JLL City of London reviews

★★★★★ 5/5

Google

Fantastic service provided by Charlotte. Easy going from start to finish. Always on hand to help chasing.

Alex · 10 February 2026

★★★★★ 5/5

Google

Just got the keys to our first rental property, Catherine Downs liaised with us while we were going through the application and referencing she has been really helpful with answering all our questions and providing information, super polite and cheery when we spoke on the phone and in person when we collected our keys. Always quick to respond via email too! Thanks Catherine, much appreciated!

Charlotte · 2 August 2023

★★★★★ 1/5

Google

I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.

Elle · 16 August 2023

★★★★★ 2/5

Google

Overall, we had a pretty mediocre experience with JLL. They seemed generally communicative and helpful in advance of our move, but failed to deliver on a number of commitments agreed in advance regarding cleaning / item disposal / maintenance in the flat. This led to a complicated few weeks trying to get issues resolved which should have been sorted prior to our move. Also, they have refused to reimburse us in any way for the disruption and cost of this. We have ended up footing utility bills for the period between tenants, which they should have handled with the landlord / providers. Predictably, their energies are focused solely on letting the flat, and not on providing any kind of ongoing support to the tenant.

Thomas · 5 August 2023

★★★★★ 5/5

Google

I had the pleasure of working with Amelia during my recent relocation in Shoreditch and I cannot recommend her services enough. Amelia's responsiveness, extensive knowledge, and willingness to go the extra mile, even responding to queries over the bank holiday weekend, truly made the entire viewing and offer process a stress-free experience from beginning to end. My letting agreement came with additional complexities, as it required coordination with the curtailment of an unrelated tenancy. However, Amelia handled it all with patience and understanding, expertly navigating the difficult balance between advocating for both the tenant and the landlord. I genuinely felt that she had our best interests as tenants at heart, which is a rarity in the London rental market. Overall, my experience working with Amelia, Helena, and the rest of the team at JLL was truly excellent. Their impressive expertise, professionalism, and friendly demeanour make them a highly reliable and trustworthy choice for anyone in search of a lettings agent in London.

Christopher · 5 August 2023

★★★★★ 5/5

Google

Great company, nice people and great service

Matthew · 10 April 2026

★★★★★ 5/5

Google

Great experience with JLL. Hannah was a great help and made the whole pre-tenancy process quick and smooth.

Thami · 7 May 2024

★★★★★ 5/5

Google

JLL has several branches worldwide, and one of the branches is well-known by the name JLL London City in England. Actually, if I had the opportunity, I would rename this branch to JLL Hannah Linch. Yes, exactly! That is not an exaggeration, …

P · 6 September 2024

★★★★★ 5/5

Google

great team ,would highly recommend selling your property with them

Karl · 10 March 2026

★★★★★ 5/5

Google

Great service from the lettings team at JLL finding a new flat in a tricky time. Excellent communication and dedication throughout from Rosie Lynam at the London City Office made this process seamless.

Kobe · 8 May 2023

★★★★★ 5/5

Google

Recently made an offer for a property with Amelia at JLL. She was professional and clear in all communication with us and made the whole process extremely easy and secure. I was really impressed with how friendly and helpful she was …

Kenneth · 6 September 2024

★★★★★ 1/5

Google

As many comments have already noted, avoid JLL. Expect them to hold your deposit after the check out report for no reason. Plucking charges from thin air. Weeks have passed with no indication of the deposit being returned. The service is all well and good when they want your money, but when they need to return your deposit it is a different story. I would suggest all tenants to leave a review after you have your deposit returned. Very unprofessional

Talal · 15 May 2023

★★★★★ 5/5

Google

Great customer service from Alice. She was a huge help with renting my flat. She is a very friendly person with a very pleasant attitude. I highly recommend her.

Justyna · 2 September 2025

★★★★★ 5/5

Google

It was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.

Gar · 7 October 2025

★★★★★ 5/5

Google

I had the pleasure of working with George from JLL City Real Estate on securing a rental property in London, and I cannot recommend him highly enough. …

Alasdair · 6 September 2025

★★★★★ 5/5

Google

Raphael and Emma have been a valuable source of information in steering us through the minefield of renting a property. Very happy with their support and level of service. They are a fountain of knowledge and we would highly recommend them to anyone considering renting a property of renting out a property.

Nicola · 7 August 2019

★★★★★ 5/5

Google

The quickest and painless renting ever experienced! Special thank you to Amelia for her guidance through all processes from showing the apartment to handing the keys to our future home.

Anna · 8 May 2023

★★★★★ 5/5

Google

Very pleasant buying experience, sale went much smoother with the help of this agent. Clear communication and very friendly staff.

Simon · 10 November 2025

★★★★★ 5/5

Google

I was looking for an apartment from overseas and have had a great experience with Hayley and the team at JLL. As I was not in London to see the property Hayley provided me with all of the information I needed, including pictures and videos. She also represented me with the landlord and assisted me with any questions and requests I had until my move in date. Hayley was friendly and professional and it was a pleasure working with her and the entire team at JLL.

Roni · 12 August 2020

★★★★★ 5/5

Google

We have had a really positive experience from beginning to end and have felt supported the whole way.

Terri · 10 November 2025

★★★★★ 5/5

Google

I have had the pleasure of working with Hannah, Neil and the team at JLL for the past 15 months and in a word, they have been 'excellent'. I rented my first flat in London through them and had such a great experience that when I was looking to move to a new flat, I was keen to work with them again, which I did. I have found Hannah to be honest and open with me throughout the process and you get the feeling that she is very commercial, wanting the best for both the landlord and the tenant. Neil was very understanding when negotiating the lease with me, which I appreciated.

Edward · 12 August 2019

★★★★★ 5/5

Google

I have been very impressed with Harry Martin at JLL City Office who just sold our studio apartment in Moorgate. I had actually taken the apartment off the market and decided to continue renting it for a few years to let the market pick up. He had taken the time to build up rapport and trust in the preceding few months. When he had a potential investment buyer he contacted me proactively and persuaded me to sell; I was delighted with the offer he was able to broker. It is refreshing to work with an agent who will look outside the box, be proactive and build a relationship rather than act in a purely short -termistic manner. In this tough property market this is the sort of agent we need. Harry was efficient and professional through out the process. Many thanks to JLL and to Harry!

Fui · 30 July 2019

★★★★★ 1/5

Google

I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.

Elle · 4 October 2022

★★★★★ 5/5

Google

We worked with Amelia to find a new flat and it was a 10/10 experience. She was responsive and helpful throughout the entire experience. So lovely to work with and we would highly recommend.

Devon · 1 June 2022