5/5
GoogleJoanna was outstanding. Was very accurate in identifying properties that would suit me, and gave me very straight advice about each property. She was without a douby my "go-to" agent in Canary wharf and she was kind enough to give her …
Trusted Agent profile · London · Greater London
Verified
JLL Canary Wharf London reviews
★★★★★
915 reviews across 4 platforms
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
Part of JLL Canary Wharf, see every office.
JLL Canary Wharf's office in London, Greater London, at 11 Westferry Circus, is rated 4.7 out of 5 across 915 reviews on four platforms, including 663 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
663
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
216
Reviews on Trustpilot
This office
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleProfessional sales (thanks Joanna!) with a selection of good apartments and a slick onboarding & management process. JLL are in a different league to the lettings agents I've dealt with in the past ... a much better experience. Would definitely use them again.
5/5
GoogleJust wanted to say that Sophie Webb was excellent in her support for helping me find an apartment in CW area. She was patient and very flexible. Much of the whole process being done while i was overseas. Really good. Thanks. Giles
4/5
GoogleI worked with Joanna Ludlow to search for a flat at Unex Tower in Stratford. Joanna was an absolute delight to work with. She clearly understood our needs and let us explore options before finalising something. Even though we could not …
5/5
GoogleIt is an absolute pleasure working with Lauren & team. Not only are they professional and efficient but also genuinely polite and amiable. Looking forward to working on many more projects together!
Agent replied
Dear Bridget, Thank you for this touching note. Great to hear that you enjoyed working with … More
5/5
GoogleI sold my apartment in Canary Wharf using JLL in Dec 2020. After speaking to several other estate agents in the area, I knew after meeting Liam and Mark that JLL were the most knowledgeable and I wanted them to sell my property. We had …
Agent replied
Dear Bradley, Thanks so much for your feedback! We’re really glad you decided to trust JLL in … More
1/5
GoogleSecond year renting from JLL. Vey disappointed this time. After terminating our most recent tenancy with JLL, we have been treated very poorly, unprofessional and unfair! Despite the fact that all the sufficient and strong evidence has been …
Agent replied
Dear Jiayi, We are sorry to read your comments here. We are looking in to the issues you … More
5/5
GoogleRecently let a property using JLL and have had a fantastic experience. Jen has been wonderful - from negotiating the agreement with the landlord on our behalf, to helping us with the tenancy process prior to our move-in date (including …
5/5
GoogleExcellent service. Very professional and very friendly. Always available and very helpful.
Agent replied · 22 July 2026
Thank you for the review. We wish you peace and happiness in your home.
1/5
Googleproperty management ignoring us which is insulting considering the high rent on the property. Unable to sleep due to faulty blinds which is an easy fix but property management are refusing to deal with the issue after 4 months.
Agent replied · 30 July 2023
Hi there, I am sorry to read your comments here. Could I please ask to get in touch with me on Joana.Ferreira@eu.jll.com with more details? Thank you, Joana Ferreira Property Management Team Leader
5/5
GoogleGreat agency to rent properties from - very responsive and quick on any issues. We were assisted by Gemma on a contract change as well the process was incredibly quick and smooth. Being burned by unprofessional letting agencies before I can wholeheartedly recommend JLL :)
Agent replied
Dear Elitsa, Thank you for taking the time to leave this review! … More
5/5
GoogleGreat and quick experience for renting an apartment with Ayesha from JLL, I had to do the viewing during the lockdown in March '21, she accommodated our needs and the communication was great and efficient 👍 …
Agent replied
Dear Hazem, Thank you for taking the time to write this review. … More
5/5
GoogleExcellent agency with very good staff...Sophie Webb was our agent who not only was there when we got our first rental apartment in the city but was there throughout with us even after that...she's indeed a customers delight !
5/5
GoogleCheers to JLL's Stefania, Adam and Indra for the seemingly seamless transition into a new apartment. Thanks for the prompt responses to our queries and help addressing all our issues.
Agent replied · 1 June 2023
Dear Havea, thank you for your 5 star review, it mean a lot to us! Pleased to hear that the team was quick to respond and helpful! Thank you, JLL
5/5
GoogleThe renting experience with Joanna and the JLL team was fantastic. Joanna has been extremely cooperative during the whole process, responding to my queries swiftly, solving issues promptly and pro-actively keeping me up to date.
5/5
GoogleQuick and efficient service. I have been renting for 4 years in London now and the process to complete my current tenancy with JLL was by far the fastest and easiest. Adam helped me through the whole process with information and with viewings. Definitely would recommend
1/5
GoogleWhilst the letting agents are friendly and responsive, the property management team are not. As soon as we secured our tenancy agreement we were rushed out the door and left with a plethora of maintenance and health + safety issues with the …
Agent replied · 19 June 2024
Dear John, I am really sorry to read your comments here and would like to look into the … More
5/5
GoogleThe whole process from finding a flat to receiving our keys were smooth and professional. Big thank you to Ayesha for your help during the whole process! Super happy!
5/5
GoogleHighly recommend the team here specially with the consistently superb support we got from Adam. First time in London and he was there to guide and help us get the best viewings basis our needs. …
Agent replied
Dear Harshit, Thank you for taking the time to leave such a great review, your comments are … More
5/5
GoogleJoanna Ludlow at JLL Westferry Circus branch is a star. She found the perfect apartment to suit our needs based on her personal recommendations (when it was not feasible to visit due to covid times and our busy schedule) and managed to …
Agent replied · 19 June 2024
Hi Alicia, Thank you for your feedback. … More
5/5
GoogleGreat Experience. Joanna was very helpful throughout the process. She helped secure a property for us to rent and negotiated with the landlord on our behalf to meet our move in date and even furniture requirements. …
5/5
GoogleTaj from JLL Canary Wharf branch is an excellent property manager. I couldn't be happier !
Agent replied · 19 June 2024
Hi there, we're very grateful for your 5 star review and for giving a shout out to Khurram! Thanks, JLL
5/5
GoogleHaving worked with many agents in the past, I can positively confirm the professionalism and responsiveness of Jennifer to be truly outstanding. She looked after me from start to finish in securing me my ideal flat and all follow ups to …
Agent replied
Dear Nav, Thank you very much for taking time to write this review. … More
5/5
GoogleJennifer and Stephanie basically ticked all the boxes. They are super responsive, helped me find a wide range of rental options and finally find my ideal next flat to rent. They are also very helpful in connecting with the landlord and …
Agent replied · 19 June 2024
Dear Dandelin, We are incredibly grateful that you took the time out to leave this review. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for JLL Canary Wharf, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Michael, Billy and the staff at JLL in Canary Wharf were super friendly and helpful; extremely knowledgeable and supportive, speedy and efficient and we are ...Read the review from sellers
Landlords12 reviews
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ...Read all 12 from landlords
Tenants5 reviews
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ...Read all 5 from tenants
About JLL Canary Wharf London
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
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Questions about JLL Canary Wharf London
What do landlords say about JLL Canary Wharf London?
12 reviews from landlords, rated 4.8 out of 5 on average. For example, Elya wrote: "It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ..."
What do tenants say about JLL Canary Wharf London?
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Donna wrote: "Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ..."
Has JLL Canary Wharf won any awards?
Yes. JLL Canary Wharf won Gold in The Trusted Agent 2026 awards.
