Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAhysha from JLL is an elegant and professional lady who gave me great help and care during the whole process, and I'm very happy with the flat, which was actually the first one I viewed in London! Also many thanks to Leva, who helped me to finish the check-in smoothly. Both of your service and efforts are well appreciated:) Thank you again and we'll keep in touch.
Nicolas · 8 November 2021
Agent replied
Dear Nicolas,
Thank you for taking the time to leave this review.
We're happy to hear that you find your new home and it was the first one you saw! Ayesha and Ieva will appreciate your kind words too!
We do hope you will enjoy your new home.
Thank you,
JLL Canary Wharf Team
★★★★★ 5/5
TrustpilotThanks a lot, Paige
My wife and I are delighted to have Paige Waller as our Property Manager. She has been exceptionally helpful in resolving any issues we've encountered, demonstrating genuine sincerity and professionalism throughout. We are very grateful to you!
Yeung · 14 January 2026
Agent replied · 26 January 2026
Thank you for your five star review and taking the time to leave such brilliant feedback.
★★★★★ 5/5
GoogleDanny was absolutely amazing throughout the whole process, was chasing both sides and answered all our questions. I would give him 10 stars if I could. Thank you again for all your help and support in purchasing our first home!
Svetlana · 24 March 2024
Agent replied · 26 November 2023
Dear Svetlana, we're are very grateful for your 5 star feedback, pleased to hear that Danny was great throughout the process, we hope you will enjoy your first home! Thank you, JLL
★★★★★ 5/5
TrustpilotLily My best Agent with impeccable…
Lily My best Agent with impeccable service strongly recommended!
Pinye · 13 August 2026
Agent replied · 14 August 2026
Thank you so much, Pinye. We're delighted that Lily has provided you with such impeccable service. Lily will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleGemma was really helpful when it came to the updating our contract for our new housemate. She was very responsive and a great help along the way.
Whilst I’ve had a great interaction with Gemma on the tenancy agreement side, the property management side of JLL needs massive improvements when it comes to response times and efficiency in managing house improvements/repairing.
Evie · 1 June 2022
Agent replied
Dear Evie,
Thank you for taking the time to leave this review.
Pleased to hear that Gemma did a great job and was very responsive. And we're also sorry to hear you had difficulties with property management department. Please do get in touch with more details on Joana.Ferreira@eu.jll.com and we can look at it further.
Many thanks,
Joana Ferreira
Property Management Team Leader
★★★★★ 5/5
TrustpilotTeam at JLL (Canary wharf) office are…
Team JLL (Canary wharf) office is exceptional and always stands out. Their PM and letting managers are always helpful. We rent multiple apartments through JLL and Yezi and Tiffany manages most of them, she always puts both landlords and tenant's prospective in place and comes out with a win win solution for both. Overall, a great team to work with.
Anand · 17 March 2026
★★★★★ 5/5
GoogleI’m just finishing a 7 year tenancy and I wanted to put it out there just how great they are. I have nothing but or aside for their professionalism and anything needed taken care off, it was never a problem. Thankyou Raphael and Emma from myself and my daughterd
Robert · 22 July 2023
Agent replied · 22 July 2026
Thank you, Robert.
You are a pleasure to work with. I wish you happiness in your new home.
★★★★★ 5/5
TrustpilotI help JLL to do many maintenance work
I help JLL to do many maintenance work. The property managers that I work with in residential, they are professional and always trying to help, especially the team of China Desk.
Mainteniq · 11 February 2026
Agent replied · 24 February 2026
Thank you for leaving your five star feedback a as a third party contractor.
★★★★★ 5/5
GoogleGreat service from Kate and Anya.
Thank you
Alistair · 27 July 2026
Agent replied · 27 August 2026
Thank you, Alistair! We're thrilled to hear that you received great service from Kate and Anya. At DDM Residential, we pride ourselves on providing exceptional client care, and your feedback truly brightens our day. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleHad a very positive experience renting with JLL. Adam and Helena are both wonderful people to work with! Adam helped us with the viewing and offer application process and he was always so kind and helpful, super quick to respond, helped us …
Lizzy · 14 October 2025
Agent replied · 24 March 2026
Thank you for your wonderful feedback about Adam and Helena. We're delighted to hear they made your renting experience so positive, from the viewing and offer process with Adam to the smooth move-in with Helena. Their quick responses and … More
★★★★★ 1/5
TrustpilotTerrible rental experience with Qing …
Terrible rental experience with Qing at Greenwich branch. Lazy, unprofessional and utterly basic. Avoid at all costs.
Dan · 23 May 2026
Agent replied · 19 June 2026
Thank you for sharing your feedback, Dan. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this. Please contact our Greenwich lettings team at lettingsgreenwich@jll.com so we can look into this matter for you.
★★★★★ 1/5
TrustpilotTerrible rental experience with Qing …
Terrible rental experience with Qing at Greenwich branch. Lazy, unprofessional and utterly basic. Avoid at all costs.
D_B · 23 May 2026
Agent replied · 4 October 2026
Thank you for sharing your feedback, Dan. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this. Please contact our Greenwich lettings team at lettingsgreenwich@jll.com so we can look into this matter for you.
★★★★★ 5/5
TrustpilotExcellent service from Shaan Birk, Property Manager
Shaan worked quickly to get the gas boiler in our flat fixed - she communicated very well with us and worked with a sense of urgency to get the problem resolved efficiently.
Roland · 22 January 2026
Agent replied · 4 October 2026
Thank you for leaving a five star review.
★★★★★ 5/5
TrustpilotThe prompt and efficient feedback
The prompt and efficient feedback; Professional in providing solutions to solve the tenants' problem.
Henry · 12 June 2026
Agent replied · 19 June 2026
Thank you so much, Henry. We're delighted that you've experienced such prompt, efficient, and professional service in resolving your concerns. We truly appreciate you taking the time to share your feedback.
★★★★★ 5/5
GoogleStefania was our property manager for the past year and she has been very helpful and supportive throughout the entire process of renting. Couldn’t recommend her enough, she was always very quick to reply and helped to resolve any problem or query that we had!
Victoria · 21 August 2023
Agent replied · 28 October 2023
Dear Victoria,
We're so happy to hear you had a great experience at JLL thanks to Stefania. Pleased to hear she was helpful and supportive throughout the entire process of renting and you would not hesitate to recommend her.
Thank you,
JLL
★★★★★ 5/5
GoogleWe started working with Adam Garson at the start of the year, as we began the search for our new rental apartment. From the very start of the process, Adam was extremely responsive and went out his way to understand our requirements. Having …
Matt · 16 September 2023
Agent replied · 12 May 2023
Dear Matt, we sincerely appreciate you taking the time to share your experience at JLL! Great to hear that Adam was extremely responsive and went out his way to understand your requirements. We will make sure to share this lovely review with him! Thank you, JLL
★★★★★ 1/5
Google🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨
2 months after the end of our tenancy and they still hold our deposit. All final …
Arran · 14 April 2026
Agent replied · 23 August 2024
Dear Arran,
I'm sorry to read your comments here, I would like to help you to resolve the … More
★★★★★ 5/5
TrustpilotKarl is the most professional
Always helpful and always answer to me quick. Professional also.
卓洁 · 2 July 2026
Agent replied · 3 July 2026
Thank you so much, 卓洁 李. We're delighted that Karl provided such responsive and professional service throughout. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotAs a tenant
As a tenant, Tiffany has been of great help!
Samira · 10 March 2026
★★★★★ 1/5
GoogleJLL Canary Wharf is the most UNETHICAL property management I have ever encountered. My property manager was Zoe Chen. AVOID JLL AT ALL COSTS! After moving out, JLL has been holding my full deposits for 2 months, claiming that the …
Nicole · 14 October 2025
Agent replied · 3 June 2025
Dear Nicole, we would like to investigate the comments within your review but are unable to locate you. Please contact Jo.Ferreira@jll.com who will look at this thoroughly for you. Many thanks
★★★★★ 5/5
TrustpilotSuth has done an excellent job managing…
Suth has done an excellent job managing our apartment during our 4 year tenancy. He was always responsive, friendly and quick to solve any issues we've had! Thank you very much for all your help throughout the past few years!
Alexandra · 21 October 2025
Agent replied · 4 October 2026
Thank you for your five star review!
★★★★★ 5/5
TrustpilotYezi Li is a responsible and dependable…
Yezi Li is a responsible and dependable person who helps us manage our two properties in London. She always acts in our best interests and handles everything with great care and dedication, often thinking of things we had not even considered ourselves. With her managing our properties, we feel completely at ease.
HuaLiang · 13 April 2026
★★★★★ 5/5
TrustpilotChris Chan provides outstanding…
Chris Chan provides outstanding services.
一丹 · 24 July 2026
Agent replied · 5 August 2026
Thank you so much, 一丹. We're delighted that Chris has provided you with such outstanding service. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI have had great experiences with JLL Canary Wharf Estate Agency from sales to property management. I would like to recommend Adam(on sales team) and Stefania (on property management team) to anyone who is interested in finding a home in …
Siwei · 16 September 2023
Agent replied
Dear Siwei,
Thank you for this wonderful review. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
