5/5
TrustpilotGreat response time from JLL and theβ¦
Great response time from JLL and the team (Rugul). No complaints.
Agent replied Β· 4 October 2026
Many thanks for leaving a five star review.
Trusted Agent profile Β· London Β· Greater London
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JLL Canary Wharf London reviews
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915 reviews across 4 platforms
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
Part of JLL Canary Wharf, see every office.
JLL Canary Wharf's office in London, Greater London, at 11 Westferry Circus, is rated 4.7 out of 5 across 915 reviews on four platforms, including 663 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
663
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
216
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Michael, Billy and the staff at JLL in Canary Wharf were super friendly and helpful; extremely knowledgeable and supportive, speedy and efficient and we are ...Read the review from sellers
Landlords12 reviews
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ...Read all 12 from landlords
Tenants5 reviews
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ...Read all 5 from tenants
About JLL Canary Wharf London
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklandsβ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutesβ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: β’ Sales β’ New home sales β’ Lettings β’ Property management β’ Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklandsβ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLLβs full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
Awards
The Trusted Agent 2026 results for JLL Canary Wharf, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleJennifer Dawson at JLL has been fantastic in helping me to find the perfect James Bond apartment in Canary Wharf at Landmark Pinnacle with stunning views across the London skyline. From the first viewing, making an offer and signing β¦
Agent replied Β· 19 June 2024
Dear Andrea, thank you for taking the time and leaving us 5 star review, it means a lot! Great to hear that Jennifer has been great at finding you a perfect home. Many thanks, JLL
5/5
GoogleThanks to Ayesha and team for making our transactions smooth and easy especially in this time of pandemic. We are loving our new flat so much! π€ β¦
Agent replied
Dear Rowena, Thanks so much for your feedback! Weβre really glad you are enjoying your new β¦ More
5/5
TrustpilotSpecial thanks to my agent Yezi
Special thanks to my agent Yezi. Great communication, very professional in solving problems, deep knowledge about the market, and always great advice. Truly appreciate.
5/5
GoogleβHad a good experience with Ayesha. They were professional, helpful, and responsive throughout the process. Made everything smooth and easy. Would recommend.β
5/5
TrustpilotHad good experience with both Emily whoβ¦
Had good experience with both Emily who managed my on-going tenancy and Rico who got me the place.
5/5
GoogleJennifer is an amazing person, she helped us to find the most appropriate place to stay in Canary wharf area
Agent replied Β· 19 June 2024
Dear Mahmoud, Thank you for sharing your experience with us. β¦ More
5/5
TrustpilotReally helpful!
Really helpful! Especially thanks for my agent Suth Lucian Canbert.
Agent replied Β· 4 October 2026
Thank you for a 5* review.
5/5
GoogleThank you Paige, always appreciate your service.
Agent replied Β· 19 June 2024
Dear Hamad, Thank you for your 5 star review! β¦ More
5/5
TrustpilotThames City Staying Review
Lily Wang, my property manager, is very helpful and responsible. She always resolves any issues promptly.
5/5
GoogleGemma is definitely one of the most helpful and professional people who will be able to help you with all your queries.
Agent replied
Dear Anastassia, Thank you for your 5 star rating. β¦ More
1/5
GoogleIβm a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. Even got charged for late fees on a utility bill that JLL are supposed to be managing (their mistake, I pay). I wouldnt recommend at all.
Agent replied
Dear Chris, After looking in to this case we can see that Suth Lucian Canbert has sent a formal response to your complaint and is looking after this matter. If you have any questions or comments in the meantime please do not hesitate to get in touch on Suth.luciancanbert@eu.jll.com. Thank you, JLL
5/5
GoogleEverything is smooth and quick. I found a tenant in less than a week! Thank you Jennifer and Leva for their help!
Agent replied Β· 30 July 2023
Dear Fung, Thank you for taking the time to leave this review. β¦ More
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleProfessionalism and efficiency are the hallmarks at JLL Canary Wharf. My experience over the last 6 years has been none other than a pleasure. Issues are dealt with effectively and swiftly. Special mention to Sophie Webb who Iβve dealt with for the last 6 years. Sophie has patiently and efficiently dealt with my calls and queries and has proven to be a real asset to JLL.
5/5
GoogleWe've recently moved into a property let through JLL. Our letting agent, Adam Garson, really impressed us with his professionalism, responsiveness and dedication to ensuring that our tenancy got off to a smooth start. He responded promptly, β¦
Agent replied Β· 26 November 2023
Dear Vadim, thank you for taking the time to leave such a lovely review for Adam! Pleased to hear that he was professional, responsive and dedicated! We are certain he will be very pleased to read your kind words! Thank you, JLL
5/5
GoogleFantastic team. Found, signed and moved in to my new flat within less than two weeks. Many thanks to Adam from the Canary Wharf team!
Agent replied
Dear Josh, We'd like to thank you for taking the time to leave this review. β¦ More
2/5
GoogleWas a great experience. But have been waiting for my deposit for 2 months which has been disappointing.
Agent replied Β· 24 March 2026
Dear Alex, thank you for your feedback. I will ask someone contacts you regarding your deposit.
5/5
GoogleJennifer was fantastic and super easy to deal with. We had a great and quick service although in lockdown and with restrictions in place.
Agent replied
Dear Ilenia, Thank you for your 5 start review, this means a lot to us. β¦ More
5/5
GoogleI dealt with JLL for my recent property search. The process was seamless, from viewing to leasing and finally moving in. The viewing agent Joanna Ludlow went out of her way to help us with bespoke requests and a second viewing to ensure we made the right decision and that we were happy with the apartment. I would definitely look to work with them in the future.
5/5
GoogleThe agents were kind, pacient and really efficent, supporting me in the whole process. I would definetly recommend JLL, Rico and Indra!
Agent replied Β· 24 March 2026
Dear Ana, We're grateful for your recommendation. It's wonderful to hear that Rico and β¦ More
5/5
GoogleDanny Greenland was representing us for the sale of our flat. Heβs extremely helpful and great negotiator! 5 star!
Agent replied Β· 19 June 2024
Dear Hao, Thank you for taking the time to leave this review. β¦ More
5/5
GoogleI'd like to express my gratitude for Stefania Schiavon, our property manager. She has been incredibly helpful, and I can't recommend her enough. Stefania consistently responded promptly and efficiently, addressing and resolving any issues β¦
Agent replied Β· 19 June 2024
Dear Prismika, Thank you very much for taking the time to share your feedback with us! Great to β¦ More
5/5
GoogleVery professional agency and they respond to the queries quickly. Also their agent Ayesha was very helpful and guided us through entire process.
Agent replied
Hi Daniel, Thank you for your 5 start review, this means a lot to us! β¦ More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JLL Canary Wharf London
What do landlords say about JLL Canary Wharf London?
12 reviews from landlords, rated 4.8 out of 5 on average. For example, Elya wrote: "It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ..."
What do tenants say about JLL Canary Wharf London?
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Donna wrote: "Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ..."
Has JLL Canary Wharf won any awards?
Yes. JLL Canary Wharf won Gold in The Trusted Agent 2026 awards.
