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JLL Nine Elms London reviews

4.6

★★★★★ Excellent

526 reviews across 3 platforms

Unit C1, 4 Riverlight Quay, London, SW11 8DG

Part of JLL Nine Elms, see every office.

JLL Nine Elms's office in London, at Unit C1, is rated 4.6 out of 5 across 526 reviews on three platforms, including 498 Google reviews rated 4.6.

4.6 / 5

498

Reviews on Google

This office

5.0 / 5

Reviews on Facebook

Business-wide

5.0 / 5

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Landlords3 reviews

5.0 / 5 Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ...Hugh, 29 September 2018Read all 3 from landlords

Tenants6 reviews

5.0 / 5 Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ...Joe, 3 August 2020Read all 6 from tenants

About JLL Nine Elms London

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I had a great experience with Siobhan and Joanna. They were both incredibly helpful, friendly, and professional throughout the whole process. They made everything easy and were always happy to assist with any questions or requests. I really appreciate their excellent service and would highly recommend them. Thank you both!

Abdullah · 16 August 2026

Agent replied · 1 September 2026

Thank you so much, Abdullah. We're delighted that Siobhan and Joanna made your experience so smooth and straightforward. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Xavier Hastings was excellent throughout the process. He was able to secure us a great spot in a short time period while being very communicative of the process over WhatsApp. Furthermore, Joanna was excellent with respect to providing us …

James · 8 October 2025

Agent replied · 23 January 2025

Dear James, we appreciate your feedback on Xavier Hastings and Joanna's performance. Their efficiency, communication, and professionalism reflect our commitment to client satisfaction. Thank you for your recommendation. … More

5/5

Google

Great experience working with the JLL team, particularly Siobhan and Joanna who handled the entire renting process very well from start to finish. Both Siobhan and Joanna made sure the process ran smoothly, were very responsive and followed …

Barry · 8 October 2025

Agent replied · 24 March 2026

Dear Barry, what lovely feedback to receive. Many thanks for taking the time to review.

5/5

Google

Really helpful and reassuringly professional - Shout out to Michaela, Emmy and Oliver - many thanks.

David · 19 April 2026

Agent replied · 19 July 2026

Thank you David! Happy we could help - sending our best.

5/5

Google

Dealing with Charlie was a pleasure. He was patient and helpful from the beginning and that gave me confidence in choosing JLL for my rental. Thank you for your help.

Umberto · 17 December 2025

Agent replied · 16 January 2026

Thank you for your five star review.

5/5

Google

I had an exceptional experience working with Xavier from JLL during my recent rental process. From the very beginning, Xavier was incredibly helpful, efficient, and professional, ensuring every detail was handled smoothly. He kept me …

Ethan · 8 October 2025

Agent replied · 23 January 2025

Dear Ethan, We're thrilled to hear about your positive experience with Xavier and Joanna. … More

5/5

Google

We had a great experience with Charlie while finding our new flat. He was friendly, transparent and always quick to respond, and his clear communication helped us secure our new home. We really appreciated all his help and would definitely recommend him!

Hannah · 4 September 2026

Agent replied · 8 September 2026

Thank you so much, Hannah. We're delighted that Charlie provided such excellent service in helping you secure your new home. His dedication to clear communication and responsiveness truly reflects the standards we strive for. We really appreciate you taking the time to share your experience.

5/5

Google

Oliver came to evaluate my house with an aim to put it on the market. He was punctual, professional and went through a well put together presentation with a suggested realistic market price. Maxine was appointed to do the viewings and she …

Alison · 19 July 2025

Agent replied · 19 July 2026

Happy to hear you had a positive experience with us Alison, thanks for your kind words😊 …

5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and …

Arron · 6 August 2025

Agent replied · 6 August 2026

Thank you for the review, it's a pleasure to work with you!

5/5

Google

I had a great experience working with JLL as my lettings agent. Siobhan was especially fantastic - very responsive, helpful, and professional throughout the whole process. She made everything smooth and stress-free and thanks to her support, I’m now happily settled in my new flat. Highly recommend!

Sebastian · 23 May 2025

Agent replied · 24 March 2026

Dear Sebastian, many thanks for taking the time to leave a review with such positive feedback. I will make sure this is passed on.

5/5

Google

Jazmyn was fantastic throughout the whole process. Me and my friend needed a house last minute, and she was very much on the ball. We would constantly come into the office and she always had a smile on her face ready to answer questions. She and the manager Paul, got us into a property within 3 working days. I would highly recommend them to anyone looking for a house in Canterbury.

Nnamdi · 5 June 2024

Agent replied · 5 June 2026

Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience renting a Nine Elms flat through JLL. Very professional and organized, and very receptive to all my questions etc. Xavier was my agent, and he ensured a seamless experience from setting up viewings to signing the TA to collecting the keys for move in etc. I highly recommend JLL

Kush · 23 March 2025

Agent replied · 23 August 2024

Dear Kush, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5 star service from Xavier. Best wishes, JLL

5/5

Google

Just woken up in our new house and thought I'd take a moment to thank R&D Royton especially Jade, Oliver and Michaela. Jade has practically held my hand through the whole process with total …

Sue · 19 September 2025

Agent replied · 19 July 2026

Thanks Sue, glad we could help!😊 …

5/5

Google

Charlie Jeffery was incredibly patient and helpful throughout our entire renting process. He assisted us with all kinds of issues and always responded with professionalism and kindness. Thanks to his support, we successfully secured the property we really liked. Truly appreciate his help!

Yixiao · 23 June 2025

Agent replied · 24 March 2026

Dear Yixiao, what lovely feedback to receive, thank you for taking the time to leave a review.

5/5

Google

Jazmyn and Holly was absolutely amazing and went above and beyond for us. The process was very quick and we got the keys to somewhere within 2 weeks. Would highly recommend this estate agents. Thank you sooo much Mann.

Tahura · 5 August 2025

Agent replied · 5 June 2026

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We recently rented an apartment with the help of Charlie Jeffery, and we cannot recommend him highly enough. From the very beginning, Charlie made the entire process smooth, transparent, and stress-free. He was always available to answer our questions, no matter how big or small, and took the time to explain every detail so that we felt fully confident in our decisions. Thank you, Charlie

Ailin · 5 October 2025

5/5

Google

I had an amazing experience with Xav when viewing & signing for a flat. He was friendly, answered all questions & concerns quickly and kept us in the loop throughout the whole process. Would definitely recommend!

Grace · 20 September 2026

Agent replied · 30 September 2026

Thank you so much, Grace. We're delighted that Xav exceeded your expectations throughout the viewing and signing process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

I want to recommend Charlie Jeffery, one of the best sales men i got to know. Very response, very helpful and careful to details. Highly recommend!!

Alexandru · 5 December 2025

Agent replied · 16 January 2026

Many thanks for your five star review.

5/5

Google

I went through a lengthy process to get a complicated tenancy approved and JLL’s Xav was very helpful to get it all approved. In the end I ended up taking another property and they were very understanding. 5* for effort and service!

Anastasia · 15 April 2026

5/5

Google

Yoh... finding a place to rent for the first time is not easy... the application process was difficult but Paul from Mann came through and assisted me preventing me from becoming homeless literally a day before I was kicked out of student accommodation.... he made sure we were sorted before he went home and finished the remaining process the following day... honestly a good hearted and caring person. Highly recommended you ask for Paul to sort you our with your rent

EuphemiaNelly · 5 October 2025

Agent replied · 5 June 2026

Thank you so much for your kind words! We understand how stressful finding a place to rent can be, especially for students. We are so grateful to have compassionate and dedicated team members like Paul who go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

JLL has been an excellent and trustworthy company to work with. Charlie Jeffery was amazing throughout the whole process, who was always friendly, patient, and incredibly helpful. He took the time to answer every question and guided me through each step of the process. Everything went smoothly thanks to his support. It was a truly positive experience and I’m very happy with the service.

Kristie · 5 October 2025

5/5

Google

Xavier and team were very patient with my requests and tried their best to explain every decision. Thanks for being with me every step of the journey!

M · 17 November 2025

Agent replied · 16 January 2026

Many thanks for leaving such wonderful feedback.

5/5

Google

Emma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …

Vaibhav · 6 August 2025

Agent replied · 6 August 2026

Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.

5/5

Google

I would like to thank the team at JLL, Nine Elms, for their professional and considerate service before, during and after my recent move into rented accommodation. Special shout out to Keelie Field whose patience, professionalism, and responsiveness was particularly important and to her colleagues including Joanna.

Andy · 23 March 2025

Agent replied · 23 August 2024

Dear Andy, thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service thanks to Keelie, we'll make sure she receives your kind words! Many thanks, JLL

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Questions about JLL Nine Elms London

How many reviews does JLL Nine Elms London have?

JLL Nine Elms's London office has 526 reviews across three platforms: 498 on Google, 14 on Facebook (across the whole business), 14 on View Agents.

What is JLL Nine Elms London's rating?

JLL Nine Elms London is rated 4.6 out of 5 across all 526 reviews, and 4.6 out of 5 on Google from 498 reviews.

What do landlords say about JLL Nine Elms London?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, Hugh wrote: "Very happy with the service I received from JLL across all departments including letting,management and legal. I was kept informed throughout and always ..."

What do tenants say about JLL Nine Elms London?

6 reviews from tenants, rated 5.0 out of 5 on average. For example, Joe wrote: "Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to ..."

Where is JLL Nine Elms's London office?

JLL Nine Elms London, Unit C1, 4 Riverlight Quay, London, SW11 8DG.

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