Trusted Agent profile · London
Verified
★★★★★
526 reviews across 3 platforms
Unit C1, 4 Riverlight Quay, London, SW11 8DG
Part of JLL Nine Elms, see every office.
JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.
498
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
14
Reviews on View Agents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Read all 3 from landlords
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Read all 6 from tenants
JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleXav was awesome throughout the process. Answered all our questions asap. Would recommend to anyone looking for an estate agent.
Thank you so much, Finn. We're delighted that Xav provided such responsive and helpful service throughout your experience. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleJazmyn has been super friendly and helpful, she made the viewing process so enjoyable and answered any questions we had with no hesitation. Her communication has been amazing and there’s hardly been any wait between emails! I’m so grateful as moving is such a stressful process and she’s really taken some of that worry away🥰 from my personal experience I would really recommend Mann Canterbury, definitely the best letting agents I’ve dealt with so far!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving just moved to the UK, we were pretty overwhelmed by all the admin we had to sort out, finding a place to live was by far the biggest challenge. Siobhan and Joanna were absolutely amazing at getting us settled into our new home. They explained everything so clearly and made the whole process feel easy. We couldn’t recommend them enough!
Dear Briar, what a lovely review to leave. Many thanks for taking the time to provide feedback.
5/5
GoogleI usually don’t trust estate agents too much, but I must say that my interaction with Siobhan and Joanna has been very positive. I was interested in renting a studio but was not able to view the place as I was abroad at the time. They were very helpful, efficient, and honest. There have been no bad surprises upon moving in and I can only recommend them.
5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
5/5
GoogleGreat team. I worked with the lettings team for two years running, and they've always been very friendly, professional, and a pleasure to deal with. Special thanks to Jazmyn, Paul, and Holly for their hard work, dedication, and professionalism. Students' let could be a stressful matter, but they made the whole experience smooth and positive throughout. Highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleProbably the most professional and efficient agent I’ve ever used, great property management services, special shout out to Lily Wang who is super helpful throughout our tenancy
Thank you so much, Tianqi! We're delighted that our property management services have exceeded your expectations. Lily will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleSteph and Xavier were very helpful for me to look for the flat and move in smoothly
Thank you so much, Rebecca. We're delighted that Steph and Xavier were able to help you find your flat and ensure such a smooth move-in. They will both be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a fantastic experience working with Chalie Jeffery from JLL. From the very beginning, he was friendly, professional, and incredibly knowledgeable about the local market. He took the time to really understand what I was looking for and showed me a great selection of properties that matched my needs and preferences. What stood out most was his honesty and attention to detail, there was no pressure at any point, just helpful guidance and thoughtful advice. Communication was always prompt and clear, and he was happy to answer any questions I had along the way. If you’re looking for a honest agent in the area, I’d highly recommend Charlie and his team. He made a nightmare experience with renting into a dream come true.
5/5
GoogleI was so blown away by how attentive Jazmyn was to what I was looking for. She was so polite, helpful and very knowledgeable In the field of property lettings. I highly recommend Mann the team are really lovely and property management always get back to you which I know from experience is such a blessing. Thank you so much
Many thanks for your fantastic 5* review and thanks for your kind words Meems. Best wishes, Lucy, Customer Relations.
5/5
GoogleJoanna and Siobhan were very helpful in initially showing us around the property ,and then organising everything that we have needed to do in order for us to arrange the tenancy. They kept us well informed, and any questions that we had during this time were answered promptly and thoroughly, which has been great.
Dear Samuel, what lovely feedback to received for Joanna and Siobhan. Thank you so much for taking the time to leave a review.
5/5
GoogleI have worked with Charlie Jeffrey to help me find my next rental and I can say that after 15 years living in London, my experience with him as an agent was the very best experience. He balanced professionalism with empathy and made us feel …
Dear Tina, thank you so much for taking the time to review, I will ensure this is passed on.
5/5
GoogleI want to thank Royton office, particularly Michaela for all her help and assistance during what has been a very drawn out sale process. Thank you All
Thank you for your kind words, Karen. We really appreciate your patience during a longer process and are so pleased we could support you along the way.
5/5
GoogleMichaela was a star! She was really helpful when buying my latest investment property. Regularly chasing up solicitors, prompt in her answers / resolutions to any issues. Made the whole process much easier and more pleasant! A refreshing change from previous experiences with estate agents. Thank you!
Thanks Daniel! Happy we could help, all the best going forward.
5/5
GoogleGreat service from the JLL team on helping me find new flat in record time. Special thanks to Charlie Jeffery in making the process very smooth and clear
Many thanks for leaving such positive feedback.
5/5
GoogleMegan was really superb in helping me find a flat in Westminster that suited me perfectly. Would absolutely recommend her as a professional agent. I was working with several agents from various agencies and Megan really stood out. Very professional and organized. She only showed me flats that represented exactly what i was looking for to make best use of my time. Very knowledgeable about the flat that I ultimately pursued. Pointed out all the positives and negatives very clearly. She was then very candid, transparent and efficient in the negotiation of all the terms. All in, I ended up in a flat that was exactly what i was after and the state of the flat when i moved in was exactly as promised. Very happy customer.
Hi there, Thank you for your touching note and your kind words for Megan. Fantastic to hear that she was knowledgeable, candid and transparent throughout the process, we do hope you will enjoy your new home! Thank you, JLL
5/5
GoogleIt was smooth and quick both Siobhan and Jonna were amazing to help everything to be sorted out very quickly and smoothly in a short period of time . Thanks both 🤍🤍 …
Thank you for your five star review.
5/5
GoogleI dealt with Xavier from JLL Nine Elms for our move to an apartment in Wandsworth. He was professional and friendly from the start, and easy to communicate with. Viewing and inspection was organised with a minimum of fuss, and comms re …
Dear Michael, Thank you for your positive feedback. We're delighted that Xavier and Joanne … More
5/5
GoogleWe had been searching for accommodation for our daughter as she is starting her second year at Kent Uni. We had been let down with her original letting, and were worried it was a bit late but when we spoke to Lauren at Mann she assured us she would would do her best to help She certainly came up with the goods and this house share is even better than the original one So glad we contacted Mann and thanks again to Lauren
Hello Caralyn, Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
1/5
GoogleAs a landlord, we found Mann canterbury very difficult to work with. The prices for maintenance were extortionately high and the communication broke down almost completely once they knew we decided to join another agent to manage our property. The branch manager would not handover the paperwork in “good time” to help smooth over this transition process because he just wanted to be difficult. We had work done to our property in August 2022 (contractor organised by the branch manager) and did not get an invoice until May 2023. Some of the charges were incorrect for example Mann had stated they had replaced our kitchen worktop but instead just repaired it and charged us for a new one. We were also quoted £340 for two bathroom basin taps, which costs less than £20. The £180 charge for “servicing” our conservatory door lock was only to oil them as confirmed by our tenant. Work was also done to our property without our authorisation and subsequently charged for it. When we raised this with the portfolio manager, they did not accept responsibility. We have now joined a new agent to manage our property in Canterbury and are much happier. Mann countrywide have let us down completely and would never go back to them under any circumstance and cannot trust them to do right by my property.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were looking for a suitable place to rent for quite a few months that I decided to contact Mann to see if they had a proper flat to rent. There, I met Lauren who seemed extremely professional and after a short while she found a flat for us which suits all our requirements at a reasonable budget. Her supports did not stop when we signed the tenancy agreement though, and we are still in touch with them whenever we face a problem with our new flat. Now, I dare to recommend Mann and especially Lauren to whoever looking for a flat to rent in Cantrbury.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleMann did a great job in helping us find the perfect rental property. They were professional, efficient and responsive throughout the process of getting to key handover. Big shout out to Holly for doing a great job and being very friendly and helpful.
Thank you for your kind words! We are thrilled that you had a positive experience with Mann and our dedicated agent, Holly. We take pride in providing excellent service to our clients and we are glad we could help you find the perfect rental. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMann has been very helpful throughout the process of renting out student home, Jazmyn especially. From the initial viewing of the property to the subsequent communication and finally the move in day. They even left us a nice package with some welcome gifts. I would recommend them, especially to any students looking for accommodation!
Thank you for your terrific 5* review and recommendation Chi. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of working with Xavier from JLL during our recent apartment rental process in Nine Elms, and I couldn’t be more impressed. From the start, everything was handled swiftly and smoothly. Xavier made sure we had all the …
Thank you for your glowing review of Xavier and our service at JLL. We're delighted to hear that your rental experience in Nine Elms was so positive. It's great that Xavier provided swift, smooth handling of the process, clear … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JLL Nine Elms's London office has 526 reviews across three platforms: 498 on Google, 14 on Facebook (across the whole business), 14 on View Agents.
JLL Nine Elms London is rated 4.6 out of 5 across all 526 reviews, and 4.6 out of 5 on Google from 498 reviews.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."
6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."
JLL Nine Elms London, Unit C1, 4 Riverlight Quay, London, SW11 8DG.
