Trusted Agent profile · London · Greater London
Verified
★★★★★
915 reviews across 4 platforms
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
Part of JLL Canary Wharf, see every office.
JLL Canary Wharf's office in London, Greater London, at 11 Westferry Circus, is rated 4.7 out of 5 across 915 reviews on four platforms, including 663 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
663
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
216
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael, Billy and the staff at JLL in Canary Wharf were super friendly and helpful; extremely knowledgeable and supportive, speedy and efficient and we are ...Read the review from sellers
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ...Read all 12 from landlords
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ...Read all 5 from tenants
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
The Trusted Agent 2026 results for JLL Canary Wharf, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery responsive, professional, friendly and customer-centric approach. I dealt with Ayesha. She understood my circumstance and helped me get to what I was looking for without any unnecessary delays. Five stars from me!
Dear Ahmed, Thank you for your 5 start rating! … More
1/5
GoogleAvoid JLL if you want to be treated like a human being. Three days after moving in, still surrounded by boxes, my property manager Taj …
5/5
GoogleGemma was really helpful when it came to the updating our contract for our new housemate. She was very responsive and a great help along the way. …
Dear Evie, Thank you for taking the time to leave this review. … More
5/5
GoogleVery helpful and easy to deal with. Ayesha was very responsive to all correspondence and was more than happy to work around all timings and time frames that suited me. Would recommend.
Hi Del, Thanks so much for your feedback! … More
5/5
GoogleThank Rico/Helena/Olga to get me a place to live in London! Was a smooth experience.
Dear Yutian, Thank you for taking the time out to leave us 5 star review! Thank you, JLL
5/5
TrustpilotQuick response and excellent work
Many thanks for a five star review.
5/5
GoogleJoanna and Indra from JLL were professional, responsive, and incredibly helpful throughout the process. Their support made everything seamless, and I truly appreciate their efforts. Thanks for the great service!
Thank you for your positive feedback. We're delighted that Joanna and Indra provided excellent service and made your experience seamless. Your appreciation is valued, and we'll ensure your comments are passed along to the team.
5/5
GoogleHave been a tenant with them as agents for 2 years. Fantastic people. Very quick and easy to communicate with, got the couple of "wear and tear" issues resolved as quickly as possible and very easy check in and check out of the flat. Definitely recommend.
Dear Fernando, Thank you so much for your kind words and the five-star review! We are thrilled to hear about your positive experience with our agency. It has been a pleasure assisting you over the past two years, and we're glad we could … More
5/5
TrustpilotGreat
Great - Ru has been very responsive and helpful in resolving appliance issue for us.
Thank you for leaving a 5* review.
5/5
GoogleGemma is an absolute sweetheart who responds to emails in a matter of minutes with clear responses.
Dear Kansupa, we are very grateful for your 5 star review! Thank you for giving a shout to Gemma too, we are certain she will be thrilled to see your lovely feedback! … More
5/5
GoogleI was looking for rental property and Adam was extremely helpful. The service was professional and I always had a prompt response from both Adam and Stephanie. I have no complaints
Dear Avril, Thank you for your 5 star review! … More
5/5
TrustpilotHighly recommended
Highly recommended! Very pleased with the service, particularly from property manager Shaan Birk, who is incredibly responsive and always resolves issues quickly.
1/5
GoogleExtremely shocking experience after renting for almost 3years with these guys. Our deposit has been wrongly kept on hold for more than 4 months now. 1st they tried to wrongly charge us for damages which were pre-existing when we moved in. …
Hi there, we are sorry to read your comments here. After checking our records we can see that above mentioned issues have been looked at and if you need any further assistance please do not hesitate to get in touch on Paige.Waller@jll.com. Thank you, JLL
5/5
GoogleJoanna has been a fantastic. She helped us find the right property and provided a 5 star service. I couldn't recommend her highly enough. Highly professional and exemplary customer service.
Hi there, Thank you very much for this wonderful review! … More
5/5
TrustpilotPaige our property manager has been…
Paige our property manager has been looking after our property for several years. She has been efficient & we have been satisfied with her service.
5/5
GoogleExceptional service & fast processes! Especially Adam is a brilliant Agent, executes wishes and requests quick and in high quality. Thanks a lot, R
Hi There, Thank you for your 5 star review! We'll make sure to pass this excellent feedback on to Adam too! Thank you, Canary Wharf Team
1/5
GoogleInitially OK experience, however, the property management team emailed me saying they would handle my issues but the lady has constantly ignored and refused to help in every situation. The apartment has very large windows and they did not bother to check if the blinds are not working, now I have to spend my own money to fix these as JLL and the rude property management team refuse to handle the situation.
Dear Rushdi, Thank you for your feedback and we are disappointed to hear you have been unhappy with the service you have received. I would like to have a look in to this issue, could you please get in touch with me on Joana.Ferreira@eu.jll.com with more details? Many thanks, Joana Ferreira Property Management Team Leader
5/5
TrustpilotI have worked with her for long time…
I have worked with her for long time now. She has been very professional, helpful and responsive.
5/5
GoogleVery good experience with Ayesha from JLL, super helpful and productive - helped us secure a move quickly. Highly recommend!
5/5
GoogleExtra professional communication. JLL answered all my questions and resolved my concerns from day one. Specifically, Gemma was super helpful and easy to communicate with. An overall brilliant experience!
Dear Chrissa, Thank you for you review. … More
5/5
GoogleWe had a really great experience with JLL. We were helped by Jennifer and Ieva and they were always at hand to answer any queries and provided brilliant support!
Dear James, Thank you for your review. … More
5/5
GoogleI have just completed my purchase/sale and dealt with Tracy Bennett at Coulby Newham office. She is amazing, has been in regular contact and has steered us through a tricky 7 months. I wish the Estate Agent in chain below were as thorough and diligent. Cant recommend enough. Amazing service from Tracy and the CN team.
5/5
GoogleJoanna has been a fantastic. She helped us find the right property and provided a 5 star service. I couldn't recommend her highly enough. Highly professional and exemplary customer service.
Hi there, Thank you very much for this wonderful review! We're so pleased that Joanna has provided 5 star service and helped you to find your new home! We'll make sure to share your kind words with her too! Thank you, JLL Canary Wharf Team
5/5
GoogleAdam has been great in setting up my lease! Moving in from abroad, Adam made sure the process went smooth. Recommend him!
Dear Oscar, Thank you for your 5 star review. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from landlords, rated 4.8 out of 5 on average. For example, Elya wrote: "It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ..."
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Donna wrote: "Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ..."
Yes. JLL Canary Wharf won Gold in The Trusted Agent 2026 awards.
