Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold our home with Horton & Garton and from the first moment they were great to deal with. They know the area inside out and more importantly understand the market. We trusted them to advise us on strategy and pricing and they were 100% right. They’re also lovely to deal with. If you’re selling in the area, these are the guys to go with. Big thanks Phil, Martin and all the team.
Nina · 17 June 2020
Agent replied · 16 June 2024
Good morning Nina, Thank you for sharing your experience, as a local Brackenbury Village vendor client, working with the Horton and Garton sales team. We were delighted with the result and achieving the record selling price on the road for your family house. Martin and Phil are the senior key members of a very robust and experienced sales team and it's always our pleasure to be working with the very best properties and clients in 'Our Patch' of Hammersmith, W6. On behalf of all of the sales team we wish you all the very best with your onwards move. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have known John Horton for a long time and we appointed his firm, Horton and Garton to act for us with the sale of our family home in Brackenbury Village. We had resided in the house for 30+ years so we were delighted with the way the estate agents worked, handled the negotiations and how John and his team communicated with us at every stage of the sale. If you are thinking of selling your home I can highly recommend Horton and Garton this local firm of independent agents.
N · 19 June 2015
Agent replied · 16 June 2024
Dear Nigel and Linda, Thank you for your super testimonial. It was really our pleasure working with you and your property and we achieved the record price in the street. I trust that you are not missing Hammersmith too much and do pop in and see us when you are next back in West London. Thank you for the opportunity and your business and also for all the champagne you kindly brought in to the office for the team! On behalf of all of us in the Horton and Garton team we wish you all the very best in your new home. Kind regards, john Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe had spoken to a few agents in the area about selling our property. After our initial meeting with John, I knew straight away who I wanted on my side. John and his team acted with complete professionalism and kept us up to date with all viewings and feedback. We achieved our desired figure for the sale and that was amazing! Their knowledge of the area also helped us purchase exactly what we wanted. They are a complete professional bunch and great team member to have in your corner.
Ewan · 19 June 2014
Agent replied · 16 June 2024
Dear Ewan, It was a pleasure working with you and Janine and we all wish you well in your new home with the children. Onwards and upwards. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have rarely encountered the level of service provided by Horton & Garton while I was selling my property in Hammersmith. There was always a responsive, pleasant voice at the end of the phone, unfailing punctuality for viewings and scrupulous feedback. Every effort was made to present the house as attractively and professionally as possible but without the unwelcome "oversell" which potential buyers instinctively mistrust. As a locally based agent, keen to preserve its local identity and reputation, it cannot afford to allow its standards to drop or be tainted by the practices associated with some of the larger chains of estate agents. Horton & Garton has certainly transformed my perception of estate agents and I would not hesitate to recommend them to anyone considering putting a property on the market.
Lynda · 19 June 2014
Agent replied · 16 June 2024
Dear Lynda, Thank you so much for your kind review and glowing testimonial. We would very much like another 10 clients cut from the your cloth next year in 2014. Best wishes with the move to North London. Onwards and Upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartin Clements and John Horton were very helpful and awesome throughout our house purchase in W6.
At a certain stage when our sale of house in Barnes was getting delayed, we were close to giving up hope on on our purchase. As first time in a chain, in a rising market and many buyers chasing few properties, we were worried that the seller and// or agent could gazump us.
However both Martin and John were very understanding and patient and coached us to constructively work on a close plan. They were always available to answer queries and help us out. Compared to larger estate agency chains in the past, we found them friendly and better equipped with local knowledge.
We are delighted to become a part of their purple patch and would always work with them on our future property transactions.
Gaurav
GM · 19 June 2014
Agent replied · 16 June 2024
Thank you very much for this excellent review Gaurav, best of luck for the future. John Horton
★★★★★ 5/5
GoogleWe have just successfully exchanged contracts on a house in W12 and have been very impressed by the service and help we've received from Horton & Garton. The house was rented out for 12 months before the sale with H&G as the managing agents. Despite very demanding tenants, everyone in the H&G office was always courteous, friendly and efficient and made the rental of the property much easier for me. Germain Gulevic, in particular, should be singled out for his prompt responses and kind manner. Ashley Clements was also unfailingly polite and eager to facilitate the situation.
The sale was also not altogether straightforward but John Horton and Martin Clements did all that they could to straighten out the problems, often emailing me late in the day and ringing to make sure things were clear. Despite some scepticism about estate agents in general, I can honestly say that I would recommend H&G because dealing with them has been a straightforward and even enjoyable experience.
Finally, I have to say that I realized H&G were prepared to go beyond the call of duty when John Horton met me at the house 5 minutes after I'd called to say I was having problems with the lock. He not only unlocked the door, he also helped me move 60 boxes that were stored in the attic and then gave me a free H&G umbrella. That's service!
Giles · 19 June 2014
Agent replied · 16 June 2024
Dear Giles and Emma, On behalf of all of our sales and lettings team - in fact everyone in the office a big thank you your business. We wish you all the very best with settling in to your new home in Oxford and I am sure you will also meet several other school mothers and fathers who are previous West London HG clients who have made the BIG move out to The Shires. I must admit that that there was a time when my back was aching 1/2 way through emptying the loft that I remembered a previous job 25 years ago as a summer removals man working with boxes - heavy boxes in confined spaces that I was definitely going the extra mile. Always there to assist. Onwards and upwards... John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI cannot recommend Horton and Garton highly enough both for sales and lettings. I have known John Horton for over a decade and from the first time I met him I knew he was that very, very rare thing, a trustworthy estate agent. Martin Clements is also fantastic, he has just helped me sell my flat and went beyond the call of duty to ensure the sale went smoothly, successfully navigating some really stressful issues which were out of our control. I have also used Horton and Garton as letting agents, they have always found excellent tenants and managed the property brilliantly. I have had many bad experiences with other agents locally and around the country. In the decade I have used Horton and Garton they have maintained their excellent service and always been friendly and helpful and great to deal with, they really are exceptional. I wouldn't use anyone else.
Elinor · 19 June 2014
Agent replied · 16 June 2024
Many thanks Elinor, we really appreciate the kind words. John Horton
★★★★★ 5/5
GoogleMy experience with Louise when buying a flat was excellent, I could not recommend Louise as an agent enough.
Very helpful throughout the whole process, super knowledgeable and always fast to get back to you.
The process of buying a house can be very stressful and thankfully having Louise as the agent made everything a lot easier to deal with.
Highly recommend Louise!
Hss · 17 June 2022
Agent replied · 16 June 2024
Hello Abdo, I have just seen your wonderful comments. Thank you for your time to share the 5- Star review with your buying experience working with my colleague Louise, here at Horton and Garton. Louise is a highly valued member of the sales team and is well respected buy her colleagues and clients alike. Congratulations on your move into the area! On behalf of Louise and the sales team closing the deal, welcome to Brackenbury Village, Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleLovely, friendly and super helpful! Thanks Shiyane!
Madeleine · 16 July 2025
Agent replied · 16 April 2026
Hi Madeline, Thank you for sharing your 5 Star review working with Horton and Garton. Kind regards, John Horton, Director and Owner
★★★★★ 5/5
GoogleWe had a wonderful experience through out the process of buying a property in Askew Village thanks to George and his team! George is great, always responsive to all our queries, helpful with local recommendations/contacts when needed, knowledgeable and friendly!
G · 18 March 2024
Agent replied · 16 June 2024
Good morning, Thank you for your 5 Star review and it is my pleasure as the business owner to see the wonderful comments on the experience working with Horton and Garton. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleWe had a fantastic experience with Horton and Garton thanks to Dominika! Dominika was very welcoming as soon as we walked in the door and immediately understood exactly what we were looking to have. Dominika was so skilled at her job that she was able to find us the perfect property within 10 minutes of us walking in the door. We will definitely return to Horton and Garton with our next move!
Brian · 17 June 2020
Agent replied · 16 June 2024
Good morning Brian, Thank you very much for sharing your review with your positive experience which is always a pleasure to read and hear. Dominika has a first class reputation for client and customer service and is part of a formidable lettings and established team covering west London - W6/W12/W14 W14 and W3. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI can absolutely and categorically recommend Horton and Garton to anyone looking to sell or buy in this area. They are honest about the price of the property which is incredibly important in getting the right people through the door. The whole process is made simple by their professional and competent team, especially Phil and Martin, the latter going out of his way to move the chain along to completion. Delighted with them in every way.
Liz · 18 June 2018
Agent replied · 16 June 2024
Dear Liz, thank you for sharing your positive experience with the sale of your Hammersmith home. I have to say that both Martin and Phil were “tested and challenged to the limit” with a very tricky chain of purchasers and sales in a rather extended 5 property chain,” however experience, knowledge and our pure persistence managing other agents and solicitors (up and down the country) ensured closure after several nail biting weeks... Liz, we are delighted for you and on behalf of the whole sales team best wishes for a white Swiss Christmas and a prosperous 2018. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleElla Flood has been immensely helpful finding a house to rent in London. She was efficient, informative, and available by email, WhatsApp and phone call. It took me less than 24 hours to secure a property with her, and she made the process a lot less stressful than usual. Highly recommend!
Maria · 17 June 2023
Agent replied · 16 June 2024
Hello Maria, Welcome to Brackenbury Village, Hammersmith, W6… Thank you for your time to share the 5-Star review with your experience working with Ella in the Horton and Garton lettings team.
As the business owner it is always a pleasure seeing and reading such wonderful positive comments on the customer experience. Ella is first on the telephone or Whatsapp before an email is typed out from the desktop and her ability to communicate effectively is well above his industry peers. On behalf of Ella and the lettings team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleWe have rented a flat in Hammersmith via the Horton and Garton agency and we were very pleased! Dominika was our main contact with the agency and she was very attentive, professional, helpful and understanding. She always replied promptly and we felt like we had someone looking out for us.
I would definitely recommend.
Thank you Dominika :)PositiveResponsiveness, Quality, Professionalism
KatalinaMegg · 17 June 2022
Agent replied · 16 June 2024
Hello Katalina, Thank you for your time to share your 5-Star review with your experience working with Dominika here at Horton and Garton lettings team. On behalf of Dom and all of the lettings team welcome to Hammersmith, W6 and best wishes settling into your new home. John Horton, Director and owner
★★★★★ 5/5
GoogleShiyane Carpenter made our move to London so much easier. At every step she supported us and answered any queries we had so promptly, making it such a smooth process. Very professional and always ensured we were 100% happy at every step.
We are thrilled with our new flat! Would definitely recommend to any of our friends - thanks again!
Nicole · 17 June 2022
Agent replied · 16 June 2024
Hello Nicole, thank you for sharing your super 5-star review with your experience working with Shiyane and our lettings team with the rental of your new Hammersmith home.
Shiyane goes the extra mile to make things happen as smoothly as possible and is well respected member of the team who is supported by a great management and admin lettings team, making the move happen behind the scene.
On behalf of Shiyane and the lettings team welcome to Hammersmith and best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleShiyane is a pleasure to work with! Very professional, organised and extremely helpful!
Wioletta · 16 April 2025
Agent replied · 16 April 2026
Hi Wioletta, Thank you for your time to share and post your 5 star review working with Shiyane here at the Horton and Garton lettings team. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleI recently bought a house through H&G.
They are the best local agents in my experience and the agent Tadas provided a value add service with smart advice. The big plus was he really thought about what we needed after they got to know us and applied it to the Search. Tadas was always on time and super efficient.
Keith · 17 June 2022
Agent replied · 16 June 2024
Good morning Keith, thank you for sharing your experience and your 5 Star review on the recent purchase of your wonderful Hammersmith, W6 house and home. Congratulations on completing the sale and a huge warm welcome to Brackenbury Village. As the business owner it is a pleasure to see and read this wonderful reviews and comments about the individuals who make one formidable marketing leading local team of estate agents. On behalf of Tadas and all the team we wish you the very best settling into W6 life. John Horton, Director, and owner.
★★★★★ 5/5
GoogleGeorge was fantastically helpful throughout the process of buying my first property.
John · 16 April 2025
Agent replied · 8 December 2024
Hi John, Thank you for your 5-Star review working with Horton and Garton on your recent transaction. There are very few straight forward sale/purchase transactions in this business and George successfully steerednavigated everyone through the process to a successful completion. All the very best settling in to your new home. John Horton, Director and Owner
★★★★★ 5/5
GoogleMartin and Louise were fantastic. They listened to what we wanted in terms of selling our property and very responsive. They got plenty of people through the door for viewings and we had a buyer writhing 3 weeks, straight through to completion within 2 months. Would highly recommend Horton & Garton, they genuinely know the area and the market better than anyone.PositiveResponsiveness, Quality, Professionalism, Value
Irene · 17 June 2021
Agent replied · 16 June 2024
Dear Irene, thank you so much for sharing your 5-Star review with regards to the recent transaction/sale of your Ravenscourt Park, W6 0 home. When we are working with the very best Hammersmith, W6 properties and clients (not forgetting buyers too) 98.9% of the time we are achieving full asking price or above. We too were delighted with the result and a great sales team effort spear-headed by Martin and Louise. All the very best with settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleGreat experience as a 1st time buyer with continuous help from George and the team at Horton and Garton. George was available during the whole process and made sure that both parties always find common ground. The process was smooth and was completed in nearly 2 months.
Antoine · 22 July 2023
Agent replied · 16 June 2024
Hello Antoine, thank you for your time to share the 5- Star review with your buying experience working with my colleague Georghe here at the Hammersmith Horton and Garton office. George is a highly valued member of the sales team and is well known for going the extra mile for his customers and clients. Congratulations on your move into the area and on behalf of George and the sales team welcome to W6, Hammersmith and our very best wishes settling into your new house and home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleExcellent service. Horton and Garton bring with them a wealth of in depth knowledge when dealing with the W6 residential market. Their assessment of the market and strategy to engineer a sale was spot on.
John and team were faultless.
Thank you for everything
Simon and Family
Simon · 22 July 2023
Agent replied · 16 June 2024
Hi Simon and family, thank you for sharing your super 5 star review working with Horton and Garton and the selling experience… We have closed the circle and I cannot quite believe it that it is almost 15 years since you bought the house with Horton and Garton. How time has flown by…
Thank you for your business and your trust in us and the sales team to secure you the willing and able buyer and close the sale at full asking price. It always a pleasure for me to see and read the positive comments and it was a team effort and well-done George Smith closing the sale and progressing matters to a smooth and effective exchange and completion. This is what I would call another textbook Horton and Garton sale. On behalf of all the team we wish you all the very best for 2023, Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleI was looking for an apartment in Fulham and Shiyane Carpenter made this process as easy as it possibly could be! She provided all the necessary info, made sure to give updates asap and was available at any moment.
Overall positive experience with H&G, can recommend as a responsible agency. The whole process was very transparent and quick.
Maria · 17 June 2022
Agent replied · 16 June 2024
Hi Maria, Thank you for sharing your 5 star review with your experience working with Horton and Garton, Shiyanne and the lettings team. Best wishes settling in to your new riverside home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleWe rented our first property in London through Horten and Garton. Shiyane Carpenter was very helpful and professional. She always answers our questions quickly and helps us solve it. This alleviates our anxiety about renting. Many thanks. If I have a friend who wants to rent a property, I will definitely recommend her.PositiveResponsiveness, Quality, Professionalism, Value
Dandan · 25 August 2022
Agent replied · 16 June 2024
Hello Dandan, thank you for sharing your 5-Star review with your experience securing your new rental with my colleague Shiyane. I know there is 101 things to do on top of dealing with the estate agent so hearing that Shiyane and the rentals team doing a great job is music to our ears. It’s a team effort for sure and on behalf of Shiyane and all the lettings team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleShiyane was genuinely the most wonderful person to work with during our rental move. Everything was so professional. We are now in our happy home and have Shiyane to thank for that!
Adam · 17 May 2024
Agent replied · 16 June 2024
Hello Adam, Thank you for sharing your wonderful 5-star review working with my colleague Shiyanne on securing your new home. Welcome to Brackenbury Village and Hammersmith. On behalf of all the lettings team all the very best settling in. Kind regards, John Horton, Director and Owner
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