Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJLL were highly professional and very helpful with any matters regarding our tenancy. Jennifer Dawson and Gemma Rogers in particular responded to any queries we had extremely quickly and politely. I would highly recommend any one looking to rent in London to rent a property under JLL. From Yasmin and James.
Yas · 24 March 2022
Agent replied
Dear Yasmin and James, We're are very grateful for your review! Glad to hear that Jennifer and Gemma were very professional and helpful, and thank you for recommending us to anyone looking to rent. We'll make sure to share your feedback with them. Thank you, JLL
★★★★★ 5/5
GoogleI would recommend JLL for anyone who wants to sell/buy or rent property since their service is outstanding. They always respond to my query immediately and quickly response on maintenance issues. Thank you Sophie and all the staff at JLL Canary Wharf for your support to Marine wharf Flats.
Frederick · 8 October 2016
★★★★★ 5/5
GoogleVery pleased with the quality of the customer service. Sophie was outstanding and found me a great rental property close to work which was also good value for money. The team takes time to understand a client's requirements which is appreciated. Highly recommend reaching out to JLL.
Musa · 8 October 2018
★★★★★ 5/5
GoogleI moved to my beautiful apartment in Docklands in February and found the service from JLL, excellent. A big mention to Joanna Ludlow, she was super efficient, attentive and professional throughout the process. A big thank you to Joanna and all the Team at JLL !
I · 4 May 2019
★★★★★ 5/5
GoogleA fantastic company with fantastic people on board. We rented an apartment from 2 000 miles away, communicating only from distance with their great team. Special thanks to Joanna Ludlow and Indra M., They have been great! The whole process was a pleasure, it was very well organised.
Kiril · 8 October 2017
★★★★★ 5/5
GoogleJust moved internationally and finding a flat had been very stressful, among 1 million other TODOs. …
Asher · 16 September 2024
Agent replied · 23 August 2024
Dear Asher, thank you for your kind feedback and kind words for Ayesha, we'll make sure to pass this on. Thank you, JLL
★★★★★ 5/5
GoogleWe used JLL while still based in the US to find us a place in London ahed of our move. Joanna was amazingly helpful and very responsive with our questions and went above and beyond to make us feel comfortable about committing to a place …
Felicity · 8 October 2018
★★★★★ 5/5
GoogleWe have been very pleased with JLL Canary Wharf’s and especially Billy’s work in the process of the property purchase, from suggesting suitable properties to answering any questions we have had up to completion. Competent, very efficient, and always extremely helpful, a job very well done!
Yagmur · 8 October 2017
★★★★★ 1/5
GoogleI’m a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. …
CJ · 16 September 2022
Agent replied · 16 September 2026
Dear Chris,
After looking in to this case we can see that Suth Lucian Canbert has sent a … More
★★★★★ 5/5
GoogleI would absolutely recommend JLL. Joanna was our agent - she was incredibly flexible and once we found a flat we really liked she helped so much. She ordered us all the furniture and advised what to ask for etc. She always replies promptly …
Laura · 8 October 2018
★★★★★ 5/5
GoogleWe had very good experiences with the JLL Canary Wharf team especially Sophie Webb who deserves a special mention. They are very professional and they were able to find us good tenants promptly. Documentation is also very efficient. A joy to work with the team.
Cognac · 8 October 2018
★★★★★ 1/5
Googleplease do not use JLL canary wharf, my friend is renting with them and has very large windows, the blinds do not close and they are refusing to fix this, the apartment is constantly light and we are unable to sleep. considering the …
Vanessa · 16 September 2022
Agent replied
Dear Vanessa,
I am sorry to read your comments here, I would like to look at the issues you … More
★★★★★ 5/5
GoogleThe process and interaction were very smooth, professional and friendly. I particularly appreciated the knowledge of the building, the advice and responsiveness. The support after the contract was signed was also very good. Overall a great experience and I would definitely consider contacting JLL again if I move in the future.
Massimo · 16 September 2021
Agent replied · 19 June 2024
Hi Massimo,
Thank your for this excellent review. … More
★★★★★ 5/5
GoogleAdam helped my partner and I to find a flat in a very short time. After taking a look to a couple of them, we moved to a brand new modern flat. They supported us into every single step during the process, even after we moved.
Alberto · 29 May 2022
Agent replied · 19 June 2024
Dear Alberto,
Thank you for talking the time out to leave this review. … More
★★★★★ 5/5
GoogleIt's not often that you come across a property manager who embodies efficiency, professionalism, and genuine concern as consistently as Stefania from JLL does. My experience with her was truly top-notch. …
Jakub · 16 September 2023
Agent replied · 16 May 2026
Dear James, thank you for your detailed review of Stefania. It means a lot to us that you took the time to share your feedback with everyone. Stefania works hard and we are very pleased you got to experience it. We will make sure she will … More
★★★★★ 5/5
GoogleVery satisfied about the agency. Ayesha did a great job, taking care of my situation (Italian moving abroad after Brexit) and she managed to arrange everything in time, answering my several questions quickly. The properties JLL has are incredible, the house was even prettier IRL that on the commercial photos!
Luca · 8 October 2021
Agent replied
Hi Luca,
Thank you for your 5 start review, this means a lot to us! … More
★★★★★ 5/5
GoogleI dealt with JLL for my recent property search. The process was seamless, from viewing to leasing and finally moving in. The viewing agent Joanna Ludlow went out of her way to help us with bespoke requests and a second viewing to ensure we …
Nats · 8 October 2016
★★★★★ 5/5
GoogleGreat service from Adam who’s based in this agency. He was helpful, courteous, has great knowledge on the properties he looks after, and responds to questions very quickly. Really good experience with JLL overall as well.
Anon · 16 May 2023
Agent replied · 1 June 2023
Dear Anon, thank you for taking the time out to leave such a lovely review! Fantastic to hear that Adam was courteous, had great knowledge on the properties and was quick to respond, no doubt this review will make his day! … More
★★★★★ 5/5
GoogleThe team at JLL has always been efficient in finding good tenants and in managing my property at Canary Wharf. That is why I have been returning year after year seeking their professional expertise in managing and renting of my property.
Brian · 8 October 2019
★★★★★ 5/5
GoogleI'm a block manager in Canary Wharf. I worked Stefania Schiavon in this office on resolving issues with a disruptive tenant in one of the flats. She was very professional and great to work with.
Max · 25 May 2023
Agent replied · 30 July 2023
Dear Max, thank you for taking the time out to post this lovely review! Pleased to see that Stefania is great at resolving issues and professional, we will make sure to share your kind words with her.
Thank you,
JLL
★★★★★ 1/5
GoogleJOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness as I would expect that working in the industry she would be well trained in handling such …
Joanna · 16 September 2022
Agent replied
Hi Joanna,
Thank you for your feedback. We have looked at our data base and I understand … More
★★★★★ 5/5
GoogleBy far the best estate agent in Canary Wharf and London! Team Michael and Mark is super efficient, on-the-ball, focused and top-of-their-game. Couldn’t have asked for better agent to represent you in this competitive market for property sales and purchase. 10/10
Shearin · 3 June 2019
★★★★★ 4/5
GoogleI have engaged JLL to manage my unit in Horizon Tower since it is ready for occupation. Despite some minor hiccup, I find that their service is quite professional, and up to my satisfaction. Their agent, Joanna is a very responsive, …
Siew · 8 October 2018
★★★★★ 5/5
Google"Charlotte, Sophie and the team at JLL have been fantastic help when letting our apartments. Their expert knowledge of the area and professionalism has allowed us to let our properties quickly and efficiently, and to some great tenants! We would highly recommend!"
Suki · 8 October 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
