Trusted Agent profile · London · Greater London
Verified
★★★★★
913 reviews across 4 platforms
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
Part of JLL Canary Wharf, see every office.
JLL Canary Wharf's office in London, Greater London, at 11 Westferry Circus, is rated 4.7 out of 5 across 913 reviews on four platforms, including 663 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
663
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
22
Reviews on The Trusted Agent
This office
214
Reviews on Trustpilot
This office
Send JLL Canary Wharf a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael, Billy and the staff at JLL in Canary Wharf were super friendly and helpful; extremely knowledgeable and supportive, speedy and efficient and we are ...Read the review from sellers
As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in ...Read all 12 from landlords
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ...Read all 5 from tenants
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
The Trusted Agent 2026 results for JLL Canary Wharf, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI’m an overseas landlord
I’m an overseas landlord, JLL fix everything with me. Excellent service and great service! Especially my client manger - Lucian, who give me many great help!
Thank you so much, Max. We're delighted that Suth and the team have provided you with such excellent support as an overseas landlord. Lucian will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotThe Greenwich team were outstanding
The Greenwich team were outstanding. We chose JLL because Michael Chu has shown us some properties and remembered key details. When we came to sell, Cheryl remembered us buying the property 13 years before. John came to value it. Then Sam Palmer was our main contact. He was professional, efficient with excellent communication skills. Highly recommend.
5/5
TrustpilotExcellent service and support
Yezi has been very helpful and professional throughout my tenancy. She was always responsive and easy to communicate with, and handled any questions or issues efficiently. I really appreciate her support and would happily recommend her.
5/5
TrustpilotI’d like to thank Ru at JLL.
I’d like to thank Ru at JLL for her excellent support for our renting. She was incredibly helpful in resolving both a dripping tap issue and a problem with our dishwasher. Ru acted quickly and professionally, helping us arrange the necessary contractors and ensuring the work was carried out smoothly. Her responsiveness and attention to detail made the process stress-free. We're really grateful for her support and would happily recommend her to others.
Dear Bao, thank you for leaving such positive feedback for Ru, I will make sure your review is fed back.
5/5
TrustpilotPaige is always very helpful and…
Paige is always very helpful and responsive
Many thanks for the five star review.
5/5
TrustpilotRefund
Ms Paige Weller has been quick and helpful in dealing with my double payment to the contractor to get a refund.
Thank you for taking the time to feed back.
5/5
TrustpilotExcellent service
Excellent service. Thank you Lily Wang for your professionalism.
Many thanks for the five star review.
5/5
GoogleBrilliant estate agent. Kate very experienced and knowledgeable. Made everything run as smoothly as possible. I chose a cheap conveyancer and regretted it. Kate helped chase the solicitor and kept me informed of the situation when my …
Thank you so much for your kind words, Frances! We're thrilled to hear that Kate was able to assist you effectively and keep you informed throughout the process. Your feedback highlights the dedication of our team at DDM Residential to … More
5/5
GoogleI had a great experience working with Lauren, Rico, and Indra from JLL. From start to finish, the communication was excellent, and I was kept updated throughout the entire process. …
Thank you so much, Rosie. We're delighted that Lauren, Rico, and Indra provided such attentive service throughout your letting journey. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotOur property manager
Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him. We’re very grateful we had Chris!
Thank you so much, Adoo. We're delighted that Chris has provided such excellent support throughout your tenancy. He and the team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleChris, Lauren provided excellent service of letting and management. They give good advice and can take care of our specific requirements. We are very happy to have them help on our property.
Thank you so much, Lilian. We're delighted that Chris and Lauren have provided you with such excellent service. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleAdam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a …
Dear Patrick, We're thrilled to hear about your positive experience with Adam and Helene. … More
5/5
TrustpilotVery efficient and helpful management…
Very efficient and helpful management from Taysir Hussein! Coordinated emergency support within the hour and the issue was rectified very quickly. Thank you, Taysir! :)
Thank you so much, Annie. We're delighted that Taysir coordinated such swift emergency support for you. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotExcellent Service
JLL provided excellent service throughout my tenancy. The team was always professional, responsive, and very helpful whenever I needed anything. They made the whole process smooth and easy. Thank you!
Thank you so much, Nour. We're delighted that our team provided you with such professional and responsive service throughout your tenancy. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe had the pleasure of being assisted by Ms. Jennifer Dawson, who was exceptionally understanding, professional, responsive, and helpful throughout the entire process. …
Thank you for sharing your wonderful feedback, Dany. We're absolutely delighted that Jennifer provided such exceptional service throughout your experience. She will be thrilled to hear your kind words, and we're proud to have her as part of … More
5/5
GoogleAyesha has been very helpful and responsive throughout the renting process. Been dealing with agents for years this experience is definitely the best. Thank you very much for property search and efficient on all papers work.
Thank you for your fantastic feedback about Ayesha. We're thrilled to hear that your experience with her has been the best you've had with agents over the years. It's great to know that Ayesha was not only helpful and responsive throughout … More
5/5
GoogleAdam and Helena is the best staff I have seen, they are very kind and help me to get my key for the apartment as soon as possible. Very glad to have them as my agent.
Dear Zeyu, We're pleased to hear about your positive experience with Adam and Helena. Their … More
5/5
GoogleJust to say thanks for excellent help and advice for our recent move up North. Given the issues we faced you help and assurance with this sale was excellent.
Thank you so much for your kind words, Graham! We're thrilled to hear that our support made your move up North smoother, especially given the challenges you faced. At DDM Residential, we strive to provide excellent service and guidance during such important transitions. If you need anything else in the future, don't hesitate to reach out. Safe travels to your new home!
5/5
GoogleAdam and Helena were really great during our process of looking for a new flat. The process was smooth and they really helped us to understand each step!
Dear Uasmi, thank you for taking the time to leave such a positive review.
5/5
GoogleSigned my first lease with Adam Garson, couldn’t recommend more. Brillant service, he took the time to explain things, and detail location, offer advice. Easy and efficient process throughout.
Thank you so much, Max. We're delighted that Adam provided you with such brilliant service for your first lease, taking the time to explain everything and make the process so easy and efficient. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotThank you Mr. Enoch
I would like to take this opportunity to express my sincere gratitude to Mr. Enoch. He has provided tremendous support to my family throughout the entire process, from the very beginning until we were finally able to access the property. We truly appreciate his dedication and the exceptional assistance he has offered
Many thanks for your five star review.
5/5
GoogleLauren, Jennifer, and their team provided exceptional service from our first home visit to onboarding our first tenant. They were professional and approachable throughout the entire process. We were particularly impressed by how they went …
Thank you so much, Bonnie. We're delighted that Lauren, Jennifer, and the team could provide such exceptional support throughout your letting process. They'll be thrilled to hear this wonderful feedback about their professionalism and … More
5/5
GoogleFirst time using JLL’s services for renting a flat in London and we are very impressed with the responsiveness and professionalism we were met with. In particular, big thanks to Ayesha at the Canary Wharf branch! She was immensely helpful, walked us through every step of the process, responded to all of our queries (of which there were many), and made sure our move into our new flat went as smooth as possible. Thank you for the great experience!PositiveResponsiveness, Quality, Professionalism, Value
Dear Boyan, Thank you very much for this excellent review. We're delighted to hear that your first experience with JLL was great and Ayesha helped to ensure smooth move in process. Thank you, Canary Wharf Team
5/5
TrustpilotGood property management, responsive and helpful
Our property manager, Suth, was always responsive to our emails and keen to help us. Good experience overall.
Thank you so much, Andreas. We're delighted that Suth could provide you with such responsive and helpful support throughout your tenancy. Suth and the team will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from landlords, rated 4.8 out of 5 on average. For example, Noel wrote: "As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in ..."
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Donna wrote: "Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ..."
Yes. In The Trusted Agent 2026 awards: JLL Canary Wharf, London won Gold.
Send JLL Canary Wharf a message.
