Trusted Agent profile · London · Greater London
Verified
★★★★★
915 reviews across 4 platforms
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
Part of JLL Canary Wharf, see every office.
JLL Canary Wharf's office in London, Greater London, at 11 Westferry Circus, is rated 4.7 out of 5 across 915 reviews on four platforms, including 663 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
663
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
22
Reviews on The Trusted Agent
This office
216
Reviews on Trustpilot
This office
Send JLL Canary Wharf a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael, Billy and the staff at JLL in Canary Wharf were super friendly and helpful; extremely knowledgeable and supportive, speedy and efficient and we are ...Read the review from sellers
As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in ...Read all 12 from landlords
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ...Read all 5 from tenants
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
The Trusted Agent 2026 results for JLL Canary Wharf, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Liam and the team at JLL for pushing through my purchase of a fantastic new property. The pressure was kept on the various solicitors involved in this complex process with communication maintained throughout and excellent service standards.
Dear Lan, Thank you very much for taking time to write this review. … More
5/5
The Trusted AgentA Stress Free Process
Moving house is apparently in the top 3 most stressful events in life, however this certainly was not my experience with JLL's help. Finding the right property in this area is not usually easy, I had been working with multiple different agencies for a month with no success before I contacted Ayesha at JLL; quickly things changed I was viewing the type of properties I was looking for.. All of the information required was provided, my questions were answered and the process ran very smoothly. I would recommend Ayesha at JLL Canary Wharf to anyone looking to move in to the area.
5/5
TrustpilotGreat experience working with Hannah…
Great experience working with Hannah Davis! She is very responsive and was a huge help throughout my tenancy.
Many thanks for taking the time to leave a review Arsheya, I will make sure this is fed back.
5/5
TrustpilotJo Ferreira, Team Leader - Property Management
excellent and prompt communication from start to finish from Jo Ferreira, Team Leader - Property Management Thank You
What a wonderful review, thank you for taking the time to feed back.
5/5
GoogleThank you Ayesha Ahmed for helping us through every process. She solved all our problems and also she is very kind and professional. We recommend JLL. Everyone can trust in terms of quality and price. You are super🤩🤩 …
Dear Omer, We can't thank you enough for your kind words about Ayesha! … More
5/5
TrustpilotGreat Communication
Ru has been fantastic and super on top of all communications. Making all things super easy and clear with managing the property.
Dear Christina, many thanks for taking the time to leave a five star review.
5/5
GoogleAdam and Helena at JLL were amazing! Super helpful and professional, they made the process smooth and stress-free, helped me from the moment I inquired about a property to when I received my keys. Highly recommend!
Dear Messied, … More
5/5
TrustpilotAlways quick response and very helpful!
Many thanks for leaving a five star review
5/5
GoogleAdam was incredibly helpful during my rental process. What I liked the most was how sincere and mindful he was. I had been in contact with a number of agents, none of them felt as sincere and genuine as him.
4/5
TrustpilotPositive Experience
I’ve had an amazing experience overall. Not everything has been perfect, but there’s always been clear and swift communication. My property manager, Paige, has also been very helpful in resolving immediate issues.
5/5
TrustpilotNice work
Nice work, Lily Wang
Many thanks for your five star feedback.
5/5
The Trusted AgentA very personal service from a very professional team.
As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in their estimates, timescales and general 'reading' of the market. And although my experience with the Canary Wharf office has been limited only to a small number of the team, there is a prevailing sense of everyone serving their clients needs on all sides with a collective determination in delivering great customer service. I would like to commend in particular Sophie Webb for her outstanding support and great efficiency always. She is professional in her dealings but also extremely personable with a ready smile and terrific sense of humour. People like Sophie engender a sense of confidence and reassurance that my affairs are in good hands. Well done all !
5/5
GoogleThe JLL Canary Wharf team assisted me with my move into Landmark Pinnacle. Ayesha was very helpful and clear throughout the whole process, provided all required information straight away whenever needed. From viewing the property to …
Dear Elliot, Thank you for taking the time to leave this fantastic review. … More
4/5
The Trusted AgentJLL OVERALL portrays an experienced, attentive and effective agent.
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to jll.. A WEAKNESS IN UK PROPERTY Industry is the TDS.. A SCHEME WHICH ONLY SERVES THE TENANT AND NOT THE PROPERTY OWNER. TDS MUST BE SERIOUSLY REVIEWED TO INCLUDE A FAIR AND BALANCED APPROACH TO PROTECT THE LANDLORDS INTERESTS AS WELL. OTHERWISE, I as an OVERSEAS Buyer WOULD like to LOOK TOWARDS A NEW SCHEME SET UP WHERE THE interests and SAFETY OF OUR PROPERTY IS ALSO GUARDED from careless tenants. Another area to review is your panel of contractors, in areas of pricing, responsibility, honesty and quality of work. Jll has to look harder into the above areas and to represent landlords interests more. Personally, apart from the 3 major points of weakness, JLL has a few key staff who are consistently focused, patient, responsible, professional and tries their best to provide the service due. They represent the jll image. Ask me who they are and I'm happy to divulge. Wish jll the best and hope to see some real improvements in the near future. All best.
5/5
GoogleThank you Ayesha Ahmed for helping us through every process. She solved all our problems and also she is very kind and professional. We recommend JLL. Everyone can trust in terms of quality and price. You are super🤩🤩
Dear Omer, We can't thank you enough for your kind words about Ayesha! It's great to hear that she helped you to solve your problems and was kind and professional. She will be very grateful! Thank you, JLL Canary Wharf Team
5/5
GoogleThanks to Liam and the team at JLL for pushing through my purchase of a fantastic new property. The pressure was kept on the various solicitors involved in this complex process with communication maintained throughout and excellent service standards.
Dear Lan, Thank you very much for taking time to write this review. We're glad to see that you manage to find a fantastic property, and that Liam provided excellent service standards. We hope you will enjoy your new home! JLL Canary Wharf Team
5/5
TrustpilotGreat service from the lettings and…
Great service from the lettings and property management team at JLL over the many years they managed my property. Kudos to Lauren and Shaan!
5/5
GoogleIt was my first flat haunting but luckily I met JLL and Jennifer who provides me a great help through the process to got my ideal flat in a right time, Ieva then being a great support through the communication process and led me to move in …
Dear Hope, Thank you for your kind comments regarding Jennifer, glad to hear that she was … More
5/5
GoogleJennifer and Bruna were very responsive and helpful with our recent move. The property is fantastic, and we’ve had a great experience thus far! Highly recommend JLL to anyone looking to move, particularly to East London.
Hi Lara, We can't than you enough for this lovely feedback. It's also wonderful to hear that Jennifer & Bruna were very responsive and helpful and that you're enjoying your new flat! Thank you, JLL Canary Wharf Team
5/5
GoogleMy experience with Adam from JLL was just great! He guided me through all the available options and helped me secured the best flat for me. Very patient and helpful. Thanks again Adam!
Dear Daniel, thank you for your feedback and a shout out to Adam, pleased to hear he was great at helping you with your search. Thanks, JLL
5/5
GoogleVery professional service from start to finish. Selling following a bereavement and we were treated with kindness and sensitivity. Thanks to all the team but special thanks to Maria for being so patient and supportive .
Thank you, Paul. We really appreciate you taking the time to leave this review for us.
5/5
GoogleLauren is very nice and helpful. She is patient to help us get though all questions. We appreciate her help.
Dear Lokman, We are very grateful for your 5 star review! Lauren will be thrilled to read … More
5/5
GoogleJoanna Ludlow at JLL was great to work with. She is responsive, thoughtful and extremely knowledgable about the building(s) and the area. I would highly recommend anyone looking to ask for her.
Dear Jeremiah, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that thanks to Joanna! Best wishes, JLL
5/5
GoogleHighly recommend Adam Garson - very friendly and professional. Also, Stefania Schiavon went above and beyond when I need help with my property's appliances. She is caring and responsible - the best property manager. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from landlords, rated 4.8 out of 5 on average. For example, Noel wrote: "As a landlord, my service experience has been at best variable with other London agents. However, JLL have really lived up to expectation by being realistic in ..."
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Donna wrote: "Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ..."
Yes. In The Trusted Agent 2026 awards: JLL Canary Wharf, London won Gold.
Send JLL Canary Wharf a message.
