Trusted Agent profile · London
Verified
★★★★★
289 reviews across 1 platform
119 Burnt Ash Road, London, SE12 8RA
John Payne's office in London, at 119 Burnt Ash Road, is rated 4.9 out of 5 across 289 reviews on 1 platform, including 289 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John Payne, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI can honestly say no matter how calm one tries to remain, moving house is an emotive and complex process where there are many moving parts. Chris and Will at John Payne, Lee; time and time again showed their knowledge, expertise and …
Thank you so much for such a lovely review! wishing you every happiness in your New Home- Karen Hedges- Acorn Customer services
5/5
GoogleAfter having several Estate Agents value the house it was an easy choice to pick John Payne. Obviously very knowledgeable on the local market, but most importantly very easy to work with. Everyone I dealt with at the branch in Lee-SE12 was …
Hi Graham! Thank you for your kind words and for choosing John Payne. We're thrilled to hear that our team in Lee provided excellent service throughout the sale of your property. It's our pleasure to assist you every step of the way. We truly appreciate your recommendation.
5/5
GoogleWill and Chris did a great job of helping us sell our property. They were friendly and professional from the start and didn't do a hard sell like some estate agents. I really feel they worked hard to get our sale through and would definitely recommend John Payne to others.
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Will and Chris and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleBefore I started looking for a property, I've heard so many horrible things from other people that bought properties, so I was ready for the worse. But Chris and his colleagues at John Payne Lee branch have been fantastic in communicating, …
Thank you Mantas for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMax and Chris have accompanied me (first time buyer in this) along the complex real estate process with their costant expertise , positive attitude and prompt responses (both by emails and phones). Strongly recommended.
Hi Andrea! Thank you so much for your 5-star rating! We're thrilled to hear that Max and Chris provided you with constant expertise, a positive attitude, and prompt responses throughout your real estate journey. We truly appreciate your recommendation.
5/5
GoogleI highly recommend the Lee branch of John Payne and their staff for their great customer service and friendly attitude towards their clients. Katie was fantastic in helping us find out new flat and we're all really happy with it. Couldn't of asked for a better agent to take care of us.
5/5
GoogleI recently bought a house through John Payne Estate Agents, and had a great experience. Expert viewings, repeat viewings when we needed to, timely comms and clear instructions on the process. Recommended
Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
5/5
GoogleGreat support and service throughout the entire selling process. Our house sold within a few days of the viewing set up by John Payne. The team were very responsive and proactive at all times, Will definitely went the extra mile for us. Highly recommended!
Thank you Chris for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleThe team in the Lee branch were fantastic. No question or problem too big or small, and always seemed genuinely happy to help. Would absolutely use them again next time, and have recommended to friends and family. Thanks again to Will, Max & Chris
Thank you Will for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris, Will and Max. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI just bought a flat through John Payne and am incredibly happy with the service I received. Chris (Lee office) was so helpful throughout the entire process. He went out of his way to keep me updated regularly and was so responsive and personable. I'd definitely use John Payne to sell my flat in the future! Thank you, Chris!
Thank you Rita for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWill, Jack and their team from the Lee branch did a wonderful job of accompanying us on the journey to ownership. First, Will found us a place filling our requirements, and then, they were able …
Thats a wonderful review, thanks so much and congratulations on your first home ! Best wishes Acorn Customer Services
5/5
GoogleExcellent service from a team of local experts. We were kept informed at every stage of the sale and had complete confidence in John Payne’s professionalism and rigour.
Thank you Louisa, we are delighted that you were happy with the service provided by our Lee office. Best wishes Acorn Group Customer Services
1/5
GoogleNot good I'm afraid. They don't really care about this area, coming back uninvited and putting up their "Let and managed" boards outside mine and other's property. Besides ruining my front wall, just take a look at all their discarded boards around the place. Please stop putting up let and managed boards on properties that you haven’t let out in the last year.
Hi Cathy. I am sorry to hear this and will look into your issues if you can give me some more details. Perhaps you could email me the addresses of where you feel we are not entitled to have a board up and I will of course have it removed. With regards to deposit returns, I can’t comment on your friends experience without more information but we are bound by the obligations set by the Tenancy Deposit Schemes and as members of The Property Ombudsman and ARLA, we are always happy to corporate with a disputes that arise. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleMax helped us tremendously with our purchase. He was approachable and quick to respond to queries and emails. The whole process took less than ten weeks from 1st viewing to collecting the keys and we are now in our new delightful home.
Thank you Sally for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHad a great house selling experience with John Payne. They were professional, responsive, always on top of the current situation, chasing buyers when required and seems to have gotten us a good sale. Very happy customers
5/5
GoogleI found Chris at John Payne to be professional and highly efficient. He was able to sell our property at asking price and at speed! he clearly knew exactly the kind of client that would be interested in our property and wasted no time in …
Thank you Caroline for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Chris met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI can't speak highly enough about John Payne Lee and all of their agents, they were amazing! They were patience and on top of everything in regards to my sale, they made sure that they kept me updated with each and every step which allowed …
Thank you Renee for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI would highly recommend John Payne Lee estate agents, I found them to be very efficient and professional when selling my flat recently. I bought my property from the same team here 5 years ago and had a good experience then as a first time …
Thank you Cat for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris, Alison, Will and the Lee team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleChris & Max from John Payne recently helped us to sell our house in Hither Green. They were very clear and responsive with their communication and they helped us to negotiate a good market price. I would recommend this agency.
Thank you Julia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris and Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleHighly recommend the JP Lee team. They held my hand all the way and went above and beyond. Efficient, professional, friendly staff. I cannot praise the manager, Chris Wadeson enough. Thank you.
5/5
GoogleWe bought a house with John Payne and they couldnt have been anymore helpful, from start to finish the process was was handled smoothly and every step of the way they kept us informed with everything that was going on. Will in particular was honest and very pleasent to deal with throughout.PositiveQuality, Professionalism
Thank you Stefan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleFrom the very start John Payne have gone the extra mile to help with our house sale, even popping over to close a door that we had left open! This has been a pleasant experience and I would highly recommend John Payne. Many thanks personally to Will, Chris and the rest of the team.
Thank you Lesley for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Chris, Will and the team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleReceived excellent service from Will Hughes and his colleagues at John Payne in Lee. They made every effort to ensure the right asking price reflecting the true value of my property. Will kept in regular contact throughout the sale and was proactive in moving it forward.
5/5
GoogleGreat service. Chris and the team were very helpful!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Chris and his team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Payne's London office has 289 reviews across 1 platform: 289 on Google.
John Payne London is rated 4.9 out of 5 across all 289 reviews, and 4.9 out of 5 on Google from 289 reviews.
Yes. In The Trusted Agent 2026 awards: John Payne, London won Trusted Agent.
John Payne London, 119 Burnt Ash Road, London, SE12 8RA.
