everything has gone well since moving in. We’ll be sure to pass your kind words on to Pernilla, as recognition like this means a great deal to her and the whole team. Thank you again for choosing John Payne Lee, and we wish you many happy years in your new home!

5/5

Google

The chaps at the John Payne Lee office are tremendous - in particular Will. Always on time, courteous and attentive, Will showed us multiple properties until we found the one we ended up buying. He took the initiative to suggest properties …

Robert · 8 October 2025

Agent replied · 9 September 2025

Dear Robert Galster, Thank you for your wonderful review! We are thrilled to hear that you had a … More

5/5

Google

Will was super helpful and polite, helped with all our questions about the property. Great service Thanks !

Ayo · 23 April 2026

Agent replied · 7 May 2026

Dear Ayo Ajiboye, We greatly appreciate your 5-star review and the time you took to share your … More

4/5

Google

Recently sold a property through John Payne. Will, Chris and Alison were professional, efficient and helpful every step of the way, always on hand to answer questions, offer advice and make the process as smooth as possible from start to finish. Would highly recommend.

Daniel · 21 August 2025

Agent replied · 12 November 2025

Dear Daniel Culpan, Thank you for your wonderful review! We are thrilled to hear that you had a … More

5/5

Google

Will Hughes of John Payne estate agents was really helpful with our property search. We were looking in the Manor House Gardens area for around a year and he was very patient with us until the right property came along. He was then super helpful in guiding us through the process ensuring a smooth transaction. Thanks Will!

Daniel · 24 March 2025

Agent replied · 19 June 2024

Hello Daniel, thank you for sharing your positive experience with us. We're delighted to hear that Will provided you with excellent service during your property search. We appreciate your feedback and hope to assist you again in the future. Thank you for choosing John Payne estate agents.

5/5

Google

Will was super informative and friendly which made our viewing very easy :)

Sofia · 9 May 2026

Agent replied · 15 May 2026

Dear Sofia Whittaker We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Will was brilliant in the viewing we may look back to purchase thank you

Wajahat · 30 April 2026

Agent replied · 7 May 2026

Dear Wajahat Ali, We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

5/5

Google

Sam was attentive and engaging also transparent in providing good information.

Alexandru · 16 May 2026

Agent replied · 22 May 2026

Dear Alexandru Paris, We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

5/5

Google

Will was great and accommodating in showing us around

Boyuan · 30 May 2026

Agent replied · 2 June 2026

Dear Boyuan Xu, We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

5/5

Google

Chris is professional and has great market knowledge.

My · 23 May 2026

Agent replied · 26 May 2026

Dear My World Keisha, We greatly appreciate your 5-star review and the time you took to share your experience with Chris. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

5/5

Google

Lovely meeting William. He was kind, friendly and gave us the time and space to view the property. His experience was very clear and he gave us some great advice on how to adapt the property to our needs.

Amna · 12 September 2026

Agent replied · 16 September 2026

Thank you so much, Amna, for your lovely 5-star review. We’re delighted to hear that you had such a positive experience with William. It’s great to know that William made you feel comfortable while viewing the property, giving you the time and space you needed, while also sharing his experience and helpful advice on how the property could be adapted to suit your needs. At John Payne Lee, we pride ourselves on providing a friendly, knowledgeable and personal service, so your feedback is greatly appreciated. We’ll be sure to pass your kind words on to William. Thank you again for choosing John Payne Lee, and we wish you all the best with your property journey!

5/5

Google

Will was fantastic showing us around and talking through options

Sophia · 30 April 2026

Agent replied · 7 May 2026

Dear Sophia Qureshi, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Will was really helpful and knowledgeable about the area. Thanks

Ayman · 7 April 2026

Agent replied · 7 May 2026

Dear Ayman Kassem-Toufic, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Will was incredibly helpful and friendly.

Danielle · 30 April 2026

Agent replied · 7 May 2026

Dear Danielle Cunningham, We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee

4/5

Google

We recently sold our home through John Payne - Chris and Will were extremely supportive and responsive/punctual in finding potential buyers and showing our house for us. …

Jean · 8 October 2025

Agent replied · 13 June 2025

Dear Jean Lindsey, Thank you for your 4-star review! We're delighted to hear that you had a … More

5/5

Google

Chris and the team got us to completion in record time and kept us informed and updated throughout the progress. Thank you!

Stuart · 24 November 2025

Agent replied · 24 March 2026

Hi Stuart Deane, Thank you for taking the time to review your recent experience with our John … More

5/5

Google

William Hughes did a great job in showing us around our houses! He answered all of our questions with a welcoming manner and aided us greatly in showing us the local area. Thanks very much!

Madeleine · 22 August 2026

Agent replied · 24 August 2026

Thank you for your fantastic 5-star review, Madeleine! We’re delighted to hear that William provided such a welcoming and informative service while showing you around the properties. It’s great to know he took the time to answer all your questions and help you get to know the local area too. We’ll be sure to pass your lovely feedback on to William. Thank you for choosing John Payne, and we wish you all the best with your property search!

5/5

Google

I had a fantastic viewing experience with Will. His deep knowledge and thoughtful explanations made a huge difference. He walked me through each part of the viewing with a clear, friendly approach that helped me understand the space and feel confident in what I was seeing. He was genuinely helpful throughout.

Suzan · 23 April 2026

Agent replied · 7 May 2026

Dear Suzan Elmas, Thank you for your wonderful review! We are thrilled to hear that you had a … More

5/5

Google

Chris and team are excellent. I highly recommend John Payne in Lee. They worked hard to support our purchase and coordinate a massive chain. Great communication and very professional even under lots of pressure. And we are very happy with our new house.

Dagmara · 24 March 2025

Agent replied · 27 December 2024

Thank you, Dagmara! We're thrilled to hear about your positive experience with Chris and John. It’s great to know our team's hard work and communication made a difference in your home-buying journey. Congratulations on your new house!

5/5

Google

Chris and Will at the Lee Branch were great, helped us sell our home above asking, and managed to get us a property. All in record time.

Luke · 2 September 2025

Agent replied · 9 September 2025

Hi Luke Smoothy, Thank you for the great review of our John Payne Lee team. It’s fantastic to … More

5/5

Google

Romi and the team at John Payne Lee have been fantastic in helping our move to Lee. From the first viewing, making an offer, and signing documents until getting the keys to our new rental, Romi was so helpful and really quick to respond. We only had 2 weeks from the viewing date to move out, and Romi made the experience stress free.

Azrin · 24 March 2024

Agent replied · 19 June 2024

Hi Azrin, thank you so much for your kind words! We're thrilled to hear that Romi and the team at John Payne Lee provided you with exceptional service throughout your move to Lee. We pride ourselves on being responsive and making the process stress-free. We appreciate your feedback!

5/5

Google

William showed us a property near Lee, he patiently answered of all our questions and was incredibly knowledgeable about the particulars of the property and the area. Strongly recommend dealing with William!

Jim · 8 August 2026

Agent replied · 11 August 2026

Thank you for your fantastic 5-star review, Jim! We’re delighted to hear that William provided such a knowledgeable and helpful property viewing experience. It’s great to know he was able to answer your questions and share his knowledge of the property and local area. We really appreciate your recommendation and will be sure to pass your kind words on to William and the John Payne Lee team. Best wishes, The John Payne Lee Team

5/5

Google

Wonderful service from start to finish. I was a first time buyer so their support and patience was invaluable. I couldn't recommend their staff or service anymore highly!

Ross · 14 August 2026

Agent replied · 17 August 2026

Thank you so much for your fantastic 5-star review, Ross! We’re delighted to hear that you received such wonderful service from start to finish, and that our team could provide the support and patience you needed as a first-time buyer. Buying your first home can be a big step, so it’s fantastic to know that the team at John Payne Lee helped make the experience as smooth and reassuring as possible. We really appreciate your kind words and recommendation, and we’ll be sure to share your feedback with the team. Congratulations on your new home!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read John Payne's Google reviews

Questions about John Payne

How many reviews does John Payne have?

John Payne's London office has 289 reviews across 1 platform: 289 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is John Payne's rating?

John Payne is rated 4.9 out of 5 across all 289 reviews, and 4.9 out of 5 on Google from 289 reviews, checked 9 October 2026.

Has John Payne won any awards?

Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.

Where is John Payne's London office?

John Payne, 119 Burnt Ash Road, London SE12 8RA.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.