Trusted Agent profile · London
Verified
★★★★★
289 reviews across 1 platform
119 Burnt Ash Road, London, SE12 8RA
John Payne's office in London, at 119 Burnt Ash Road, is rated 4.9 out of 5 across 289 reviews on 1 platform, including 289 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGood viewings with Will
Thank you, Andrea, for your 5-star review! We’re pleased to hear that you enjoyed your property viewings with Will. We’ll be sure to pass your kind feedback on to him. We really appreciate you taking the time to share your experience with the John Payne Lee team, and we wish you all the best with your property search!
5/5
GoogleJohn Payne, Lee branch, helped us navigate our first house purchase. They were very professional, always responded to us quickly and helped push the sale along. In particular, Chris was very helpful and made sure that things progressed smoothly.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. Thanks. Customer Services
5/5
GoogleDone great deal Thanks
Thank you, Dana, for your 5-star review! We’re delighted to hear you were happy with the service and that our John Payne Lee team helped you achieve a great result. We really appreciate you taking the time to leave us a review and wish you all the best for the future!
5/5
GoogleI would highly recommend John Payne in Lee. We used them for our house purchase over 10 years ago and again just recently to sell the same house. Chris, Max and Will were professional and kept us regularly updated with regard to our sale. …
Thank you Alaine., I will pass that on to Chris and the Team! Kind regards Karen Hedges- Acorn Customer Services
5/5
GoogleI recently bought a flat through John Payne and they made the process a lot easier. Will Hughes was wonderful - very helpful and kept excellent communication with us throughout the whole process. Couldn't recommend them higher!
Thank you Clementine for leaving us a 5* review. We are really happy that you were pleased with the service you received from William and the team. Thanks, Customer Services
5/5
GoogleChris and the team have been absolutely amazing throughout the whole Sales process.
Thanks for the fantastic feedback, Mariam! We're thrilled to hear that Chris and the team made your sales experience exceptional. Your satisfaction means the world to us, and we appreciate you taking the time to share your thoughts!
5/5
GoogleFriendly, helpful, and willing to go the extra mile to make sure the viewing was easy.
Dear Virginia Wynn-Jones, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee
5/5
GoogleWe are moving into our new rental property on Saturday and have had a great experience with John Payne. Pernilla was really helpful, knowledgable and incredibly quick to reply when we had questions. The process was really smooth and Georgia …
Thank you Luke for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Pernila, Lisa and Georgia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI was very happy with the service offered by John Payne Lee Estate Agents. The Branch Manager and his staff were helpful and friendly, and did a great job selling my property.
Dear Maurice Langford, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI couldn't have hoped for a better estate agent than Will and team for my first property purchase. Everyone was very helpful at every step of the way and it made a daunting journey feel easy. Thank you to all the team!
5/5
GoogleWe recently purchased our new home through John Payne Estate Agents and the entire experience was handled professionally from start to finish. The team was professional, approachable, and always willing to go the extra mile to help us feel …
Dear Liv Fullerton, Thank you for your wonderful review! We are thrilled to hear that you had a … More
5/5
GoogleFantastic experience from Chris and Alexandra at the Lee branch. Really smooth and prompt service, and found tenants for my rental property at short notice. Great service as well by Alice from their pre-tenancy team. Very pleased all round!
Hi Alexander, Thank you for the great review of our John Payne Lee team. It’s fantastic to … More
5/5
GoogleExcellent service, all the staff were very helpful, professional and motivated but, Will Hughes went above and beyond and is a real asset to the company. I would highly recommend JP, they took as much stress out of selling and moving for us as they possibly could.
Thank you Alison for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Will and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRomi was fantastic during the viewing and pre-tenancy process!
Thanks for the great feedback, Emre! We're thrilled to hear that Romi made your viewing and pre-tenancy experience enjoyable. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
5/5
GoogleThe most helpful people you could ever wish to deal with in the very stressful process of buying a house. Very highly recommended.
Dear Graham, Thank you for your wonderful review! We are thrilled to hear that you had a … More
5/5
GoogleI had a fantastic experience working with John Payne(Alexandra Royle she’s a star) ! From our first meeting to the final closing, they were professional, responsive, and incredibly knowledgeable about the market. They took the time to …
Dear Rita Ogbu, Thank you for your wonderful review! We are thrilled to hear that you had a … More
5/5
GoogleFantastic experience selling our flat with John PAYNE Lee. Chris and Will were really supportive and worked hard to get us a great price, great buyers and kept across the completion process. A great experience, thank you so much.
5/5
GoogleWe worked with Claire and the team to sell our flat nearby. They really did do an excellent job for us. They made the sale easy and helped us almost on a daily basis to exchange and complete over 3 months, this was our first sale so they certintly set a bench mark for future estate agents! I would fully recommend them.
Thank you Adam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Claire and the Team. if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLoved meeting Will! He was great and super insightful :)
Dear Yano Moussavi, We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee
5/5
GoogleI would like to thank Chris and the team at John Payne Lee for their expert advice and help. Their knowledge of the local market is second to none and their marketing strategy was very effective. The personal approach they take to each sale makes the whole experience a lot less stressful.
Thank you Liam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and his Team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWill was great in helping sort out the details. A lot of agents end up being just key guardians but Will added a lot of value when things got a little messy due to issues with 3rd parties. All in Will and the office were a great help to the whole process.
Thank you Casimir for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Will met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery friendly and knowledgeable of the property. Appreciate it
Dear Daniel Spong, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, John Payne Lee
5/5
GoogleJohn Payne in Lee managed the sale of my flat in 2021. I was very pleased with the service. Max, Will and Chris were always very helpful, and as I had already moved from the area, they kindly looked after any tradesman that needed to enter …
Thank you Lindsey for leaving us a 5* review. We are really happy that you were pleased with the service you received Chris, Will and Max. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWill and his team are miles better than any other estate agent we've used before. They were normal human beings, professional, friendly, and clued up on adding value to a property. We were kept informed throughout our purchase and any issues were ironed out quickly. If we ever sell the house, we'll be using John Payne. Thanks!
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Will and his colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 289 reviews across 1 platform: 289 on Google.
John Payne London is rated 4.9 out of 5 across all 289 reviews, and 4.9 out of 5 on Google from 289 reviews.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
John Payne London, 119 Burnt Ash Road, London, SE12 8RA.
