5/5
GoogleWe recently rented our apartment with JLL and had a great experience with them! Our main point of contact was Hannah Mitchell. She was prompt with replies and very professional throughout the entire process. Would highly recommend!
Trusted Agent profile · London
Verified
JLL City of London reviews
★★★★★
328 reviews across 3 platforms
The Walbrook Building, 25 Walbrook, London, EC4N 8AF
Part of JLL City of, see every office.
JLL City of's office in London, at The Walbrook Building, is rated 4.7 out of 5 across 328 reviews on three platforms, including 314 Google reviews rated 4.7.
314
Reviews on Google
This office
13
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
About JLL City of London
Set within the prominent Royal Exchange in the heart of the financial district our highly efficient and experienced team is regulated by RICS and ARLA, ensuring the highest standards of professionalism when delivering every aspect of estate agency and property management services to a wide range of UK and international clients across the City and its fringes. Since opening in March 2013, our specialist knowledge in residential sales and lettings has led us to become the preferred agent for several new developments in the area. These include The Heron in Moorgate, Avant-Garde in Shoreditch, Goodmans Fields in Aldgate, Cityscape on Commercial Street and Canaletto on City Road. With approximately 300,000 people using Bank and Monument station every day, our prominent office within the Royal Exchange allows maximum exposure of our clients’ properties. The City is a significant attraction for prospective buyers and tenants as it provides easy access to prime central locations. Whether you are looking to buy or rent our team of six is dedicated to providing you with a first-rate quality service and expert knowledge of the market. Our leading position as advisers of new residential development ensures we have the best opportunities in contemporary living available for sales and to let and our 2014 merger with W.A.Ellis underpins our expertise in the traditional marketplace within which exist properties of exceptional character and unrivalled historical significance.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI rented an apartment from overseas with the kind assistant provided by Hayley. She is very helpful and professional, where she answered a lot of questions from me and helped with my move in. Thank you;)
5/5
GoogleA really professional service from Kay and Kimberley. It was a very quick turnaround from getting the property on the market to finding a tenant. I would highly recommend both Kay and Kimberley to other landlords.
5/5
GoogleHannah from JLL arranged my viewing very quickly and had excellent knowledge of the surrounding area and the facilities on offer within the building. JLL's app is also very impressive as well. 5 Stars from me.
5/5
GoogleDuring or move to London we worked with a number of agents. However, Hayley at JLL was by far the best. She was a efficient, knowledgable, and a pleasure to work with.
5/5
GoogleAbsolutely fantastic service from Hannah at JLL and such a positive difference from the other agencies we came in to contact with. Very personable, so helpful and found us the perfect flat, thank you!
5/5
GoogleWe have recently rend a house from JLL agency, they are very professional and the whole process are very efficient and smooth, would definitely recommend them to everyone who is looking for a house.
5/5
GoogleOur company have been renting form JLL for few years now and I could not be happier with the service provided. Very professional and helpful, JLL dealt with our requests in the best way possible. Highly recommended.
5/5
GoogleGreat Service
Agent replied · 10 July 2026
Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that you enjoyed our service. Your kind words truly make our day and motivate us to keep delivering the best experience possible. If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!
1/5
GoogleWas shown around a rental property and after three weeks still no word from any of the staff. House now gone to someone else. Non existent customer service skills. Avoid at all costs
5/5
GoogleAlways with "Joyful Landlord Leasing" property to work with JLL team to have continuous, without break, rental income despite tenancy agreement expiry. Hope JLL will keep up their team 's great contribution.
5/5
GoogleWe had an amazing experience looking for a flat with Hannah from Jil. She was very professional and helpful giving us great tips. I highly recommend this agency !
5/5
GoogleGreat experience dealing with JLL. Professional, efficient and throurough throughout the entire process. Certainly would recommend and use again. Thank you to for your help in securing our new property.
5/5
GoogleHaving my first apartment in London through JLL, love the place and as a first time renter, Hayley really helped me a lot. Would recommend.
5/5
GoogleAttentive to client's needs. Neil, in particular, is good at providing prompt and detailed responses to letting questions we have from time to time. Great service in general.
5/5
GoogleRating only, no written review.
Agent replied · 10 July 2026
Thank you Susan, for your 5-star review! Wishing you all the best! 🌟 …
5/5
GoogleHayley and the Team have been very proactive in finding tenants for our landlord properties and we are delighted at the results
5/5
GoogleVery impressed with the service. Easy, straight-forward and they even took our suggestions for furniture. We are very happy with our new home.
5/5
GoogleThank you so much for all the help with the move,Hayley. We are very please to have settled in!
5/5
GoogleHayley Peverley provided an effective, kind and diligent service I will be looking forward to enjoying again in the future.
5/5
GoogleGreat service from Hannah, Neil, Kate and all the team. Went above and beyond to help a novice landlord! Thanks guys.
5/5
GoogleIt was very good experience to work with JLL. They were professional, responsive, quick in assistance and supportive with our circumstances.
5/5
GoogleReally fantastic service and a hugely valuable resource as a foreign buyer in London. Five-stars for sure!
5/5
GoogleHad a good working relationship with Hannah Mitchell, who has been fast, attentive and professional. Recommended!
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