1/5
TrustpilotSHAME ON SERVICE OF JLL
I viewed a property with JLL on 21 May 2026, made an offer, and today my tenancy officially began.
Trusted Agent profile · London · Greater London
Verified
JLL Canary Wharf London reviews
★★★★★
915 reviews across 4 platforms
11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
Part of JLL Canary Wharf, see every office.
JLL Canary Wharf's office in London, Greater London, at 11 Westferry Circus, is rated 4.7 out of 5 across 915 reviews on four platforms, including 663 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
663
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
22
Reviews on The Trusted Agent
This office
216
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Michael, Billy and the staff at JLL in Canary Wharf were super friendly and helpful; extremely knowledgeable and supportive, speedy and efficient and we are ...Read the review from sellers
Landlords12 reviews
It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ...Read all 12 from landlords
Tenants5 reviews
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ...Read all 5 from tenants
About JLL Canary Wharf London
Located in the heart of this dynamic business district, our Canary Wharf office is superbly positioned to serve both the immediate and wider Docklands’ residential market. Situated within the bustling Canary Wharf estate, we are just a short walk to the Thames, close to over 300 shops, bars and restaurants, and within minutes’ reach of tens of thousands of workers. The office is an integral part of our London network which, along with our comprehensive local experience and expertise, enables access to a powerful arsenal of market intelligence and buyers. In particular, the Canary Wharf team are market leading specialists in new build luxury apartments sales and letting, while also acting on a large and broad spectrum of properties that include houses and warehouse conversions. Our residential team of 10 specialises in all areas of local, national and international property, providing expert advice on: • Sales • New home sales • Lettings • Property management • Portfolio management And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Our team brings together a wealth of property experience and a collective in-depth understanding of Docklands’ many markets. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business, which ensures we are always fully informed, and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service.
Awards
The Trusted Agent 2026 results for JLL Canary Wharf, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRu has been amazing
Ru has been amazing, very helpful, quick to respond, and made everything easy. Really appreciate her support. Highly recommended!
Agent replied · 4 October 2026
Many thanks for your brilliant feedback.
5/5
TrustpilotEasy to work with
Very happy working with JLL throughout my tenancy process. We’ve worked with Ru Ozdemir and she was very helpful and responsive at every step.
Agent replied · 4 October 2026
Thank you for your five star review!
5/5
GoogleI can highly recommend Liam @ JLL for doing an amazing job in selling my apartment during a very difficult time. The pandemic has led to a slight dip in prices in places, but Liam's positive attitude and go-getter attitude made sure we …
Agent replied
Dear Jersey, Thank you for your reply. We will make sure to pass this review on to Liam. … More
5/5
GoogleJennifer and the team at JLL Canary Wharf were excellent at assisting us with our move. Communication was quick and clear and the whole process ran smoothly. They answered any questions we had and tailored the service to suit our needs due to distance.
Agent replied
Dear Virginia, Thank you very much for your feedback. … More
5/5
GoogleVery positive feedback for my new lease in the Canary Wharf area. Sales experience with Jennifer and Stephanie was excellent, similar initial feedback for the account manager - Lingqiao. Overall, great experience, team is responsive and the move was completely remote. Documentation was easy.
Agent replied
Hi Stoyan, Thank you for taking the time to write this review. … More
5/5
Google⭐️⭐️⭐️⭐️⭐️ When I first met Adam, I said to him: "Please show me where I want to live." And he did exactly that. …
Agent replied · 24 March 2026
Dear Veni, this is lovely feedback to receive. Thank you so much for taking the time to leave such a detailed review. I will ensure this is fed back.
5/5
GoogleWe recently let in to RW flat. Our overall experience was quite good and appreciate thorough professionalism from the team. I also wanted to recognise ayesha suzen who assisted us and prompt with all questions, that made us finalise this flat instantly
Agent replied · 23 August 2024
Dear Vidur, thank you for your 5 star review, it means a lot to us! Thank you for your kind words about Ayesha too, we're sure she will be pleased! Thanks, JLL
5/5
GoogleSuper Thanks to Adam and Indra from JLL Canary Wharf Team. Just move here so basically know nothing. The team are very professional, proactive and fast responsive. Managed to move in so quick and get everything sort so fast.
Agent replied · 30 July 2023
Dear Tony, Thank you for sharing your experience with us! … More
5/5
GoogleBig shout out to Gemma for being so helpful with seeing through a change in tenancy, and to Omar for supporting us throughout our time in a JLL property!
Agent replied
Dear Flavia, Our aim is to deliver a 5* service to our customers and clients and we are … More
5/5
GoogleMassive thanks to Joanna Ludlow from JILL Circus Office. She is helpful and responsive. Extremely friendly and will go out of her way to help answer all your questions! I couldn't have sorted out my new accommodation as quick as I did without her! Strong Recommend.
Agent replied
Dear Wei, Thank you, your review means a lot to us and we will make sure to pass your feedback on to Joanna. JLL Canary Wharf Team
5/5
GoogleLiam Bartlett (JLL Canary Wharf) was the agent who assisted the sale of my property. Having been through this process a few times, I can honestly say it was an extremely smooth experience. Liam went above and beyond when it came to communication (which included being responsive late evenings and even whilst on holiday when not expected to). I felt Liam had my best interests at heart and always ensured things kept moving in the right direction. Coming from the hospitality industry, it takes a lot for service to be recognised and Liam’s approach certainly didn’t go unnoticed. Couldn’t recommend JLL enough. I have already passed their details on to a few interested parties!
5/5
GoogleMy experience with Adam Garson and his colleague Indra was phenomenal - they did an excellent job of finding me exactly what I was looking for, which was a great relief having just moved to the UK. They've been responsive throughout the …
Agent replied · 19 June 2024
Dear Brandon, Thank you for taking the time to leave this review. … More
5/5
GoogleIt was a pleasure living in a property managed by you all. You’ve been the best property managers I’ve ever had the pleasure of renting from. Very clear, organised, and quick to respond to any issues. Very much appreciated that as a tenant. If we ever have a property that needs managing I will be in touch.
5/5
GoogleI have JLL as my rental/managing agent of my apartment and have been working with JLL for more than a year. JLL teams are working effectively and efficiently, even during the pandemic. Well done team. Special thanks to Lauren, Shirley, and lyre.
Agent replied
Hi Jade, We would like to thank you for taking the time to write this review. … More
5/5
GoogleAyesha has been great throughout. Made me feel at ease the whole way and really helped to make sure it went as smoothly as possible. On the whole very impressed with JLL and they’re definitely the best agents I have used. Couldn’t recommend more
Agent replied
Dear Rob, Thank you for your feedback. We're delighted to hear that you Ayesha has been great and made you feel at ease the whole way. She will be pleased after seeing this excellent review. Thank you, Canary Wharf Team
5/5
GoogleVery professional and friendly staff from Jennifer Steph and the other team when we popped in for our ID checks. Everything was done in a very nice timely manner. Thank you for helping us find out first family home in Canary Wharf.
Agent replied · 19 June 2024
Dear Aikaterini, Thank you for your 5 start review. … More
3/5
TrustpilotIssues are not followed up or…
Issues are not followed up or proactively handled or explained. Hope to see this improved.
Agent replied · 4 October 2026
If you would like to email me with further details so I can look in to this for you my email is michelle.bishop@jll.com
5/5
GoogleJLL is one of the most efficient and professional estate agents we've ever worked with! Quick responses and friendly staff (Jennifer is lovely)! JLL managed to get us through the process in just two days, and we really appreciate their …
Agent replied · 23 November 2024
Dear Sun, Thank you for taking time to write this review. … More
5/5
GoogleFirst time using JLL’s services for renting a flat in London and we are very impressed with the responsiveness and professionalism we were met with. In particular, big thanks to Ayesha at the Canary Wharf branch! She was immensely helpful, …
Agent replied · 16 September 2026
Dear Boyan, Thank you very much for this excellent review. … More
5/5
GoogleMany thanks to Ayesha Ahmed she was really helpful, friendly and fast with responding along the way which made my moving in experience much easier I really appreciate her professionalism!! And I'm pleased with the apartment.
Agent replied · 30 July 2023
Dear Fatimah, Thank you for your 5 star review. … More
5/5
GoogleThanks to Jennifer, she is a very nice and efficient agent. Every issues will be answered and solved patiently. JLL is a company worthy of trust.
Agent replied
Dear Anli, Thank you for taking the time to leave 5 star review. Fantastic to hear that … More
5/5
GoogleLiving so many years in the UK and found the JLL estate agency is the first agency I feel comfortable with. Very responsive, polite and friendly personnel. Professionalism is the highlight of the JLL. My experience has been none other than a pleasure. Any issues have been sorted very fast and effectively. It is the first agency that is happy to work and help international students! Special mention to Joanna Ludlow, Indra Mikalauskaite and Kathrine Popiol who patiently and efficiently dealt with my calls and queries
5/5
GoogleProfessional service, Adam Garson was amazing. He instantly replied to all my messages and promptly arranged the viewings. After securing the contract, Adam and his colleague Indra were very helpful and always stayed in touch.
Agent replied
Dear Anhia, Thank you for leaving this wonderful review! … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JLL Canary Wharf London
What do landlords say about JLL Canary Wharf London?
12 reviews from landlords, rated 4.8 out of 5 on average. For example, Elya wrote: "It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to ..."
What do tenants say about JLL Canary Wharf London?
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Donna wrote: "Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing ..."
Has JLL Canary Wharf won any awards?
Yes. JLL Canary Wharf won Gold in The Trusted Agent 2026 awards.
Want JLL Canary Wharf to help?
Send JLL Canary Wharf a message.
