5/5
GoogleHad a smooth experience throughout the leasing process thanks to Hayley Peverley, instructions were clear, and the customer service was good.
Trusted Agent profile · London
Verified
JLL City of London reviews
★★★★★
328 reviews across 3 platforms
The Walbrook Building, 25 Walbrook, London, EC4N 8AF
Part of JLL City of, see every office.
JLL City of's office in London, at The Walbrook Building, is rated 4.7 out of 5 across 328 reviews on three platforms, including 314 Google reviews rated 4.7.
314
Reviews on Google
This office
13
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
About JLL City of London
Set within the prominent Royal Exchange in the heart of the financial district our highly efficient and experienced team is regulated by RICS and ARLA, ensuring the highest standards of professionalism when delivering every aspect of estate agency and property management services to a wide range of UK and international clients across the City and its fringes. Since opening in March 2013, our specialist knowledge in residential sales and lettings has led us to become the preferred agent for several new developments in the area. These include The Heron in Moorgate, Avant-Garde in Shoreditch, Goodmans Fields in Aldgate, Cityscape on Commercial Street and Canaletto on City Road. With approximately 300,000 people using Bank and Monument station every day, our prominent office within the Royal Exchange allows maximum exposure of our clients’ properties. The City is a significant attraction for prospective buyers and tenants as it provides easy access to prime central locations. Whether you are looking to buy or rent our team of six is dedicated to providing you with a first-rate quality service and expert knowledge of the market. Our leading position as advisers of new residential development ensures we have the best opportunities in contemporary living available for sales and to let and our 2014 merger with W.A.Ellis underpins our expertise in the traditional marketplace within which exist properties of exceptional character and unrivalled historical significance.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
Googlemyself, as a first time owner in UK, Houseman did a very professional and efficient job for me. I will surely work with them again!!
Agent replied · 7 August 2026
Thank you for the excellent review, it's a pleasure to work with you.
5/5
GoogleHannah Mitchell of London City Letty was extremely helpful and understanding of my requirements. Very professional and straightforward. A pleasure to deal with
5/5
GoogleI have recently rented a very nice property through JLL and was very satisfied with their professional & prompt service provided during the entire process of the application as well as with initial moving in settlements. I was also impressed by their transparency and efficiency alongside with their friendly, helpful attitude - I highly recommend them. Good job and thanks! I believe in pursuing this service and nice relationship in the future, too.
5/5
GoogleRosie helped us find a great flat in central London at good value that met all our needs. Took care of the negotiation for us and made move in day easy.
Agent replied
Dear Edwin, Thank you for your 5 star review. It is wonderful to hear that Rosie was great assistance in finding your new home at good value. We will make sure to pass your feedback on to Rosie. Kind regards, JLL City Team
5/5
GoogleRecently rented a new apartment in London and JLL did a great job of helping me. The letting agent (Rosie Lynam) was very helpful, available and knowledgable. Great service.
Agent replied · 21 June 2024
Dear Andy, Thank you very much for your feedback. It's wonderful to hear that Rosie was very helpful and knowledgeable. She'll be thrilled to see your kind words too! Thank you, JLL City Team
5/5
GoogleWe dealt with Hayley who made our check-in/move-in very smooth. She was very professional and friendly, making our move stress-free.
5/5
GoogleGreat experience renting via JLL. Had fantastic assistance and services from JLL. Many thanks Hayley and the team.
5/5
GoogleDealing with Housman Properties for my recent move took away all the stress of moving. They were attentive, helpful I can't recommend them highly enough.
Agent replied · 7 August 2026
Thank you for the positive review you have been a pleasure to help. We wish you happiness in your new home.
5/5
GoogleIt was great to rent with JLL, Neil was professional and was always responsive to all our emails.
5/5
GoogleI do not know what I would do without you
Agent replied · 30 July 2023
Dear Saida, thank you for your kind words and 5 star review! Many thanks, JLL
5/5
GoogleWhat wonderful, professional service. Only took 4 days to sell my property, excellent advice and support throughout the whole selling process. The Best Estate Agent ever. I can not praise them enough. Highly recommend.
Agent replied · 7 August 2026
Thank you for the kind of you I'm glad it all worked out so quickly for you we try our best
5/5
GoogleFantastic customer service, Hannah has been a brilliant agent to communicate with.
5/5
GoogleGreat company to deal with, always kept up to date with any issues which were dealt with very efficiently. We are sad to say goodbye to them.
Agent replied · 7 August 2026
Thank you we will also be sad to see you leave but we wish you happiness in your new home.
1/5
GoogleAbsolutely ridiculous how long they kept my deposit
Agent replied · 8 May 2026
Dear Armen, I am sorry to read your comments here, I would like to look at the issue you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com Thank you, Eve Larard-Tansley Property Management Team Leader
5/5
GoogleExtremely professional and, somewhat unusually in this industry, people who are positive, proactive and focussed on the right outcome for both landlord and tenant. Wish there were more like this! Highly recommended!
Agent replied · 7 August 2026
Thank you for the review it was a pleasure to help you.
5/5
GoogleWanted to thank you for another very smooth and well organised letting and get-in. Looking forward to using you again in the (not too soon!) future.
Agent replied · 7 August 2026
Thank you very much for the review. You're an excellent landlord.
5/5
GoogleNeil and his team are highly professional and helpful. Excellent service! Would recommend.
5/5
GoogleNeil and his team are highly professional and helpful. Excellent service! Would recommend.
3/5
GoogleSold house quickly, kept informed of progress. However, I was not informed that their fee was exclusive of VAT until much further down the line which is a little underhand and goes against a certain code of conduct;and that was the boss! A learning experience.
5/5
GoogleHayley was very helpful and responsive to all my questions.
1/5
GoogleAbsolutely ridiculous how long they kept my deposit
Agent replied · 30 July 2023
Dear Armen, I am sorry to read your comments here, I would like to look at the issue you mentioned above and discuss it further. Could I please ask to get in touch with me on Eve.Larard-Tansley@eu.jll.com Thank you, Eve Larard-Tansley Property Management Team Leader
5/5
GoogleHeyley is kind and helpful!!
5/5
GoogleWe have had fantastic support from Adam Kemp in managing our properties - he is always easy to get hold of, super responsive and nothing is too much trouble. Really appreciate all the help he has given us and our tenants.
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