Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJoanna is one of the most efficient agents I have met. She listened to our requirements and recommended flats with honesty and care for our needs. She did not try to push us into flats that would not suit us which is rare for an estate agent. We found our ideal flat! Thank you Joanna!
Έφη · 16 May 2024
Agent replied · 30 July 2023
Hi there, thanks so much for sharing your feedback about our service and Joanna. We're glad to hear that she was efficient, listened to your needs and helped you to find ideal flat, we hope you will enjoy it there! … More
★★★★★ 5/5
TrustpilotGood property management, responsive and helpful
Our property manager, Suth, was always responsive to our emails and keen to help us. Good experience overall.
Andreas · 8 October 2026
Agent replied · 9 October 2026
Thank you so much, Andreas. We're delighted that Suth could provide you with such responsive and helpful support throughout your tenancy. Suth and the team will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
Sinenhlanhla · 22 November 2025
★★★★★ 5/5
Trustpilotvery good experience with JLL
Tiffany is managing my property in London. She is proactive in dealing with problems. Always good energy and providing updates and advices. She is a great assets of JLL.
Wenya · 26 March 2026
★★★★★ 5/5
GoogleChloe at DDM is always extremely helpful and prompt when replying to queries. She is polite and very organized. I appreciate all of her hard work and dedication to us as landlords.
Rebecca · 27 June 2026
Agent replied · 27 August 2026
Thank you so much for your kind words, Rebecca! We're thrilled to hear that Chloe has been helpful and organized in assisting you with your landlord queries. At DDM Residential, we strive to provide exceptional service, and it's wonderful … More
★★★★★ 5/5
GoogleI recently had the pleasure of being helped by Ayesha in the CW office to find a new property to rent. She asked very specific questions and was able to tailor multiple viewings for me in a short time frame. She was very efficient, honest …
Jordan · 16 September 2024
Agent replied · 23 August 2024
Dear Jordan, thank you for taking the time to share experience, we're very grateful! Thanks, JLL
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff. Thank you Paige Waller for always getting back to us very quickly.
Mrs · 6 October 2025
Agent replied · 4 October 2026
Thank you for your five star review!
★★★★★ 5/5
TrustpilotMy property manager is Yezi Li
My property manager is Yezi Li. She’s considerate, professional and efficient, giving me timely feedback and lots of help. Respect! Many thanks!
Jing · 26 August 2026
Agent replied · 2 September 2026
Thank you so much, Jing Luo. We're delighted that Yezi has provided such considerate, professional and efficient service with timely support. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotExcellent Service from Karl Zheng
Karl Zheng has provided an excellent and professional service for our property for many years with JLL. Highly recommend for overseas landlords.
Sakamoto · 20 August 2026
Agent replied · 2 September 2026
Thank you so much, Sakamoto. We're delighted that Karl has provided such excellent and professional service over the years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleAdam and Able were incredibly helpful and kind throughout the process. I truly appreciated their support, it was a great experience.
Mahoor · 24 July 2025
Agent replied · 24 March 2026
Dear Mahoor, thank you for taking the time to leave such fantastic feedback.
★★★★★ 5/5
GoogleFantastic customer service. Really helpful, especially if you are a first time buyer. You feel like there are no silly questions
George · 21 August 2026
Agent replied · 27 August 2026
Thank you, George! We're thrilled to hear that our customer service made your first-time buying experience so positive. We strive to create an open and supportive environment, and your feedback confirms we're on the right path. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotOur property manager, Shaan, is fantastic
I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing short of outstanding - a massive thank you! Way to go!
Kamila · 24 February 2026
Agent replied · 4 October 2026
What wonderful feedback to leave for Shaan, many thanks for the five star review.
★★★★★ 5/5
TrustpilotPaige is very helpful and efficiency…
Paige is very helpful and efficiency highly recommend.
Marshall · 18 November 2025
Agent replied · 4 October 2026
Many thanks for your five star review.
★★★★★ 5/5
GoogleIt was a pleasure to work with DDM Barton when we were looking to buy a house.
Kate and the rest of the team were really helpful and I would highly recommend them.
Sam · 27 May 2026
Agent replied · 27 August 2026
Thank you so much for your kind words, Sam! We're thrilled to hear that you had a great experience with Kate and the DDM Residential team while searching for your new home. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotProfessionals that you can trust
Of all real estate agencies, this is the best - truly high quality professionals. Especially Adam, whom you can trust, particularly when you’re moving from abroad.
Gintare · 17 March 2026
★★★★★ 5/5
TrustpilotQuick reaction from JLL
JLL have managed our flat for 10 years now and during the coldest part of the year, the central heating boiler broke down. Shaan arranged an inspection and quotes for a replacement communicating quickly and efficiently with a replacement operational soon thereafter. Professional and attentive service from JLL.
NPW · 21 January 2026
Agent replied · 4 October 2026
Many thanks for leaving such positive feedback.
★★★★★ 5/5
TrustpilotHannah provides super professional and…
Hannah provides super professional and useful instructions at every step and give prompt response even out of her working hours. Really appreciate!
JLi · 6 August 2026
Agent replied · 11 August 2026
Thank you so much, JLi. We're delighted that Hannah has provided you with such professional and responsive service. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
Trustpilot1 year tenancy
As a tenant, my property manager Lucian treat me well as well as my landlord, hopefully the check out progress will goes well.
Chunhao · 26 July 2026
Agent replied · 5 August 2026
Thank you so much, Chunhao. We're delighted that Suth has treated both you and your landlord so well throughout your tenancy. He will be thrilled to hear this positive feedback, and we wish you all the best with your check-out process.
★★★★★ 5/5
TrustpilotWe highly recommend JLL
We rented an apartment in London through JLL, and I would like to express our appreciation for the excellent service provided throughout the entire process.
Manju · 8 July 2026
Agent replied · 9 July 2026
Thank you so much, Manju. We're delighted that Lily provided such excellent support throughout your tenancy. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotThanks Kathrine!
Kathrine has been professional, responsive and helpful throughout the whole of my tenancy.
Matthew · 5 September 2025
Agent replied · 4 October 2026
Many thanks for leaving a review for Kathrine, I will make sure this is fed back.
★★★★★ 4/5
TrustpilotHas improved
After some historic negative experiences, this company has improved significantly.
Paige is very helpful, clear and prompt with her correspondence too.
Thank you!
Meera · 22 March 2026
★★★★★ 5/5
TrustpilotWe’ve been so impressed with Jo from…
We’ve been so impressed with Jo from JLL! Their attention to detail and responsiveness are second to none. Any issues we’ve raised have been dealt with immediately, and resolutions have consistently been in place within 24, 48 hours.
As tenants, this has been the best experience we’ve had so far - professional, efficient, and genuinely supportive. Couldn’t recommend Jo more highly!
CW · 10 September 2025
Agent replied · 4 October 2026
What a lovely review. Thank you for taking the time to leave feedback.
★★★★★ 5/5
TrustpilotWe have worked with the China desk team…
We have worked with the China desk team for the past 5 years.
We find them knowledgeable helpful and competent.
They are pro active with difficult situations, responding with urgency, efficiency, and professionalism.
The team genuinely makes our life easier
Chris Lewis
Chris · 19 February 2026
Agent replied · 4 October 2026
Thank you Chris, this is wonderful feedback to read.
★★★★★ 5/5
GoogleAdam Garson was extremely pro-active and energetic in finding us a great new tenant for our property. He was very attentive and kept us fully informed of developments throughout. He found us a great new tenant very speedily and I would not hesitate in recommending him
MikeandMary · 16 May 2024
Agent replied · 30 July 2023
Dear Mike, we sincerely appreciate you taking the time to share with us your experience at JLL. Great to hear that Adam was extremely proactive and energetic when searching for new tenants. We are certain he will appreciate your kind words … More
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