Horton and Garton London reviews

★★★★★ 5/5

Google

We had been looking for a property for over 18 months and during this whole period Phil Coombes (aka The Hammersmith Terrier) looked after us. Phil's approach was very helpful, professional, calm and honest. We would sincerely like to thank Phil and the whole Team at Horton and Garton for helping us find the property that we were looking for. We highly recommend Horton and Garton! Best wishes Salome and ChristianPositiveProfessionalism

Salome · 25 August 2021

★★★★★ 5/5

Google

The team at Horton and Garton have provided excellent service in selling our House in Brackenbury Village.

Angus · 16 July 2026

★★★★★ 5/5

Google

Shiyane at Horton & Garton was fantastic throughout my entire property search and the utmost pleasure to work with. She was always extremely reliable and prompt in sending over new properties to me as soon as they came on the market. She also made sure to consistently check in to see how everything was going and which direction we wanted to head in. She’s one of the most professional, friendliest and kind estate agents I’ve met thus far and I couldn’t recommend this agency and particularly, Shiyane, more.

Diana · 16 October 2024

★★★★★ 5/5

Google

I was the purchaser for a property that H&G were selling in Hammersmith. They were very helpful/responsive in viewings and after my offer were accepted were great at hustling to get from offer acceptance to completion in three weeks (!). They also acted with integrity when there was a small hiccup which I very much appreciated. Would thoroughly recommend.

Geoffrey · 16 July 2025

★★★★★ 5/5

Google

Having bought our home through John it was only fitting we used H & G when we had to rent it out. Ashley and his team were the height of professionalism and in ( literally) no time Agatha had arranged the perfect tenants. Germain in operations and Ashley Prouse in property management ensured everything was handled with the very least of fuss. If you're buying, selling or renting in W6 I can't understand why you would go to anyone else; this is THEIR patch. Thanks guys ( and ladies )

Joe · 18 June 2018

★★★★★ 5/5

Google

Very good experience through the whole process of selling during a very changeable time - post Brexit. John Horton kept us updated in the early stages and Martin Clements who handled our sale was thoroughly professional throughout and a pleasure to deal with. He gave good, honest advice and was always consistent in his reasoning which helps to inspire confidence. Communication around Viewings was always good with helpful feedback soon after & quick responses to every request. H&G really know the Hammersmith area well and give a high quality service. I would use them again and am happy to recommend them.

Marian · 18 June 2018

★★★★★ 5/5

Google

We have exchanged on our new home this week and I couldn't thank Phil Coombes from Horton and Garton enough for his help throughout the process. He has shown us four different properties in the area, always patient and attentive to our expectations with a real determination to find the one property that we would like. His availability, support and advice were invaluable to us and we didn't feel the need to engage with any other agents as H&G had pretty much every available property in their portfolio in combination with great service from Phil.

Shauli · 18 June 2018

★★★★★ 5/5

Google

Shiyane is super helpful, kind and professional. Highly recommend !

Rosamund · 23 July 2025

★★★★★ 5/5

Google

Have just sold our flat through H&G and couldn't be happier with the service we received. Extra big thanks to Louise for all the hand holding and soothing of nerves she did along the way. She was endlessly positive and committed to getting the job done. Communication was really good so we always knew what stage we were at. We definitely chose the right agent.

Carole · 17 June 2022

★★★★★ 5/5

Trustpilot

Stuart Bunce, Chiswick office - superb service

In dealing with a complex sale of a leasehold property for a client, I worked with Stuart Bunce based at their Chiswick office. He was most helpful and proactive in progressing the sale for our client, helping me in liaising with third parties, to achieve a good result for our client in difficult circumstances.

Aleks · 24 February 2025

★★★★★ 5/5

Google

George went the extra mile to push my sale through on time, I cannot recommend Hortons highly enough.

Gillane · 16 April 2025

★★★★★ 5/5

Google

We worked with Fahim of Horton and Garton to find a rental flat in Hammersmith. Fahim and his colleagues were responsive, knowledgable, honest and very helpful navigating the rental of the flat.

Peter · 2 October 2024

★★★★★ 5/5

Google

I have nothing but good words to say about Horton and Garton and their lettings team. Right from the start, Ashley and his team treated me with respect and patience, which made me relax and feel safe in their hands. They found excellent tenants who were willing to pay an above asking price rate, and answered every question I had. Whilst a change in my personal circumstances meant I did not, in the end, proceed with letting my property, I have no hesitation whatsoever of getting Horton and Garton to let or sell my property in the future.

Simon · 18 June 2016

★★★★★ 5/5

Google

Having previously had bad a experience with a large agency when letting my flat, I was nervous about having to use one to sell it. And initially, I only contacted H&G as they'd sold the flat above mine, and I intended to compare a number of agencies. I'm pleased to say that from the moment we met, Martin gave us such confidence in his ability and his manner that we didn't feel the need to meet anyone else. His relaxed yet professional style put us at ease and he was both positive and realistic throughout the process. We felt comfortable that a large chain of agencies was not required to get us a good sale. Catie and John were also informed and enthusiastic about our property and we were pleased with the number of viewings we had. When it came to negotiating the sale, Martin gave very helpful, patient advice and he made the fact that we'd returned to NZ no problem at all. As soon as the sale was agreed, Martin was proactively nudging the process forward. I'm sure the sale and subsequent exchange only came to fruition thanks to his gentle but persuasive manner in getting us over the line! I would not hesitate to recommend Martin and the team. Martin was determined to change my view of real estate agents, and he did just that. Thank you :-)

Vicky · 18 June 2016

★★★★★ 5/5

Google

Shiyane is very kind and professional, really helpful to find us somewhere to live. Best agent ever!

Jie · 16 April 2025

★★★★★ 5/5

Google

We have just completed the purchase of a lovely cottage in Brackenbury Village though Horton and Garton with Phil Coombes as our agent. Phil was a delight to work with. He was pragmatic, resourceful and charming throughout the negotiations. He always had a positive attitude but without ever being pushy. He is a credit to Horton and Garton and we would be pleased to work with him again on a future purchase.PositiveResponsiveness, Quality, Professionalism

ANNA · 17 June 2020

★★★★★ 5/5

Google

Phil was by far the most professional, responsive and friendly estate agent we have ever come across. We would like to thank him for all of his hard work and dedication to helping us purchase our first flat. He was excellent at driving the purchase forward by facilitating communication between solicitors which I believe has earned him the well-deserved nickname of ‘The Hammersmith Terrier’! We highly recommend Phil Coombes and Horton and Garton Hammersmith.

Claudia · 17 June 2020

★★★★★ 5/5

Google

We recently sold our home with Horton & Garton and from the first moment they were great to deal with. They know the area inside out and more importantly understand the market. We trusted them to advise us on strategy and pricing and they were 100% right. They’re also lovely to deal with. If you’re selling in the area, these are the guys to go with. Big thanks Phil, Martin and all the team.

Nina · 17 June 2020

★★★★★ 5/5

Google

We cannot praise Matthew and the team enough. They turned what can be a hugely stressful situation into a walk in the park. Personable yet professional. Thank you! Thank you.

Chris · 16 October 2024

★★★★★ 5/5

Google

I have known John Horton for a long time and we appointed his firm, Horton and Garton to act for us with the sale of our family home in Brackenbury Village. We had resided in the house for 30+ years so we were delighted with the way the estate agents worked, handled the negotiations and how John and his team communicated with us at every stage of the sale. If you are thinking of selling your home I can highly recommend Horton and Garton this local firm of independent agents.

N · 19 June 2015

★★★★★ 5/5

Google

We had spoken to a few agents in the area about selling our property. After our initial meeting with John, I knew straight away who I wanted on my side. John and his team acted with complete professionalism and kept us up to date with all viewings and feedback. We achieved our desired figure for the sale and that was amazing! Their knowledge of the area also helped us purchase exactly what we wanted. They are a complete professional bunch and great team member to have in your corner.

Ewan · 19 June 2014

★★★★★ 5/5

Google

I have rarely encountered the level of service provided by Horton & Garton while I was selling my property in Hammersmith. There was always a responsive, pleasant voice at the end of the phone, unfailing punctuality for viewings and scrupulous feedback. Every effort was made to present the house as attractively and professionally as possible but without the unwelcome "oversell" which potential buyers instinctively mistrust. As a locally based agent, keen to preserve its local identity and reputation, it cannot afford to allow its standards to drop or be tainted by the practices associated with some of the larger chains of estate agents. Horton & Garton has certainly transformed my perception of estate agents and I would not hesitate to recommend them to anyone considering putting a property on the market.

Lynda · 19 June 2014

★★★★★ 5/5

Google

Martin Clements and John Horton were very helpful and awesome throughout our house purchase in W6. At a certain stage when our sale of house in Barnes was getting delayed, we were close to giving up hope on on our purchase. As first time in a chain, in a rising market and many buyers chasing few properties, we were worried that the seller and// or agent could gazump us. However both Martin and John were very understanding and patient and coached us to constructively work on a close plan. They were always available to answer queries and help us out. Compared to larger estate agency chains in the past, we found them friendly and better equipped with local knowledge. We are delighted to become a part of their purple patch and would always work with them on our future property transactions. Gaurav

GM · 19 June 2014

★★★★★ 5/5

Google

We have just successfully exchanged contracts on a house in W12 and have been very impressed by the service and help we've received from Horton & Garton. The house was rented out for 12 months before the sale with H&G as the managing agents. Despite very demanding tenants, everyone in the H&G office was always courteous, friendly and efficient and made the rental of the property much easier for me. Germain Gulevic, in particular, should be singled out for his prompt responses and kind manner. Ashley Clements was also unfailingly polite and eager to facilitate the situation. The sale was also not altogether straightforward but John Horton and Martin Clements did all that they could to straighten out the problems, often emailing me late in the day and ringing to make sure things were clear. Despite some scepticism about estate agents in general, I can honestly say that I would recommend H&G because dealing with them has been a straightforward and even enjoyable experience. Finally, I have to say that I realized H&G were prepared to go beyond the call of duty when John Horton met me at the house 5 minutes after I'd called to say I was having problems with the lock. He not only unlocked the door, he also helped me move 60 boxes that were stored in the attic and then gave me a free H&G umbrella. That's service!

Giles · 19 June 2014