Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat team at Royton and Shaw. Jade, Michaela and Oliver were all extremely helpful and responded quickly to queries. The purchase of my property went swiftly and smoothly with their help.
Thanks Rebecca! We are pleased that you have found your experience with us helpful, all the best.
1/5
GoogleI would warn any students against renting from these people, my son rented a propert for a year, he moved out in June, and has been fighting to get his deposit back since then, we call every week and are fobbed off with excuse after excuse, have been promised countless times that it's being sorted, It is now 7th August and he still hasn't got it back so if you're relying on your deposit to rent somewhere else you've got no chance.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat experience with the Canterbury branch, Holly has been an amazing help with securing us our new home which we've happily settled into. Thanks again!!
Thank you for taking the time to share your positive experience with Holly and our Canterbury branch! We are committed to providing exceptional service and we are thrilled to hear that we were able to help secure your new home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAfter an awful experience with my last agency I was very eager to move forward with someone new and Mann did not disappoint. The entire process was quick and everyone (Especially Jazmyn, Jordon and Lauren) were so helpful and easy to talk to. Me and my partner are now settled and very happy in the flat we are renting and would definitely recommend Mann.
Kai thanks for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much Sheryl and her team in finding me a perfect first time investment opportunity. You were so friendly, efficient a quick. Nothing was too much of a bother and we secured a beautiful place in half the time I expected. Thank you so much to Paul for letting it out within a record time with wonderful tenants. Your were all so professional and efficient. I couldn't have asked for anything more. I highly recommend this company and would definitely use again.
Many thanks for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently purchased a flat through Mann Countrywide, and I highly recommend the team at the Canterbury branch for helping me get such a dream property. With particular mention and a huge thank you to Abbie Goodhew who went out of her way from start to finish, keeping me constantly updated, explaining things when I needed help, chasing up lenders & solicitors and generally being a rock though a particularly stressful journey. She is a super star and anyone would be lucky to have her involved with any property you'd like to buy or sell.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleMe and the fiance were looking for a place along with a couple friends. We found one under mann's property lineup. As we went through with our viewing Danny was an exceptionally helpful aid in details, understanding the property and letting us know what needs to be done further. Afterwards we were in constant communication with Lauren once we were accepted as residents of the property, answering even the smallest of the questions as this was our first time with a lot of things. All in all We are exceptionally happy with both the services and the people we got to talk and interact with.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleSo today I completed on my house! Due to the personal circumstances of which i needed to purchase a property I was very fortunate to have had Sheryl guide me through a tough process. She was a friendly voice I needed to hear on the phone but was also very professional and certainly knows her stuff. I would like to say thankyou for everything and to the rest of the staff members too for always being on the ball.
Thank you so much for the kind words and for choosing us to guide you through the process of purchasing your new home! We strive to provide a professional yet friendly experience for our clients and we are glad to hear that we were able to make it a little easier for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had the absolute pleasure of working with Angela Wyles as my Residential Property Manager, and I cannot recommend her highly enough. Throughout my tenancy, Angela has always been incredibly responsible, responsive, and proactive. She consistently went above and beyond to make sure everything was handled smoothly, from day-to-day matters to any questions or requests I had. Her attention to detail and willingness to help made the whole rental experience stress-free and enjoyable.
What a wonderful review to receive, thank you so much for taking the time to leave feedback. I will ensure this is passed on.
5/5
GoogleI highly recommend Mann Countrywide. Had a great experience with Jordon and Paul who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! Thanks again!
Thank you for your thoughtful 5* review Hasan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJazmyn was absolutely amazing and went above and beyond for us. She knew exactly what we needed in a flat and we had the keys to somewhere within 2 weeks. Would highly recommend this estate agents.
Thank you Ruby for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleXav Hastings was very helpful and responsive
Thank you for your five star review.
5/5
GoogleI had an amazing time renting with JLL. Incredibly responsive, thorough and organised team. Special shoutout to Siobhan, who answered our texts at any time and helped us throughout the whole process, even until today. I would highly recommend JLL!
Dear Mateo, we strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Siobhan, and hope we can help again in the future again! Thank you, JLL
5/5
GoogleXavier was excellent in our flat hunt! Got us in for a viewing and pushed paperwork through for a very quick turnaround. Very friendly and always happy to help, couldn’t recommend more!
5/5
GoogleCharlie was incredibly helpful throughout the entire process - always responsive, transparent, and proactive. He made everything run smoothly from start to finish, which really took the stress out of the experience.
5/5
GoogleMichaela made selling my house amazingly stress free. She updated me as often as she could and was incredibly helpful.
5/5
GoogleWe have just recently moved into our first home and welcomed our first baby. The whole process took a lot longer than expected but Michaela in particularly made sure to update us every time there was an advance in the process. We are very grateful ☺️
Molly, Congratulations on your first home and your new arrival as well. What an exciting milestone for your family. Thank you for your lovely feedback, and we’re so pleased we could be part of such a special time for you.
5/5
GoogleMann have been incredible for us, helping get us sorted in just under two weeks. They have been very helpful and have tried to make everything as easy as possible. A special thanks to Lauren who continues to be amazing with helping us with little bits even after we have moved in. Could not recommend more highly.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was great working with Xav. He was very helpful, professional, and always quick to reply. Very satisfied with the overall experience.
Thank you so much, Oktay. We're delighted that Xav provided such helpful and professional service throughout your experience. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleWe have been using Paul and his team to find tenants for our properties in Canterbury for a number of years and would have no hesitation in recommending them. They fully understand our requirements in a tenant and regularly keep us up to date with progress. A big thank you especially to Paul and Lauren!
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleXav was highly professional, knowledgeable, and extremely responsive. Communication was clear and efficient throughout, and he handled everything quickly and credibly. A very smooth experience overall, would recommend.
5/5
GoogleA very big thank you to Jazmyn and the entire team for their help in making our move very smooth and stress-free! We really appreciate your support and professionalism!
Many thanks for the great 5* review and your kind words Ronke. Best wishes, Lucy, Customer Relations.
1/5
GoogleUnfortunately had to change my review! We rented a flat September 2019-August 2020 in Canterbury. Everything was smooth and Joe from Mann was very helpful getting us a flat, however we were only told by Mann that the flat had a slight mould problem after we had signed and moved in. Little did we know, the flat and all flats above and opposite had SEVERE mould problems. I developed asthma and an eye issue throughout that year and my lungs still aren't the same now. I told Mann about this problem and they said "don't worry you won't be blamed for mould" after I told them I couldn't breathe. No support from them at all when I told them the landlords wouldn't help the mould problem. Very disappointed with Mann. (Flat was in Bingley Court and I've heard most flats on the river side have mould issues now).
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JLL Nine Elms's London office has 526 reviews across three platforms: 498 on Google, 14 on Facebook (across the whole business), 14 on View Agents.
JLL Nine Elms London is rated 4.6 out of 5 across all 526 reviews, and 4.6 out of 5 on Google from 498 reviews.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
JLL Nine Elms London, Unit C1, 4 Riverlight Quay, London, SW11 8DG.
