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JLL City of London reviews

4.7

★★★★★ Excellent

328 reviews across 3 platforms

The Walbrook Building, 25 Walbrook, London, EC4N 8AF

Part of JLL City of, see every office.

JLL City of's office in London, at The Walbrook Building, is rated 4.7 out of 5 across 328 reviews on three platforms, including 314 Google reviews rated 4.7.

Google logo

4.7 / 5

314

Reviews on Google

This office

Facebook logo

5.0 / 5

13

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

This office

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About JLL City of London

Set within the prominent Royal Exchange in the heart of the financial district our highly efficient and experienced team is regulated by RICS and ARLA, ensuring the highest standards of professionalism when delivering every aspect of estate agency and property management services to a wide range of UK and international clients across the City and its fringes. Since opening in March 2013, our specialist knowledge in residential sales and lettings has led us to become the preferred agent for several new developments in the area. These include The Heron in Moorgate, Avant-Garde in Shoreditch, Goodmans Fields in Aldgate, Cityscape on Commercial Street and Canaletto on City Road. With approximately 300,000 people using Bank and Monument station every day, our prominent office within the Royal Exchange allows maximum exposure of our clients’ properties. The City is a significant attraction for prospective buyers and tenants as it provides easy access to prime central locations. Whether you are looking to buy or rent our team of six is dedicated to providing you with a first-rate quality service and expert knowledge of the market. Our leading position as advisers of new residential development ensures we have the best opportunities in contemporary living available for sales and to let and our 2014 merger with W.A.Ellis underpins our expertise in the traditional marketplace within which exist properties of exceptional character and unrivalled historical significance.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Great service. Friendly, knowledgeable, proactive team

Jenny · 10 July 2025

Agent replied · 10 July 2026

Thank you for your fantastic review! We're delighted to hear you enjoyed our service and found our team friendly and proactive. Your feedback motivates us to keep delivering top-notch service. We're here whenever you need us, and we look forward to helping you again soon!

5/5

Google

I recently bought a flat through JLL. Barry Monaghan was the selling agent. Barry, was excellent, professional and really went the extra mile in making this sale transaction run as smooth as possible. More estate agents (outside JLL), should follow Barry's conscientuous work ethic. Highly recommend this agent to anyone who wishes to experience what real service is about.

Scarlett · 30 May 2017

5/5

Google

I highly recommend this agency. I was fortunate to work with Amelia, who was extremely friendly, supportive, and helped me with all my questions. Her assistance made my transition to a new apartment significantly easier.

Daniella · 7 May 2024

Agent replied · 7 May 2026

Hi there, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Amelia was extremely friendly, supportive and helpful! Many thanks, JLL

5/5

Google

I would definitely recommend Houseman to friends and family. The whole experience using them was effortless and a pleasure. Craig McIntosh

Craig · 7 August 2020

Agent replied · 7 August 2026

Thank you very much for the review. It's always a pleasure working with you.

5/5

Google

Amazing service Charlotte & Jamie

Jan · 10 July 2025

Agent replied · 10 July 2026

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that Charlotte and Jamie provided you with amazing service. Your kind words mean the world to us and motivate our team to keep delivering the best for our clients. If … More

4/5

Google

Emma and Raphael have always been super helpful and things are dealt with in a timely and professional manner. Thanks!

Aaron · 7 August 2020

Agent replied · 7 August 2026

Thank you for the review Aaron. I wish you success with your next purchase.

5/5

Google

Nice and helpful. Excellent

Katie · 10 July 2025

Agent replied · 10 July 2026

Thank you for your fantastic 5-star review! We're delighted to hear that you found our service nice and helpful. Your kind words and support truly motivate our team to keep up the excellent work. If there's anything more we can do for you, please don't hesitate to let us know. Best regards,

5/5

Google

I highly recommend this agency. I was fortunate to work with Amelia, who was extremely friendly, supportive, and helped me with all my questions. Her assistance made my transition to a new apartment significantly easier.

Даниэлла · 23 February 2024

Agent replied · 24 March 2024

Hi there, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Amelia was extremely friendly, supportive and helpful! Many thanks, JLL

4/5

Google

Raphael and Emma have always been friendly, efficient and effective agents who resolve any issue without fuss at the earliest opportunity.

Sam · 7 August 2017

Agent replied · 7 August 2026

Thank you

5/5

Google

Amazing letting agent. Very efficient for the administrative procedures. I strongly recommend this company and particularly Raphael and Emma.

Julien · 7 August 2018

Agent replied · 7 August 2026

Thank you for your positive comments. You’re very easy to deal with and no doubt will make an excellent tenant. We wish you happiness in your new home

5/5

Google

Throughout my dealings with Louis Craggs, who was property Manager for the house I rented, I always found him to be very professional, helpful, polite and he quickly and efficiently responded to any issues I raised - equally important as a tenant, I found him to be very pleasant and friendly.

G4NoChallenge · 2 August 2022

Agent replied · 2 August 2026

Thanks for your review

5/5

Google

We have rented this house for 8/9 years and never had a problem with manning stainton. Since Louis has taken management of our property things have been a lot faster and more efficient. He is very polite and always quick at replying to emails and sorting any problems we have.

Shaun · 2 August 2022

Agent replied · 2 August 2026

Thanks Shaun, we're really happy to hear everything has been so smooth for you!

5/5

Google

Neil Short and his team are very knowledgeable of the market and very effective in renting out properties. We have used them for years and they have never disappointed. Very proactive, but not pushy. And interested in the long term relationship, not the quick deal.

Jonathan · 8 May 2020

5/5

Google

Amelia Hoskin delivered incredible service in finding good potential tenants for us just within the same day right after getting the apartment on the market. She deals with everything efficiently and professionally. We are so thankful for your great help!

Teren · 8 May 2023

Agent replied

Dear Teren, Dear Martin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review for Amelia. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Thank you, JLL City Team

5/5

Google

It was a very good rental experience. The feedback was timely and the work efficiency was extremely high. I only spent three days to rent a house! Although there were some unavoidable troubles in the process, Rosie helped me solve the problem quickly and timely, so that I could check in in time. I'm satisfied!

Puyu · 8 May 2021

Agent replied · 21 June 2024

Hi Puyu, Thank you for you review. It is wonderful to hear that Rosie managed to find your new home within 3 days. I am sure she will be thrilled to see your kind words too. Thank you, JLL City Team

5/5

Google

I'm very happy with the property, that I'm renting through JLL. They've been very professional and responsive and they helped to make the home move really smooth. I'd like to especially thank Rosie LynamPositiveResponsiveness, Quality, Professionalism, Value

Peter · 22 June 2021

5/5

Google

We had an amazing experience with Hannah Mitchell. she was very professional and answered all of our questions. We had a few different other agents we were working with in the Angel /Islington area and Hannah was by far the best. We …

Bobby · 29 August 2019

5/5

Google

Hayley was very friendly, professional and honest and the moving process was very smooth. She also has excellent local knowledge and was able to recommend restaurants and amenities for us to use. Thanks so much for all your help Hayley!

Mike · 8 May 2020

5/5

Google

Georgina has been very responsive to dealing with any queries or issues. She went above and beyond to liaise with the landlord when we wanted to have permission to have a dog we loved in our home. Thank you.

Richard · 2 August 2020

5/5

Google

Very professional, always have the right person for the right job. I dealt with Sharron, Kimberley and Kay on different things, and all three were on the ball and had everything sorted quickly and simply. Made my life a lot easier.

Tim · 2 August 2019

5/5

Google

I've been using houseman properties for the last 5years to rent my flat. They have always found tenants within a week of the last tenants leaving. Whenever there have been issues they have dealt with them quickly n effectively. Thanks for the great service I'll be using houseman properties for many years to come.

Peter · 7 August 2020

Agent replied · 7 August 2026

Thank you very much for the review. You are an excellent landlord and a pleasure to work with

5/5

Google

Sharron Kaur went out of her way to help our application when it hit some obstacles. She's professional, efficient and kept us updated the whole way through. Really impressed with the service we received. Thank you Sharron x

Sally · 2 August 2020

5/5

Google

My flatmate and I had just recently rented a new property which had gone through JLL as our letting agency. Our agent was Amelia and we could not have asked for a better agent. Highly recommend the service! We both felt she made the …

Jamee · 6 September 2024

5/5

Google

Really happy with the team who got me into my new place - nice and quick with no stress

Gary · 7 May 2024

Agent replied · 31 December 2023

Dear Gary, thank you for taking the time to leave us 5 star review, it means a lot! Hope you will enjoy your new home! Many thanks, JLL

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