Trusted Agent profile · London

Verified

JLL Nine Elms London reviews

4.6

★★★★★ Excellent

526 reviews across 3 platforms

Unit C1, 4 Riverlight Quay, London, SW11 8DG

Part of JLL Nine Elms, see every office.

JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.

4.6 / 5

498

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

Business-wide

5.0 / 5

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords3 reviews

5.0 / 5 Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Hugh, 29 September 2018Read all 3 from landlords

Tenants6 reviews

5.0 / 5 Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Joe, 3 August 2020Read all 6 from tenants

About JLL Nine Elms London

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I had an excellent experience working with MANN Canterbury. From start to finish, their dedication and efficiency were impressive. They quickly understood our needs and worked tirelessly to find new home. Communication was seamless, and …

Ann · 5 January 2026

Agent replied · 5 June 2026

Thank you for your fantastic review! It was a pleasure assisting you in your search for a new home. We take pride in our efficiency and commitment to understanding our clients' needs. We are thrilled to hear that you had a stress-free … More

1/5

Google

If you are a foreigner please note the following should you wish to rent a property from this company. They will happily take your money but there is no aftercare if problems arise once you’re in. My brother is suffering with a mouse in …

Saadet · 8 October 2025

Agent replied · 9 November 2024

Dear Saadet, we have been in direct communication with your brother and kept him updated daily regarding progress on solving this issue. Pest control was dispatched immediately, and the landlord has followed their recommendations. This is … More

5/5

Google

Xav and Joanna really worked hard to find the right tenants in as short a period of possible once I know the previous occupiers were leaving. They managed the whole process smoothly and calmly, and I now can't wait to welcome my new tenants to the property in just a couple of weeks.

Frank · 1 May 2026

5/5

Google

I recently used Mann to let my property and it was a very quick and easy process. The team found a tenant within 2 weeks of listing and then provided me with all the necessary information. A really helpful group of people and would recommend to others. Paul, Jordan, and Jazmyn all very personable and helpful.

Hamish · 5 June 2025

Agent replied · 5 June 2026

Thank you Hamish for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

We had a fantastic experience with R&D. They made the whole process smooth and stress free, kept us updated at every step, and were always friendly and helpful. Thanks to them, we were able to settle in quickly and even slept well on our …

Wes · 19 September 2025

Agent replied · 19 July 2026

Thanks Wes! We are pleased we could be of assistance to getting you settled into your new home.

5/5

Google

I had a great experience renting through JLL. The entire process, from viewing the property to signing the lease, was smooth and efficient. The agent, Xav and Yasmin, I worked with was friendly, responsive, and always willing to answer my …

Biao · 8 October 2025

Agent replied · 24 March 2026

Dear Biao, what a lovely review to read. Many thanks for taking the time to leave feedback.

5/5

Google

Manns Lettings were superb in helping get my property listed to rent and found a tenant for me within 1 week of it being live. As a first time landlord none of the other High Street estate agents even came close to how informative and helpful Manns were throughout the process. Big thanks to Paul and Lauren for making it an extremely painless process!

Chris · 5 June 2024

5/5

Google

Great experience with JLL in getting my new property secured quickly, especially in today’s crazy rental market. Xav and Joanna who were dealing with me were extremely helpful and I genuinely felt they went above and beyond to help me get …

Ross · 8 October 2025

Agent replied · 24 March 2026

Thank you for your glowing feedback. We're thrilled to hear about your great experience with JLL, especially in securing your new property quickly in the current competitive rental market. It's wonderful to know that Xav and Joanna provided … More

5/5

Google

I have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.

Helen · 4 July 2022

Agent replied · 4 July 2026

Thank you so much, Helen. This was so lovely to read!

5/5

Google

Great experience with Xav from JLL on our recent rental process. After searching for a new property for many months, we were able to finally secure our new home quickly, efficiently and without any stress following lots of broken promises …

Jessica · 8 October 2025

Agent replied · 24 March 2026

Thank you for sharing your excellent experience with us. We're delighted to hear that Xav and the JLL team were able to help you secure your new home quickly and efficiently, especially after a long and challenging search. It's great to … More

5/5

Google

I had a chance to use Mann, Canterbury. Sheryl made the whole process very easy from viewing, liaising with the connected parties till the completion. I would recommend their service!

Sharoon · 5 June 2024

Agent replied · 5 June 2026

Thank you Sharoon Sardar for taking the time to leave us your great 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I had an excellent experience working with CBRE and JLL, they made my move incredibly smooth and professional. A special thank you to agents Dejvi and Xav for their outstanding support and responsiveness throughout the process. Their attention to detail and clear communication made a real difference. I’ve already recommended their services to several friends and wouldn’t hesitate to recommend them to anyone in search of trustworthy, efficient, and dedicated letting agents.

C · 5 October 2025

5/5

Google

Many thanks to Xav for being super helpful throughout the rental process. Appreciate expertise, patience and support! Was a pleasure working with him!

Lena · 23 October 2025

5/5

Google

Xavier was fantastic! He showed myself around the property and was friendly and enthusiastic! When securing the property, he was continuously helpful and constantly replied to my many WhatsApp messages.

Sophie · 29 May 2024

Agent replied · 29 October 2023

Dear Sophie, thank you for taking the time and leaving this fantastic review for Xavier! Great to hear he was helpful and responsive. Best wishes, JLL

5/5

Google

We had a great experience with JJL in our new building. Xav Hastings has been incredibly helpful and always responded so quickly to any questions we had. Overall a wonderful experience with minimal stress thanks to the great employees. All the best!

Maria · 23 March 2025

5/5

Google

I was recently transferred from overseas into our UK operation branch in London. So I had to find a fast and quick mobilization which required immediate availability of apartments (flats) and quick contract and paperwork processing. I had …

Anderson · 8 October 2025

Agent replied · 27 December 2024

Dear Anderson, Thank you for sharing your experience with us! We're delighted to hear that … More

5/5

Google

Poppy Brown was diligent and curated a great list of flats for me to see. JLL has a good inventory and were very efficient when it came time to complete. No complaints.

Alessio · 23 March 2024

Agent replied · 24 March 2024

Dear Alessio, we're very grateful for your 5 star review and kind words for Poppy, we're certain she will appreciate it! Thanks, JLL

5/5

Google

Thanks Xav for a good experience!

Lamiia · 26 April 2025

Agent replied · 24 March 2026

Thank you Lamiia for your feedback.

5/5

Google

I recently rented a property and was very happy with the service provided. Lauren was extremely helpful with my search and the whole process went smoothly. 5 stars!

Katie · 5 June 2024

Agent replied · 5 June 2026

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Had a really good service from these guys. Holly in the letting department really helped in what i needed and got it done quick. Will 100% use Mann again.

Liam · 5 January 2026

Agent replied · 5 June 2026

Thank you for the positive review! Providing excellent service is our top priority and we're thrilled that Holly was able to help you quickly. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Xav made my moving process so much easier.

Sofia · 23 March 2025

Agent replied · 27 December 2024

Thank you for your 5 star review!

5/5

Google

Xavier was great and fast at replying throughout!

Jamie · 23 March 2025

Agent replied · 24 March 2026

Dear Jamie, Thank you for your feedback. We're glad to hear that Xavier provided excellent … More

5/5

Google

Could not have asked for better experience from start to finish, and then some. Sam Driscoll was fantastic, helpful communicative and went above and beyond to support and help us- even after the sale went through, not something you get every day! Would be more than happy to recommend him to anyone, and would use their services again in the future. A massive, genuine thank you.

Ria · 5 June 2019

Agent replied · 5 June 2026

Hi Ria, It is great to read another 5 star review for the Canterbury branch of Mann Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Sarah

5/5

Google

Mann Sales and Letting Agents Canterbury were brilliant at coordinating renovations to the rented property and they found a new tenant straight away. I would recommend them.

Jeanette · 5 June 2024

Agent replied · 5 June 2026

Jeanette Bell many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read JLL Nine Elms's Google reviews Leave JLL Nine Elms a review

Questions about JLL Nine Elms London

How many reviews does JLL Nine Elms London have?

JLL Nine Elms's London office has 526 reviews across three platforms: 498 on Google, 14 on Facebook (across the whole business), 14 on View Agents.

What is JLL Nine Elms London's rating?

JLL Nine Elms London is rated 4.6 out of 5 across all 526 reviews, and 4.6 out of 5 on Google from 498 reviews.

What do landlords say about JLL Nine Elms London?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."

What do tenants say about JLL Nine Elms London?

6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."

Where is JLL Nine Elms's London office?

JLL Nine Elms London, Unit C1, 4 Riverlight Quay, London, SW11 8DG.

Is this your office? Claim your page.