Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSam was a pleasure to deal with from start to finish. He showed us a number of places around Hither Green and turned up on time every single time, which sounds like a small thing but makes a real difference when you’re juggling viewings around work. He’s friendly and down to earth, and there was never any pressure - just honest answers to what we asked and a genuine sense that he wanted us to find the right place rather than just any place.
Niel · 10 August 2026
Agent replied · 11 August 2026
Thank you for your fantastic 5-star review, Niel! We’re delighted to hear that Sam made your property search around Hither Green such a positive experience.
It’s great to know that his punctuality, friendly approach and honest advice helped make the process easier, without any pressure. We really appreciate your kind words and will be sure to pass your feedback on to Sam and the John Payne Lee team.
Best wishes,
The John Payne Lee Team
★★★★★ 5/5
GoogleWe purchased our 3-bedroom house through Will at John Payne Estate Agents. Will was a pleasure to work with from start to finish. Buying a home is always stressful, but his friendly and approachable nature put us at ease throughout the process.
Will was always honest, open, and easy to deal with. He helped us negotiate an earlier move in date with the seller, and kept the communication between both parties professional and diplomatic, ensuring that everyone’s needs were met.
Thanks to his dedication and communication skills, we are settled into our new 3-bedroom home. If you are looking for an estate agent in the area who combines integrity with a warm, personable approach, look no further than Will at John Payne. Thank you, Will, for helping to make our move a reality!
Jay · 16 July 2026
Agent replied · 8 July 2026
Dear Jay,
Thank you for taking the time to leave such a fantastic five-star review.
We're delighted to hear about your experience with Will and the Lee team. Buying a home can be a complex and stressful process, so it's wonderful to know that Will's honest, approachable, and professional manner helped make your journey a positive one.
Your kind words about his communication, negotiation skills, and dedication will mean a great deal to Will. Supporting both buyers and sellers throughout a transaction is something we take great pride in, and we're pleased he was able to help you achieve your move.
Thank you again for choosing John Payne Lee, and we wish you every happiness in your new home.
Kind regards,
John Payne Lee
★★★★★ 5/5
GoogleWe had a great experience with John Payne selling our home. A special thank you to Sam and the rest of the sales team, who were always helpful, responsive and covered one another seamlessly during absences.
Their valuation was spot on from the beginning. Although we initially tried slightly higher due to variations from other agents, we ended up selling within a week at the original price John Payne recommended. We really appreciated all their hard work and would highly recommend them as the trusted, longstanding local agent that they are.
Yas · 9 June 2026
Agent replied · 26 May 2026
Dear Yas A,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sam and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
John Payne Lee
★★★★★ 5/5
GoogleI wanted to say a big thank you to Sam Cheeseman for all the help he gave while my parent was buying their first home.
From the start, Sam was really easy to talk to, and he explained things clearly, which helped take a lot of the stress out of the process. He was always happy to answer our questions (and we had quite a few), and he kept us updated throughout, which made everything feel much more manageable.
He was supportive, and genuinely seemed to care about helping us through such an important step. Buying a first home can be quite overwhelming, but Sam made the whole experience feel a lot smoother.
We would also highly recommend John Payne Lee for their excellent service and support throughout.
Thanks again, Sam we really appreciate everything you did for us.
Kiru · 9 May 2026
Agent replied · 7 May 2026
Dear Kiru,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sam. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
John Payne Lee
★★★★★ 5/5
GoogleWe were very happy with the service we received. Communication was excellent throughout, and we were kept up to date at every stage. Chris was polite, helpful, and considerate, and any questions we had were answered promptly where possible and any that couldn’t we were assured that it would be looked into and followed up on. Overall, a very positive experience and we would happily recommend John Payne services.
Chilem · 1 June 2026
Agent replied · 26 May 2026
Dear Chilem,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Chris. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards,
John Payne Lee
★★★★★ 5/5
GoogleWilliam Hughes is the man you want to see when booking a viewing with John Payne. William makes you feel very welcome and open in asking questions without the typical clinical responses you would normally fear to get from an agent. A great guy, and a great ambassador for John Payne.
Christopher · 24 September 2026
Agent replied · 30 September 2026
Thank you, Christopher, for your fantastic 5-star review! We’re delighted to hear that William made you feel welcome and comfortable throughout your viewing. We really appreciate your kind words and recognition of William as a great ambassador for the John Payne Lee team.
★★★★★ 5/5
GoogleWilliam was very helpful during our property viewing. He took the time to show us around the house thoroughly and explained the various extensions and improvements that had been made to the property. He was knowledgeable, approachable, and happy to answer all of our questions.
Ranjana · 13 June 2026
Agent replied · 15 June 2026
Dear Ranjana Jayaprakash,
We greatly appreciate your 5-star review and the time you took to share your experience with William. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
John Payne Lee
★★★★★ 5/5
GoogleAlways responsive and have been great to deal with as I’ve navigated renting my property. Pernilla has been especially helpful 😊 …
Lily · 24 August 2026
Agent replied · 29 August 2026
Thank you, Lily, for your lovely 5-star review! We’re so pleased to hear that you’ve found the team at John Payne Lee responsive and helpful while navigating the rental of your property. It’s fantastic to hear that Pernilla, in particular, has provided such great support throughout the process.
Providing reliable communication and a smooth, professional lettings service is really important to us, so your feedback means a lot. We’ll be sure to pass your kind words on to Pernilla. Thank you again for choosing John Payne Lee, and we look forward to continuing to support you!
★★★★★ 5/5
GoogleWe chose to go with John Payne Lee for our recent house sale as we had a good experience when buying the property with them. Everything was great once again when selling; Chris, Will and the team got us an offer over the asking price within 7 days of being on the market and the rest of the process was smooth and hassle-free. Thanks team.
Alex · 22 August 2025
Agent replied · 12 November 2025
Hi Alex Yeoman!
Thanks for your feedback, our team love getting reviews through. It's fantastic … More
★★★★★ 5/5
GoogleI had a great experience buying a flat through John Payne (Lee branch). Will and Chris were friendly, helpful and responsive throughout the process including being v responsive to some post-purchase follow ups. Alison, the Sales progressor, was also excellent with keeping things moving as fast as possible. I would recommend.
Elspeth · 24 December 2025
Agent replied · 24 March 2026
Dear Elspeth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
★★★★★ 5/5
GooglePernilla Johansson was extremely efficient, friendly and professional and ensured everything went smoothly. I highly recommend her!
Joanna · 4 September 2026
Agent replied · 7 September 2026
Thank you, Joanna, for your fantastic 5-star review! We’re delighted to hear that Pernilla provided such an efficient, friendly and professional service and helped ensure everything went smoothly. Your recommendation means a great deal to us, and we’ll be sure to share your lovely feedback with Pernilla and the wider John Payne Lee team. Thank you again for taking the time to share your experience!
★★★★★ 5/5
GoogleSam was absolutely amazing to deal with. Helped us with the all process of buying our first home, making the experience very smooth and quick. Great communication and always happy to help. Thank you again Sam
Natalia · 23 April 2026
Agent replied · 7 May 2026
Dear Natalia Queiroz,
Thank you for your wonderful review! We are thrilled to hear that you had a … More
★★★★★ 5/5
GoogleWill is super nice, arranging the viewing at first convenient slot, showing me around and answering my endless questions patiently. Overall really nice experience.
Yuan · 18 July 2026
Agent replied · 20 July 2026
Thank you, Yuan, for your lovely 5-star review.
We're so pleased to hear that Will provided such a positive viewing experience. It's great to know he was able to arrange a convenient appointment, answer all of your questions with patience, and make the process enjoyable from start to finish.
We'll be sure to pass your kind comments on to Will. Thank you for your feedback, and we wish you all the best with your property search.
Kind regards,
The John Payne Lee Team
★★★★★ 5/5
GoogleWill is professional, responsive and easy to deal with throughout the process. I would highly recommend him to anyone looking for a reliable estate agent.
Marteka · 10 July 2026
Agent replied · 13 July 2026
Thank you, Marteka, for your excellent five-star review.
We're delighted to hear that Will provided such a professional and reliable service throughout your experience with our John Payne Lee team. Being responsive, approachable and keeping customers supported throughout the property journey are all key parts of the service we aim to provide.
Your recommendation means a great deal to us, and we'll be sure to share your kind feedback with Will and the wider Lee team. Thank you for choosing John Payne, and we wish you all the best with your property journey.
★★★★★ 5/5
GoogleWe just had the pleasure of being shown around two properties by William Hughes and the experience was excellent from start to finish. He was punctual, knowledgeable, and very approachable, taking the time to answer all of my questions in detail without making me feel rushed. Very professional and friendly service, I would highly recommend him to anyone looking for a smooth and enjoyable property viewing experience.
Marta · 10 August 2026
Agent replied · 11 August 2026
Thank you for your wonderful 5-star review, Marta! We’re delighted to hear that William provided such a professional and enjoyable property viewing experience.
It’s great to know he was punctual, knowledgeable and took the time to answer all your questions without making you feel rushed. We really appreciate your recommendation and will be sure to pass your kind words on to William and the John Payne Lee team.
Best wishes,
The John Payne Lee Team
★★★★★ 5/5
GoogleI can highly recommend John Payne, Lee office. Chris and Will were extremely helpful throughout the process of selling my house, always on hand to answer questions, plenty of viewings and ultimately a sale. I would definitely use them again. A mention to Alison, the sales progressor too, very good and on the ball.
Sarah · 22 October 2025
Agent replied · 12 November 2025
Dear Sarah Mccusker
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleWilliam is really kind and helpful. He explained everything clearly. Thank you.
İncilay · 12 September 2026
Agent replied · 16 September 2026
Thank you so much, İncilay, for your lovely 5-star review! We’re delighted to hear that William was so kind and helpful, and that he took the time to explain everything clearly throughout the process.
At John Payne Lee, we pride ourselves on providing friendly, professional and straightforward advice, so it’s wonderful to know you had such a positive experience. We’ll be sure to pass your kind words on to William.
Thank you again for choosing John Payne Lee, and we wish you all the very best!
★★★★★ 5/5
GoogleJohn Payne Lee have been fantastic for us. Will is so kind and thoughtful, made the whole process feel very comfortable and enjoyable.
Joshua · 15 June 2026
Agent replied · 26 June 2026
Dear Joshua Hayward, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWilliam was very knowledgeable and engaging. It is clear that he enjoys his work.
Amber · 5 August 2026
Agent replied · 11 August 2026
Thank you for your fantastic 5-star review, Amber! We’re delighted to hear that William was so knowledgeable and engaging during your experience.
It’s lovely to hear that his enthusiasm for his work came across, and we’ll be sure to pass your kind words on to William and the John Payne Lee team.
Best wishes,
The John Payne Lee Team
★★★★★ 5/5
GoogleSam was helpful and accommodating when arranging our viewing, punctual, friendly, and happy to give us time to look around without any pressure.
KS · 16 May 2026
Agent replied · 22 May 2026
Dear Ks T,
We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
John Payne Lee
★★★★★ 5/5
GoogleVery pleased with the service provided on purchasing our property listed by John Payne (Lee). From the initial viewing Will was super friendly and helpful, to the excellent stewardship throughout the purchase by branch manager Chris. Very …
Mus · 8 January 2026
Agent replied · 24 March 2026
Dear Mus B,
Thank you for your wonderful review! We are thrilled to hear that you had a … More
★★★★★ 5/5
GoogleJP have been amazing for us. Super communication throughout the house buying process. Especially Will, who did a splendid job with keeping us posted and liasing with the vendors.
Mohammed · 22 March 2026
Agent replied · 24 March 2026
Dear Mohammed Imthiyaz,
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleGreat service selling my mother's house through some difficult times. Sam was very thorough and pushed the exchange through.
David · 29 May 2026
Agent replied · 2 June 2026
Dear David Andrews,
We greatly appreciate your 5-star review and the time you took to share your experience with Sam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
John Payne Lee
★★★★★ 5/5
GoogleSam was great on the viewing today. Very friendly, professional and able to answer questions that we had.
Lisa · 16 May 2026
Agent replied · 22 May 2026
Dear Lisa,
We greatly appreciate your 5-star review and the time you took to share your … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
